Richard Belanger Email & Phone Number

Greater Quebec City Metropolitan Area

Providing Photobooth entertainment services to major corporate and personal events

Montreal, Canada Area

#1 Photobooth company in Montreal for all corporate and personal events. Specialists in data collection via our Photobooth kiosks. Gif,boomerang, mirrorbooth, traditional Photobooth and portable Photobooth. We have what your looking for to entertain your guests.

Montreal, Canada Area

Professional DJ service for all corporate and personal functions. 50-500+ guests. We cater to your needs with quality sound and light presentation.

Lindsay, Ontario, Canada

Provide technical and financial advice for financial advisers and consultants using PlanPlus software. Chat, email, and telephone support working from home.Test and troubleshoot PlanPlus software for bugs and technical issues. Report issues to Dev team in a detailed report. Create tickets and do customer follow ups on a timely basis.

Montreal

As an Team Lead, I dealt with Clients, Managers and Directors, providing them with valuable reports justifying service levels while managing escalations and more than 25 employees within a multi-client environment. I have a passion for working with people but enjoy the having the control and giving the direction needed to “get the job done”. - Coaching- Training sessions- SLA Management- 24/7 On call support- Interviewing potential employees- Evaluate process efficiencies

Montreal, Canada Area

Acting as the second level for 25 agents of an inbound Technical call center, I answer questions where agents were unable to resolve a technical call. Furthermore, I monitored the call Queues to ensures Client SLA's were met and shuffled personnel during outages and peak periods.-Successfully merged 2 teams and cross-trained in order to meet call volume-Created a full length training manual for new hires-Reduced call volume by 2 minutes through regular coaching’s and call monitoring-Interviewed potential employees for IT positions-Trained over 50 new employees-Increased call quality by 15% by evaluating technician's performance and quality-Updated and reorganized our knowledge base of 2000+ docs to decrease search time-Answered technical questions from technicians 24/7 (on-call)-Managed projects and delegate tasks accordingly-Made sure monthly service levels are met.-Compiled weekly reports to send to management

Montreal

-Trained Reps in understanding financial and insurance terms-Troubleshooting for insurance companies on consumer Autoplus and Hits software and assist in password resets.-Coordinated with Police Departments to provide accident reports to insurance companies in a timely fashion.-Assisted General public in retrieving and removing info form their Autoplus reports -Analysed and Troubleshoot Reuters-Plus Financial Services software-Assisted in the implementation of new procedures for reps using Reuters-Plus-Relayed to management any developing trends that could affect service levels

Montreal, Canada Area

As a representative, I answered inbound calls for Sunlife for clients requesting to make transactions on their retirement plans. I processed interfund and interproduct transfers as well as withdrawals, automatic contributions and payroll deductions. I also answered questions on employee insurance coverage and helped process unpaid claims.

Ongoing -, Human Resources Management/Principals Of Management

Courses focusing on managing a business as well as Managing HR aspects within an organization.

Graduated Diploma, Starting Your Own Business

6 month 350HR course focusing on creating your own business plan and managing a successful business.

I.F.I.C. - Graduated - Diploma, Finance And Financial Management Services

Obtained the I.F.I.C. Required to work in a financial institution to trade company stocks and managed market funds

Graduated - Diploma, Socian Science

Focus on Psychology of Communication and Public Speaking