Provides expertise in sustained customer success & growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, & customer advocacy with a Digital focus. Impacts quality of own work & the work of others on the team. Executes standard operational/technical tasks typically subject to instructions & work routines. IT Install & Upgrade Specialist taking care of the Implementation & Upgrade, Project Management, System Integration of High Acuity Care products focusing on anesthesia, intensive-care and operation room management EMEA. This includes sales support & close cooperation with other functions like Application Specialists.  Implementation & Upgrade of High Acuity Care products for EMEA projects. Work directly with Healthcare customers & third parties on the implementation of the High Acuity Care products with provided systems hardware or in the existing hospital IT environment. Design & evaluate non-standard implementation on project level. Handover of technical equipment & server environment to customers incl. technical training for IT department. Involved in the demo system creation. Close collaboration with other functions such as Sales, Service Delivery Manager, Project Management, Application Specialists. Close collaboration with other departments like Sales, Service Desk, Product Management. Expertise in installation, maintenance & troubleshooting of Microsoft SQL Server. Deep knowledge in Microsoft Operating Systems like Windows Server 2012, 2016, 2019 & Windows 10/11. Expertise in Virtualization incl. VMWare ESX & SAN. Knowledge in setup, maintenance & troubleshooting of Terminal Server/Client environments. Expertise in common network protocols & industrial standards like TCP/IP, XML, Active Directory, HL7 etc. Expertise in Rhapsody Integration Engine for Healthcare Interoperability

 US, Anaesthesia, Patient Monitoring and VM Server based Centralised Vital Signs Monitoring Infrastructure Effective management of designated service area including promoting new contracts and liaising with customers for renewals. Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems Providing Field and Remote based technical support to customers and colleagues Assist sales and marketing team with tender opportunities as technical support and to promote service contracts. Take a project management role for central station installations within assigned service territory and coordinating the installation of large orders.

 Healthcare breakdown support across the North East/Yorkshire and further afield including 24hr On-Call 1 week per month. Liaising with trust staff – Consultants/Management/PACS Administrators/Radiographers on PACS/RIS integration issues/fault diagnosis and remedy.  Lead Engineer duties as part of many Agfa Projects throughout the country. Maintenance and upgrading of Agfa Hospital systems/software & equipment at all levels of complexity. The identification of opportunities for up-selling Agfa Services and products.6 years’ experience as a PACS/RIS HealthCare Field Service Engineer, experience in VMware ESXi, RIS, PACS (Impax, Enterprise Imaging and Agility), HL7, DICOM, Storage Systems (HP 3PAR, EVA), knowledge in Oracle SQL, Windows Server, Solaris, Linux.

 Healthcare breakdown support across the North East/Yorkshire and further afield. X-Ray Digitizer/Printer/Workstation breakdown cover and servicing. Liaising with trust staff – Consultants/Management/Radiographers on PACS - Modality integration issues. Lead Engineer duties as part of the ongoing NHS LSP Refresh Programme throughout the country. Maintenance and upgrading of Hospital equipment.As a Field engineer I accessed outstanding jobs on a Blackberry or laptop allowing me to self-allocate jobs according to the geographic location and parts stock. Using this facility, I could also close my field visits, order parts and refer to the online knowledge database.I was lead engineer on many occasions, planning and implementing LSP Refresh programmes, working closely with trust staff and also AGFA Project Managers to finish on schedule and without incident. I also perform preventative maintenance programmes which are developed in conjunction with equipment manufacturers to maximise the efficiency and reliability of machines.

 The Support of the Systems Manager on the implementation of RIS/PACS systems trust wide Training of all staff within the trust on the PACS/RIS systems. The support of departmental staff on PACS/RIS problem solving. Implementation of wireless PACS for the Neonatal unit, JCUH. Radiology systems administration trust wide.PACS/RIS Administrator experienced in the maintenance and support involved in the day to day functionality of both a PACS & RIS system across multiple sites. As a Systems Administrator I acted as first point of contact for users and escalated issues where necessary working closely with the PACS vendor and PACS Manager. I also took responsibility for all hardware installation, training, testing and systems acceptance.I was responsible for ensuring that the systems were functioning correctly and for maintaining first class imaging services for clinical sites having excellent knowledge of PACS, RIS and all modality interfaces. I have an in-depth understanding of clinical processes within a radiology department and am able to demonstrate a sound understanding of the supporting IT infrastructure involved.I was also responsible for the ongoing training and supervision of office based clerical staff, Consultants and any other employee requiring training on all systems within the Radiology Department. The training and supervisory roles have also allowed me to develop excellent communication skills at all levels.