Reza Mashedy Email & Phone Number

London, GB

London, England, United Kingdom

Virgin Active Fulham

• Managing compliance for all Health & Safety and training across a facility of over 180+ staff also being accountable for all General Manager Workplace Inspections & Risk Assessments
• External contractor management, including all Permits to Work, Method Statements & Risk Assessments and responsible for an in-house maintenance team of 3
• Managing all internal and external safety and financial audits
• Team leadership, senior to a team of 13 heads of department
• Administration… Show more
• Administration, including but not limited to: service contracts, inspections, staff data, evidence, reports and documentation

Virgin Active Fulham

• Senior role within the operations team
• Customer experience and the member journey. Lead on all things service, including all member queries, escalated complaints and feedback surveys
• Recruitment, development and training
• Member retention, forecasting and budgeting
• Responsible for safety training compliance of all staff
• Responsible for all club activity, Service, Standards and Safety including management of club deep dive surveys

Virgin Active Fulham

• Leading club retention activity including managing sales and net growth alongside the club Sales Manager
• Dynamics CRM management
• Managing membership accounts of 4700+ members alongside ensuring the wellbeing of all current members
• Managing a reception team of 12 including all recruitment and training
• Responsible for club finances including quarterly finance audits

Virgin Active Fulham

• Managing facility and business operations on a daily basis
• In depth knowledge of Health & Safety
• Managing a team of 14 including managing team KPI’s, weekly and monthly catch ups, training and coaching identifying areas of improvement alongside monthly team meetings
• Managing members accounts, dealing with member queries, feedback and complaints

London