Mohammad Reza Email & Phone Number

Padang, West Sumatra, Indonesia

- Oversee the day-to-day operations of the Technical Support Team.- Identify customer needs and complaints and provide an appropriate solution.- Maintain documentation on interaction with the client. Administer customer accounts andcustomize documents/files as needed.- Take full responsibility and control over customer requests - analyze the request on its nature,find out the possible cause of the problem, find the most appropriate solution, and eliminateerrors in the process as much as possible.- Observing shortcomings in the course of work, the need to improve customer service routinesand customer service quality indicators, and inform the manager. Improve the shared teamknowledge database if needed.- Ensure a high level of cooperation with other departments, external partners, and otherstakeholders. Participate in project groups as needed.- Participate in internal discussions/problem-solving which may arise between different teams &departments.

Padang, West Sumatra, Indonesia

- Communicate and assist customers from all around the world in questions regarding Lokalise services via the in-web support chat (Intercom)- Provide customer support by identifying customers’ needs and solving tasks with an individual approach- Ensure that conversations are managed and prioritized in an orderly manner- Communicate with other internal teams to find a solution for more specific requests sent by customers (developers, sales, customer solutions, etc.)

Singapore

- Maintain & support existing websites.- Created the world's first virtual exhibition for UK boarding schools.- Created three E-commerce websites and eight WordPress websites from scratch.- Translate specifications from a designer's designs or diagrams into responsive websites.- Provide technical training support to clients when necessary.- Customize and integrate 3rd party plugins for clients.- Implement tasks in accordance with schedule budget goals.- Participate in project planning/estimation with the project manager and team leads.- Make suggestions that improve programming techniques, applications, and client deliverables.- Engage in problem definition solution implementation according to client needs.

Remote

• Fixed CSS, JavaScript, and website layout issues.• Troubleshoot a WordPress theme, a WordPress Plugin, a Shopify theme, and a Shopify app issues.• Responded to over 30 support tickets daily for a WordPress theme client and removed backlog support tickets by more than 50%.• Assisted a WordPress Plugin client, a Shopify theme client, and a Shopify app client to achieved inbox zero support tickets.

Remote

• Tested websites and web apps• Tested Android apps and Android games• Execution of test cases to validate the system is meeting requirements.• Bug fix verification

Medan Area, North Sumatera, Indonesia

1. Review survey data (imas tumbang, stacking, planting, replanting, road, drain, etc).2. Update hectarage statement report and vector data (landuse, soil, road, drain, etc).3. Analyze aerial photo from UAV (Unmanned Aerial Vehicle) to create inventory survey report.4. Analyze slope for planting and replanting. 5. Analyze Soil Survey report and overlay with land cover maps.6. Review desk study report for new planting project or take over another plantation.7. Analyze maps for management, certification (RSPO, ISPO, ISCC, etc), Palm Oil Mill, Legal, and Sustainability.

Medan Area, North Sumatera, Indonesia

1. Create Land Development and Hectare Statement report.2. Create maps for the management needs, certification, Palm Oil Mill, Legal, and Sustainability.3. Create land cover maps from aerial photo and satellite imagery.4. Create Digital Terrain Model (DTM) data and slope for planting and replanting. 5. Check Soil Survey report and overlay with land cover maps.6. Create desk study report for new planting project or take over another plantation.

Medan Area, North Sumatera, Indonesia

1. Create inventory survey report.2. Create plantation maps.3. Create desk study report for new planting project or take over another plantation.4. Create land cover maps from aerial photo and satellite imagery.

Bachelor'S Degree, Front End Development

Software Developer bachelor's-level diploma, registered with the National Directory of Professional Certifications (RNCP), France.

Web Development

Sarjana Sains (S.Si), Geography, 3.07

Activities and Societies: Badan Eksekutif Mahasiswa UI, Senat FMIPA UI, Himpunan Mahasiswa Geografi UI, Geographical Mountaineering Club UI