Mohamed Rezk Email & Phone Number

Alexandria, Egypt

As a Supervisor, I'm focused on delivering operational excellence, optimizing team performance, and achieving key business objectives. Responsible for overseeing daily operations, managing and mentoring teams, and ensuring the achievement of performance targets and goals with efficiency and effectiveness. This role involves driving continuous improvement, fostering a high-performance culture, and ensuring that organizational goals are consistently met through strategic leadership and operational oversight.

Alexandria, Egypt

In my role as a Team Manager, I was responsible for supervising a group of 18 support advisors who operates remotely providing top-notch customer experience to end users across USA. I oversee and monitor their daily transactions to ensure the high quality of service they facilitate and their adherence to our organization standards that meet our client requirements.

Alexandria, Egypt

I was responsible for delivering the training knowledge for the first launching batches of one of the most well known BPO providers in North America region with their first line of business here in Egypt demonstrating high proficiency in the delivery of the product knowledge which has been reflecting during the launching phase.

Certified Evolve Quality & Training Program to be a Sr. Quality Evaluator within Concentrix

One year of experience in working as a travel advisor using GDS, and another aviation global systems.

As a Support Associate, I have actively contributed in the professional development of my colleagues, providing support and guidance to enhance their performance and proficiency in their roles.

I possess a comprehensive one-year tenure within the car rentals industry, promoting an insurance product related to our main product, experience in dealing with customers from different markets, such as European and Latin American, in cultivating and maintaining customer relationships