Creative, tech-savvy content development specialist with 9+ years of success working in roles requiring superior strengths in digital media production, website development, social media optimization, and customer success. Passionate about leveraging state-of-the-art online platforms to support end-users, provide technical education, and drive customer engagement. Recognized throughout career for exceptional collaboration and communication skills, as well as the ability to manage projects to completion under intensive deadlines.Areas of expertise include:• Content Creation & Production: Extensive history of developing technical, educational, and marketing content for a diverse range of business types and technology products—including the creation of video clips, white papers, blog content, and instructional materials for distribution via digital/social channels.• Customer Success & Support: Proven success in customer-facing roles providing technical support, product education, and post-sales assistance to diverse audiences representing all different levels of technology proficiency. Exceptional communication skills, patience, and strengths fostering customer trust, rapport, and confidence. Skilled at troubleshooting systems down to the component level to identify root cause issues.• Technical Training & Documentation: Skilled trainer passionate about advising end users, vendors, and customers on the configuration/utilization of a wide range of hardware and software products. Able to create extensive written documentation for instructional purposes, as well as training course curriculum, standard operating procedures (SOP), and educational self-help resource materials for online platforms.• Software & Technology: Key systems utilized to date include Windows, macOS, iOS, Android, Web, SCCM, Hyper V, MS Exchange, Windows Server, Hyena, Web Design & E-Commerce Tools (SquareSpace, ECWID); and Social Media (Facebook, Instagram, Pinterest, LinkedIn, Twitter, YouTube, TikTok, WordPress, Later, Hootsuite).