As a senior member of technical leadership team, I steer the transformation of the technology landscape and governance process to fulfill a vision of creating a Modern IT environment. By establishing the direction for continual service improvements and operational excellence of core technology systems, I drive organizational maturity.My key achievements:♦ Established Technology Operations Center of Excellence (CoE) and implemented DevOps practices, which led to 30% increase in engineering team productivity & effectiveness.♦ Steered continuous improvement to 24/7 high availability enterprise platform supporting omnichannel ecommerce; led and motivated team to consistently meet 99.9% uptime/performance SLA for core technology platforms.♦ Slashed MTTR by ~40%, cut critical incidents by ~25%, and reduced manual interventions by ~50% with implementation of ITIL processes, and integrating SPLUNK, New Relic, and Opsgenie for automated monitoring & altering, advanced logging, and prompt response.♦ Decreased operating costs by ~30% while increasing platform efficiency by ~40%, boosting customer satisfaction by ~50%, and enabling virtual work by migrating MS Exchange, Active Directory, and Unified Communications to Exchange Online (O365).♦ Restructured service desk, built roadmap, and created implementation guidelines for enterprise-wide adoption of ITIL/ITSM governance framework for incident, problem, change, and release management.♦ Increased visibility into technology landscape and improved business confidence in IT by ~20% by developing Operational Information View (OIV) Dashboards shown on screens across the enterprise.

I piloted solution architecture, design, and delivery with pragmatic technology offerings for internal and external clients, effectively molding technology to align with business needs. In addition, I was a key driver behind the expansion of LiquidHub Cloud and Infrastructure Practice, which significantly improved revenue and the bottom line.My key achievements:♦ Enabled achievement of bottom-line results and grew annual revenue by $3M by formulating technology direction and leading planning, development, and launch of centralized Benefits Enrollment Platform.♦ Instrumental to advancing insurance client from CMMI Level II to Level III-Defined; increased productivity and efficiency by formalizing IT governance process; and mapped COBIT and ITIL processes for structure, predictability, and repeatability♦ Managed charter of $1M new business opportunity to structure, deliver, and operationalize system integrated with SAP, ADP, and other payroll providers; managed assessments, discovery, and POC design to replace legacy dispatch application.

I helmed and oversaw enterprise technology infrastructure and operations, serving as the point-person for provisioning and stability of a platform hosting critical business applications. My role focused on establishing the foundation and roadmap toward a modern infrastructure and associated engineering services and operations to underpin reliable, predictable IT Platforms.My key achievements:♦ Orchestrated introduction of ITIL practices for incident, problem, change, and release management to streamline technology engineering and enable continuous service improvements.♦ Triggered 25% improvement in engineering & operational efficiency by championing adoption of SOPs and fine-tuning department processes to align with ITIL best practices.♦ Achieved and sustained 99.9% uptime SLA by developing automation's and processes to proactively detect, report, and address issues, leading to 60% increase in customer satisfaction.

I was appointed by the Office of the CTO to execute a $15M cloud computing venture to design, build, and support an IaaS platform from concept through go-to market under a JV with Cisco, EMC, and VMware. This included the development and implementation of the first commercial fulfillment of VCE Vblock.

I owned cable modem customer device provisioning from feature enhancement business requirements to deployment & implementation in collaboration with technical engineering teams. I spearheaded the development and implementation of automated device provisioning and software push updates that saved $5M+ annually by reducing manual interventions.Prior to this, I was a Technical Lead, Mid-Range Systems - IT Shared Services with Towers Perrin.

Pioneered server virtualization reducing data center footprints and improving operational efficiency by 25%. Led enterprise wide infrastructure upgrades and was promoted to a Team/Tech Delivery Lead