Reza Fazeli Email & Phone Number

North Vancouver, BC, CA

Burnaby, British Columbia, Canada

• Deploy and install IT hardware, including desktops, laptops, printers, and peripheral devices.
• Set up, configure, and troubleshoot network-connected printers and multi-function devices.
• Provide end-user support for printing and IT-related issues, ensuring minimal downtime.
• Coordinate with IT teams to ensure proper network connectivity for devices.
• Maintain accurate records of hardware deployments and configurations.
• In maintaining inventory for IT hardware, including printers and consumables.

North Vancouver, British Columbia, Canada

• Worked independently to advise clients on specific products and services within the Computer, Audio Video, and Photo/Electronics departments.
• Provided high-quality service in a professional, courteous, and helpful manner.
• Stayed abreast of new technology/products and attended product knowledge seminars to maintain expertise.
• Performed inventory counts, merchandised, and upheld the professional sales image of the department.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Handled tasks related to computers, such as installing and troubleshooting all versions of operating systems including Windows 7, 10, 11, and Mac in person.

Surrey, British Columbia, Canada

• Troubleshooted and resolved network connectivity issues, hardware and software problems such as office 365, windows 10 and 11 and network configuration conflicts remotely and in person.
• Installed, configured, and maintained network devices such as routers, switches, firewalls, and wireless access points and also Laptops, Computers and Printers.
• Provided technical support to end-users, addressing network-related issues, connectivity problems, and VPN access.

Tehran, Tehran, Iran

• Installed, configured, and maintained network hardware such as routers, switches, firewalls, and wireless access points.
• Set up and configured network services, protocols, and security settings.
• Established network connections and perform cabling and wiring tasks as required.
• Monitored network performance, availability, and security to identify and resolve issues promptly.
• Identified and troubleshooted network connectivity issues, hardware failures, and software problems.
• Collaborated with other IT professionals or vendors to resolve complex network issues.

• Found and diagnosed the type of problem and gave a solution for computer systems to fix them
• Installation of VOIP systems and their configuration
• Whole tasks related to computers such as installing and troubleshooting all versions of operating systems such as windows 7, 10, 11 remotely and in person.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified, and repaired software such as office 365 and hardware to resolve technical issues.

• Development and maintenance of networks and servers located in the organization
• Create and reserve a domain name in hosting
• Troubleshooting all computer systems to find cause of problem
• Used ticketing systems to manage and process support actions and requests.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

Tehran, Tehran Province, Iran

• Created and reserved a domain name in hosting
• Worked well in a team setting, providing support and guidance.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.