Reza Rouhani Email & Phone Number

Richmond Hill, On, Ca

Richmond Hill, Ontario, Canada

➢ Achieved 20% over annual sales targets, ranking as the top salesperson in the area by effectivelymanaging customer accounts and relationships.➢ Maintained comprehensive knowledge about different product types and features.➢ Collaborated with the sales team to develop training programs, improving overall performance and product knowledge.➢Assisted customers in selecting products tailored to their needs and budget, matching theirrequirements with available products and troubleshooting related issues. ➢Used active listening and problem-solving skills to address customer inquiries, resolve issues, andenhance satisfaction.

Thornhill, Ontario, Canada

➢ Managed customer accounts, resolving issues and fostering strong relationships to ensureretention.➢Developed solutions to improve customer satisfaction and retention, maintaining a high level ofservice quality.➢Promoted digital tools, increasing customer engagement and self-service use.

Iran

➢ Designed and implemented comprehensive training programs, including onboarding and career development, aligned with organizational goals. ➢ Led strategic planning and execution of learning initiatives, enhancing employee performance and engagement.➢ Conducted needs assessments to identify skill gaps, utilizing data-driven insights to inform program development.➢ Managed performance management systems, collaborating with external partners and overseeing vendor relationships to ensure high-quality training.➢ Evaluated training effectiveness through analysis, driving continuous improvement. ➢ Managed the training budget and allocated resources efficiently.

Iran

➢ Conducted needs assessments to identify training gaps and learning requirements, using data analysis to shape program design.➢ Coordinated logistics and delivery for training programs, ensuring effective participation and engagement.➢ Analyzed participant feedback for program effectiveness and recommended improvements.➢ Maintained accurate training records, ensuring compliance with development programs.➢ Served as a primary contact for training inquiries, supporting trainers, participants, and stakeholders for seamless communication.

Essential Financial Services (Efs)

Bachelor'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Associate'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor