Ramon Faylona Email & Phone Number

Burbank, California, United States

Los Angeles County, California, United States

● Created a structured database dashboard on Excel tracking sales habits and calls made & outcomes of calls to customers, data is procured from multiple CRMs.● Generating 40 more calls, 3 more meetings and achieved the 1st sale in the new initiative.

Pasadena, California, United States

● Created a client tracker on Excel and created automation using VBA macros, that tracked activities like calls made, purchases and renewal dates● Exceed KPI requirements for calls by 30 more calls and a higher hit of 5% more in scheduling client meetings.

Glendale, California

● Scraped the web for data to create a potential database of clients● Used acquired data to make calls and proposal to meet and discuss Ai being developed

Glendale, California, United States

● Scraped the web for data to create a potential database of clients● Used acquired data to make calls and proposal to meet and discuss Ai being developed

City Of Industry

● Built a client list that produced 6% over the target margin goal and 4% over the top-line goal of a book of business worth $5.6 million annually● Identified trends with clients on their sales cycle to be proactively meeting and exceeding expectations● Structured schedules to be able to meet client demands and forecasted any potential risk and issues with the project

● Streamlined documents, reports and processes that enabled the senior manager to accurately report sales, KPIs and goal achievement to the head of the business unit● Implemented a functional SharePoint site to share resources, appointment schedules and training documents that increased the productivity of the sales team● Marketed the business solutions product through cold calling, email campaigns and following up on leads from marketing events, which increased prospects for the sales team

● Maintained strong business relationships for three account managers’ clientele to retain existing business and increase their profitability● Learned Microsoft Licensing, Cisco, VMWare and other software licensing models to build credibility and confidence from clientele

● Supported four account managers during a transition of management and processes, from Corporate Express to Staples Australia, that helped reduce impact of staff layoffs and resignations which showed ongoing commitment and support to existing and new clientele

Mascot

● Managed and implemented processes that ensured time-sensitive cases are accurately processed and actioned to maintain a high level of clientele satisfaction

Sydney

● Introduced goal-driven objectives to team members that saw an increase in their productivity and motivation, which led to becoming the top performing team in the business unit and opened up opportunities for progression for the team

Sydney, Australia

● Scheduled and maintained an appointment database that ensured accurate appointments for VISA medical screenings, which increased doctors’ and nurses’ efficiency in seeing more clients and reduced clients’ wait times

Pennant Hills

• Trained and nurtured new CSRs hitting the live call center floor, ensuring that they are well supported to succeed in the role

Pennant Hills

• Managed customer complaints and escalations from end-to-end to drive customer satisfaction and retention, and resolved complaints in a timely manner

Pennant Hills

• Provided over-the-phone troubleshooting to help customers get back online

Bootcamp Certificate Of Data Visualization, Data Modeling/Warehousing And Database Administration

Diploma Of Information Technology Networking, Information Technology

Hsc Certificate, High School/Secondary Diplomas And Certificates