Tony Reynolds Email & Phone Number

Winston-Salem, North Carolina, Us

Winston-Salem, North Carolina, Us

Responsible for oversight of all activities involving the design, development and implementation of the Infrastructure and Security information technologies for CHESS. Play a significant role in providing management of key vendor relationships and leadership to individuals responsible for supporting key functions of Service Desk, Infrastructure Maintenance and Security Operations. Accountable for collaboration, resource planning, scheduling and communications necessary to develop people, processes and critical solutions for CHESS users and clients. Responsible for contributing towards the achievement of the CHESS strategic vision and operational target goals. Explore technology and security solutions which align with business strategies, allowing CHESS to operate at maximum efficiency, while preserving operating margins.

Austin, Tx, Us

Led transformational projects involving cross-functional teams to deploy and implement software and processes contributing towards strategic corporate goals, including…• Salesforce Service Cloud deployment to Product Support teams across 4 business units in 3 cities resulting in a unified set of tools and processes enabling teams to more quickly resolve customer issues and drive customer satisfaction• Natterbox Contact Center deployment to Sales and Product Support teams to enable intelligent management of call routing, call queues, and metrics reporting enabling managers to make data-driven decisions to improve the customer experience• Implementation and migration of Payroll, HR, Benefits, and Onboarding processes and data to a new system (Paycor) enabling vastly increased back-end capabilities for the HR and Payroll teams as well as a much-improved HR/Benefits experience for all employees

Austin, Tx, Us

Led the infrastructure team responsible for all production systems at Abrigo, including server infrastructure, databases, virtualization, enterprise storage, network architecture, cloud services, data center management, etc.• Played strategic role in business systems integrations for three significant corporate acquisitions.• Key participant in the design and implementation of cross-departmental processes in key areas including incident management, change management, root cause analysis (RCA), requirements gathering/systems selection, etc.

Worked with a variety of clients, including Gigster and Zeitcode, to design and implement Agile methodology using Atlassian JIRA and supporting business processes to improve software development and project management.

Directed multiple technical teams responsible for IT infrastructure at 23 datacenters worldwide and technology stacks simultaneously supporting numerous customer-facing products across multiple business segments, as well as all internal operations.• Proposed and implemented an Agile-based methodology using JIRA across the company which streamlined the pipelining of project-based work and enabled transparency and accountability throughout the organization.• Led team’s successful R&D efforts and deployment of infrastructure at 9 global datacenters supporting rollout of a new product to customers. System performance exceeded launch day capability requirements by over 15%.

New York, Ny, Us

Managed the IT Engineering group responsible for maintaining all enterprise systems including Windows/AD, Exchange, VMware environment, enterprise storage, networking, VoIP, and enterprise applications across 6 offices and 2 datacenters supporting nearly 2000 users.• Designed and implemented comprehensive DR/BC plan that improved average annual uptime to 99.99%• Led systems integration efforts for two significant corporate acquisitions• Key contributor and leader during PCI DSS certification process• Successfully led the migration of 2000 mailboxes to Exchange Online and Office 365

London, London, Gb

Managed and mentored the systems operations teams in the US, which included the Systems Engineering and Helpdesk teams. Responsible for Windows/AD infrastructure, Exchange, the VoIP telephony system, and corporate network, across 7 offices and 3 datacenters in the US.• Successfully led company’s IT integration efforts following its acquisition and subsequent merger with two other acquired companies.

Boise, Idaho, Us

Via a consulting arrangement with Taos and other firms, I was contracted to fill temporary special projects positions with a series of clients, including Mercury Interactive, Colliers International, Siemens, Picture People, etc. Work generally consisted of project management and systems architecture consulting for various migrations and upgrades.

Responsible for entire IT infrastructure, comprised of a mixed Windows and Solaris environment, Oracle databases, and a Cisco-based network. Designed much of the network environment and all enterprise infrastructure. Based on performance, in final year at Harmonic I was promoted to lead the small team of engineers and helpdesk staff to support that infrastructure and the desktop environment. • Greenfield deployment of network and enterprise environments at company’s inception• Proposed and executed datacenter restructuring which realized an annual savings of $600k / year.

Bachelor Of Science (Bs), Management Information Systems

Associate Of Science - As, Electronics Technology