Primary Asset Testing and Diagnostics:• Direct involvement with diagnostics of transformers, switchgear, rotating machines, and ancillary equipment, specializing in Power Factor (PF), Sweep Frequency Response Analysis (SFRA), Dissolved Gas Analysis (DGA), Dielectric Frequency Response (DFR), and Partial Discharge (PD)• Conduct customer visits to maintain relationships and increase revenues, providing product consultation and training on electrical theory and diagnostic methods• Coordinate and troubleshoot technical issues with customers, sales representatives, and distributors, offering focused expertise and guidance on OMICRON Primary test instruments• Deliver presentations at relevant seminars/conferences, conducting comprehensive training, and generating detailed evaluation reports for the customer base

- Automated configurations and testing for 80+ systems using PowerShell/CMD, boosting efficiency by 40%- Managed QA for customer and reference systems, ensuring hardware verification and regression testing on 80+ systems- Resolved 30+ critical CPU/APU/dGPU issues using Kernel-Mode debugging (WinDBG) and HDT, enhancing system reliability- Streamlined issue tracking and resolution with JIRA; developed automation scripts for system setup and data collection- Implemented Git for version control, increasing deployment speed by 30% and facilitating team collaboration

- Managed multiple Scrum-based projects, achieving a 95% on-time delivery rate through effective stakeholder management- Spearheaded a Tableau-integrated ERP system project, increasing operational efficiency by 20%- Directed cross-functional data validation and KPI dashboard integration, boosting supply chain transparency by 15%- Leveraged Power BI for advanced analytics, enhancing reporting accuracy and decision efficiency by 25%- Coordinated with 10+ vendors and stakeholders, reducing project bottlenecks and enhancing communication efficiency by 30%

- Delivered exceptional customer service, addressing inquiries promptly and ensuring customer satisfaction- Successfully managed assigned salesfloor areas, maintaining organization and visual appeal- Managed recovery merchandise, ensuring effective redistribution and a tidy shopping environment- Assisted with online pick-up orders, preparing and packaging items efficiently- Demonstrated attention to detail and commitment to meeting customer expectations

- Collaborated on planning and executing academic orientation week, ensuring smooth transitions for new students- Organized and executed events catering to various interests, providing a well-rounded experience- Fostered a sense of belonging among new students through inclusive activities- Provided essential information and resources, helping students navigate their academic journey- Demonstrated leadership skills, ensuring smooth execution of orientation week activities

- Gathered comprehensive feedback from 100+ first-year engineering students, enhancing academic and social support- Spearheaded planning and coordination of 10+ events, fostering a sense of belonging among students- Advocated for student interests in bi-weekly meetings, implementing 5 key improvements to the first-year program- Utilized social media outreach, increasing awareness and engagement by 20% among first-year students- Facilitated clear communication between students, faculty, and administration, resolving 15+ student concerns

- Delivered important messages to the student body, ensuring effective communication- Maintained regular communication channels, keeping members informed about events and activities- Participated in biweekly meetings, facilitating discussions on potential collaborations- Employed innovative strategies to increase student engagement- Promoted events, maximizing attendance through targeted communication efforts

- Designed and coordinated engaging competitions for the REC 2019 event- Demonstrated organizational skills by running errands for multiple committees- Acted as a key point of contact for participants, explaining rules and guidelines- Thrived in a cohesive team environment, sharing ideas and leveraging diverse perspectives- Ensured a well-rounded and engaging event for all participants

- Proactively visited customers to showcase and promote AWITEL's diverse product range- Demonstrated in-depth understanding of products and services, providing tailored solutions- Coordinated with technicians for prompt and seamless product installations- Followed up on payments, streamlining billing processes and optimizing cash flow- Established trust and rapport with customers, ensuring satisfaction and loyalty