Reza Fazeli Email & Phone Number

North Vancouver, Bc, Ca

Burnaby, British Columbia, Canada

• Deploy and install IT hardware, including desktops, laptops, printers, and peripheral devices.• Set up, configure, and troubleshoot network-connected printers and multi-function devices.• Provide end-user support for printing and IT-related issues, ensuring minimal downtime.• Coordinate with IT teams to ensure proper network connectivity for devices.• Maintain accurate records of hardware deployments and configurations.• In maintaining inventory for IT hardware, including printers and consumables.• Ensure timely resolution of hardware and printer-related issues.• Maintain knowledge of the latest hardware and printer technologies and best practices.• Using ConnectWise as a ticketing system to manage and process support actions and requests.• Troubleshoot and resolve network connectivity issues, hardware and software problems such as office 365, windows 10 and 11 and network configuration conflicts remotely and in person.

North Vancouver, British Columbia, Canada

• Worked independently to advise clients on specific products and services within the Computer, Audio Video, and Photo/Electronics departments.• Provided high-quality service in a professional, courteous, and helpful manner.• Stayed abreast of new technology/products and attended product knowledge seminars to maintain expertise.• Performed inventory counts, merchandised, and upheld the professional sales image of the department.• Explained technical information in clear terms to promote better understanding for non-technical users.• Handled tasks related to computers, such as installing and troubleshooting all versions of operating systems including Windows 7, 10, 11, and Mac in person.• Provided basic end-user troubleshooting and desktop support.

Surrey, British Columbia, Canada

• Troubleshooted and resolved network connectivity issues, hardware and software problems such as office 365, windows 10 and 11 and network configuration conflicts remotely and in person. • Installed, configured, and maintained network devices such as routers, switches, firewalls, and wireless access points and also Laptops, Computers and Printers. • Provided technical support to end-users, addressing network-related issues, connectivity problems, and VPN access.

Tehran, Tehran, Iran

• Installed, configured, and maintained network hardware such as routers, switches, firewalls, and wireless access points.• Set up and configured network services, protocols, and security settings.• Established network connections and perform cabling and wiring tasks as required.• Monitored network performance, availability, and security to identify and resolve issues promptly.• Identified and troubleshooted network connectivity issues, hardware failures, and software problems.• Collaborated with other IT professionals or vendors to resolve complex network issues.• Implemented and enforced network security policies and procedures to protect against unauthorized access, data breaches, and malware threats.• Monitored and analyzed network traffic for potential security vulnerabilities.• Maintained accurate documentation of network configurations, changes, and troubleshooting procedures.• Provided technical support to end-users for network-related issues.• Installed and configured network printers and other peripheral devices.• Communicated effectively with users, explaining technical concepts in a clear and understandable manner.

• Found and diagnosed the type of problem and gave a solution for computer systems to fix them• Installation of VOIP systems and their configuration• Whole tasks related to computers such as installing and troubleshooting all versions of operating systems such as windows 7, 10, 11 remotely and in person. • Configured hardware, devices, and software to set up work stations for employees.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Installed, modified, and repaired software such as office 365 and hardware to resolve technical issues.• Documented support interactions for future reference.• Provided basic end-user troubleshooting and desktop support.• Explained technical information in clear terms to promote better understanding for non-technical users.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Configured hardware and granted system permissions to new employees.• Monitored systems in operation and quickly troubleshooted errors.

• Development and maintenance of networks and servers located in the organization• Create and reserve a domain name in hosting• Troubleshooting all computer systems to find cause of problem• Used ticketing systems to manage and process support actions and requests.• Created help desk tickets, troubleshot and resolved desktop issues.• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Determined hardware and network system issues using proactive troubleshooting techniques.• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.• Configured hardware and granted system permissions to new employees.

Tehran, Tehran Province, Iran

• Created and reserved a domain name in hosting• Worked well in a team setting, providing support and guidance.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Responded to customer calls and emails to answer questions about products and services.• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.