# Monitoring and managing all existing systems, network appliances, hardware and any other related IT infrastructure in coordination and direction of the Group Chief Technology Officer.# Ensuring that appropriate IT security protocols are developed and put in place.# Administration of Microsoft Office365 Mail with One Drive & Microsoft Teams.# Manage IT fixed asset life cycle, movement record and IT store maintenance.# Assist with the development of the IT infrastructure including the installation of standard computer equipment and distribution of equipment within the Organization.# Managing and reporting on the allocation of IT budget.# Providing direction for IT team members.# Communicates with vendors for technical support and program updates as needed to resolve.# Maintenance, troubleshoot and deploy IT networks.# Provide helpdesk support for networking-related issues.# Conduct training among employees about IT security and asset management.

# Manage, monitor and ensure smooth operation and performance of network, make sure all the network devices are up and running. # Using online ticketing system to provide support to all users for networking, internet facility and smooth working of desktop, laptop, printer, scanning and e-mail. # Responsible for installing, supporting and maintaining new server hardware and software infrastructure.# Provide new network connection for new users or devices, configure user account and email service.# Active Directory Domain service management. # ERP management and support, database backup, recovery and patch update. # Software-based inventory system management. # Monitor, maintenance and troubleshooting of surveillance system. # Video conferencing system (Polycom) administration. # Monitor and maintain access control devices and user card entry. # Plan and process for procurement of IT resources and repair works coordinating with procurement department. # Conduct basic IT training to users when necessary.

# Responsible for managing, monitoring and support of all ERP System, current IT system, Database and Other applications. # Effectively managed all IT systems including level 1-3 support, patch deployment, virtualization, and security management. # Facilitated and maintained network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems. # Database Backup & Recovery. # Manage all aspects of Database Administration including setup, installations, security, backup and recovery, space management, performance tuning, schema management and capacity planning. # Identify and address staff training and coaching needs and adequately address problem.

# Configure & troubleshoot different types of network devices and maintenance of internal office network and data center. # Perform 24X7 Service Operation Center (SOC) related activities. # Network fault monitoring and escalation. # Routing modification as per instruction. # Daily traffic rate observation, report preparation and analysis. # Closely monitor live alarms, signaling link status for different types of core and transmission nodes.# Periodic visual inspection of Switch Room for temperature, humidity and power backup.

# Design, implementation & maintenance of office LAN, servers, workstations and other equipment and services. # Provide PC, network, printer, software, system & IT support. # Hardware & software installation & troubleshooting. # Provide day-to-day IT support services to users. # Maintain the whole networking system. # Handling payroll database system software and generate various reports and prepare salary statement.

# Troubleshooting of subscriber`s Internet and LAN services, maintaining different servers. # Troubleshooting of different routers, switches and different types of network equipment. # Looking after the day to day network operation. # Perform 24X7 Network Operation Center (NOC) related activities. # Correspondence with clients, Monitoring network stability and performance, resolving service impacts in daily basis.