Rezco A. Email & Phone Number

Sherbrooke, Quebec, Canada

▪ Manage phone calls and emails regarding general customer service inquiries▪ Take ownership of client complaints and advocate on behalf of both client andcompany▪ Communicate with Corporate Clients to confirm claimant eligibility▪ Claim openings for medical files (backend) and Claim openings for non-medical file▪ Perform policy validation based on information found in various online and localdatabases▪ Explain insurance coverage by quoting correct policy benefits, exclusions andmaximum

Handles escalation for:- Fraud (merchant as well as end-user)- Non-compliance with banking partners and credit card brand regulations- Non-compliance with KYC/AML (Anti-Money Laundering) laws.- Generally, fraud behavior- Disputes and excessive chargebacks- PCI compliance- General Data Protection Regulation (GDPR) and California user privacy act (CCPA)- Phishing- AI machine learning (Radar)- 3D secure payment

Dubai, United Arab Emirates

Respond and resolve customer issues related to their purchase, complaints andrequest using remote desktop applications and help-desk software (i.e. Zendesk)▪ Up-sell delivery insurance to ease their worry about receiving faulty orders.

Dubai, United Arab Emirates

Research and resolve VIP customers questions or issues.▪ Manage the status of accounts and balances and identify inconsistencies in the bills.▪ Responsible in preparing a case study and justifies any waiver recommendation tothe dispute committee while observing the business rules.▪ Evaluating disputes carefully by checking all relevant documents such us serviceagreements and other company documents.▪ Troubleshooting technical issues by Identifying and providing hardware and softwaresolutions.▪ Initiating sales with potential customers for additional services that will make theirservice experience unparalleled.▪ Keeping up to date on all products and informing customers of new products.

Makati, National Capital Region, Philippines

Technical Support Tier 2 - Time Warner Cable▪ Troubleshooting technical issues and diagnosing, repairing faults.▪ Resolving network issues by talking to customers through a series of actions to resolve aproblem by identifying and providing timely accurate solutions.▪ Supporting the roll-out of a new application.▪ Managing multiple cases at one time

Quezon City, National Capital Region, Philippines

Customer Care Representative/ Financial Advisor - DELL FinancialHandles customer’s query, request and complaints for their financial accounts.▪ Research and resolve client billing questions or issues▪ Manage the status of accounts and balances and identify inconsistencies in the bills.▪ Responsible in preparing a case study and justifies any waiver recommendation tothe dispute committee while observing the business rules.▪ Evaluating disputes carefully by checking all relevant documents such us serviceagreements and other company documents.▪ Ensures all the corporate deadlines are met for all business customers disputecases.

Quezon City, National Capital Region, Philippines

Customer Care Representative/ Sales and Travel Advisor - Expedia (HOTELS.COM)▪ Plan and sell transportation, accommodations, insurance and other travel services▪ Cooperate with clients to determine their needs and advise them appropriatedestination, modes of transportations, travel dates, costs and accommodations▪ Book transportation, make hotel reservations and collect payment/fees▪ Use promotional techniques and prepare to sell itinerary tour packages for betterexperience.▪ Deal with occurring travel problems, complaints or refunds

Taguig, National Capital Region, Philippines

Sales Account Developer Team Lead▪ Assist the sales executive with sales strategy development and implementation.▪ Orient the new sales staff and focus on improving the job performance and sales ofexisting staff.▪ Make sure sales in a given area is beyond satisfaction.▪ Win back clients.▪ Motivate team members to reach individual sales goals and encourage the staff towork better, rather than harder.▪ Preparing and delivering sales reports to management. Preparing and deliveringreport on team member performance and mission-related objectives.

Manila, National Capital Region, Philippines

Handles sales and inventory of a given area (i.e., Manila) to make sure sales issatisfactory and inventory is up to date.▪ Motivate team members to reach individual sales goals and encourage the staff towork better, rather than harder.▪ Preparing and delivering sales reports to management. Preparing and deliveringreport on team member performance and mission-related objectives.▪ Make sure all team members are motivated and focus on the goal.