Reza Mashedy Email & Phone Number

London, Gb

London, England, United Kingdom

Virgin Active Fulham

• Managing compliance for all Health & Safety and training across a facility of over 180+ staff also being accountable for all General Manager Workplace Inspections & Risk Assessments• External contractor management, including all Permits to Work, Method Statements & Risk Assessments and responsible for an in-house maintenance team of 3 • Managing all internal and external safety and financial audits• Team leadership, senior to a team of 13 heads of department• Administration… Show more • Managing compliance for all Health & Safety and training across a facility of over 180+ staff also being accountable for all General Manager Workplace Inspections & Risk Assessments• External contractor management, including all Permits to Work, Method Statements & Risk Assessments and responsible for an in-house maintenance team of 3 • Managing all internal and external safety and financial audits• Team leadership, senior to a team of 13 heads of department• Administration, including but not limited to: service contracts, inspections, staff data, evidence, reports and documentation• Managing all accident & incident reporting along with ensuring all policies, training and operating procedures are implemented, in place and being adhered to• In depth knowledge on sales• Managing club P&L including all DCCs & product revenue lines, raising work orders & invoicing along with forecasting our monthly and annual position• Managing the operations of a facility that holds the largest swim program within Virgin Active worldwide across 3 pools• Maintaining a close relationship with the local council and councillor, including monthly & quarterly statistic meetings. Fulham being the only facility worldwide that operates a public facility on behalf of the council, ensuring all KPI’s are met for Virgin Active & the Council• HR processes such as appraisals, investigations and disciplinaries• Raising and authorising of orders, gaining quotes, invoicing and receipting of goods/services• 96% Health & Safety score 2016, 97% Health & Safety score 2017 & 2018• Nominated club of the year 2016, award winners of club of the year 2017 Show less

Virgin Active Fulham

• Senior role within the operations team• Customer experience and the member journey. Lead on all things service, including all member queries, escalated complaints and feedback surveys• Recruitment, development and training• Member retention, forecasting and budgeting• Responsible for safety training compliance of all staff • Responsible for all club activity, Service, Standards and Safety including management of club deep dive surveys• Managing facilities & business… Show more • Senior role within the operations team• Customer experience and the member journey. Lead on all things service, including all member queries, escalated complaints and feedback surveys• Recruitment, development and training• Member retention, forecasting and budgeting• Responsible for safety training compliance of all staff • Responsible for all club activity, Service, Standards and Safety including management of club deep dive surveys• Managing facilities & business operations on a daily basis Show less

Virgin Active Fulham

• Leading club retention activity including managing sales and net growth alongside the club Sales Manager• Dynamics CRM management • Managing membership accounts of 4700+ members alongside ensuring the wellbeing of all current members• Managing a reception team of 12 including all recruitment and training• Responsible for club finances including quarterly finance audits

Virgin Active Fulham

• Managing facility and business operations on a daily basis• In depth knowledge of Health & Safety• Managing a team of 14 including managing team KPI’s, weekly and monthly catch ups, training and coaching identifying areas of improvement alongside monthly team meetings• Managing members accounts, dealing with member queries, feedback and complaints

London