Rob Black Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

• Integral part of a focused SaaS and technology leadership team working in conjunction with product to drive efficiencies and thrill our customers with our results.• Build on individual and team success while fostering collaboration across functional departments, breaking down silos.• Worked in the Software Readiness Team to identify bugs in beta testing of our latest software platform.• Product design and innovation driver through concept, requirements, quality testing, and ultimately roll out and adoption. • Consolidated teams to better suit the business climate and drive down costs.• Oversee audit and optimization for 500+ customers with over $450M in monthly spend.• Lead a high-performance team of 100+ employees in offices and remote locations across 6 countries worldwide. Locations include India, China, Europe, and the United States.• Developed Software product enhancements that reduced claim entry time by 25%.• Subject matter expert and leadership mentor for the mobile and fixed audit and optimization services group.

Greater San Diego Area

Greater San Diego Area

In June of 2016 Tangoe completed the acquisition of the Vodafone TEMs division.• Partnered with software development to rebuild our core product and supported Fortune 500 customers for mobile audit and optimization. • Analyzed, audited, and optimized global telecommunications invoices across multiple carriers. • Collaborated with the business to develop mobile optimization reporting to drive efficiencies and additional ROI for our customers. • Hosted the Vodafone internal continuous improvement initiative. • Negotiated a $200K settlement for incorrect billing which was resolved in less than 3 bill cycles. • Managed more then 15K exceptions resulting in $1.2M in annual savings. • Nominated and participated in the LEADing the Way Programme, spearheaded agile and quick win opportunities for the audit organization.

Greater San Diego Area

Lead the Audit and Optimization Services Group whose primary focus is invoice audit and wireless optimization for our large enterprise clients. Develop and implement process and automated audit solutions to achieve optimum results and maximum savings. Support the Audit and Optimization team to ensure successful cooperative partnerships with our clients and vendors.Primary responsibilities include:• Establish and maintain good working relationships with clients and vendors• Act as a central point of contract and subject matter expert for external teams and clients• Analyze and optimize wireless telecom invoices using both automated and manual approaches to identify errors and dispute with carrier• Participate in internal and client-facing meetings, prepare reports and presentations, and create custom reports as requested• Maintain established targets for quantity of claims filed and achieve savings guarantees and goals• Work with internal groups, clients and vendors for best efficiency and results. Develop and maintain team reports and metrics for internal and external reporting• Support development of services to drive additional revenue. Implement, develop, monitor, and control project plans for automation tasks working in conjunction with Operations and Product Development• Serve as a point of escalation for special projects and vendor or client issues fielded by the Audit Team• Support sales activities including potential client presentations. • Perform employee evaluations and performance management.Accomplishments:• Identified and resolved $3.2M in annual mobility savings for a high profile Government account• Oversee an Audit team responsible for the annual audit of over $500M in telecom spend, identifying in excess of $30M in potential savings

In December of 2011 Tangoe completed the acquisition of ProfitLine.Responsible for collecting and analyzing mobility invoice data from all major domestic cellular carriers and some international carriers. Aggregate and normalize this data to identify savings opportunities through rate plan and contract optimization. Primary focus is on monthly usage reporting, rate and feature plan optimization, inventory maintenance and platform development with the IT teams. Ad hoc reporting and analysis is delivered based on client requests. Support the customer service and sales teams on face-to-face, conference, and web meetings.Primary responsibilities included:• Establish and maintain cooperative working relationships with existing and potential clients• Analyze and optimize wireless telecom invoices to identify savings opportunities and billing errors• Correspond with wireless carrier liaisons to implement optimization recommendations and/or correct billing errors and secure appropriate credits • Participate in internal and client-facing meetings, prepare custom reports and presentations, create custom reports as needed• Meet and exceed established targets for savings achieved, present, track, and document these figuresAccomplishments:• Consistently meet and exceed savings forecasts with 90% or greater forecasting accuracy• Shows proven annual savings of over $11.5M for global enterprise clients• Partners with IT development team to develop new carrier invoice extractions, improve on existing extractions, and provide UAT and quality assurance

Supported the President, CEO, technical and sales staff in a variety of roles. Daily responsibilities included managing day-to-day business, coordinating technician calendars, and managing customer escalations. Provided a single point of contact for enterprise and small business customers. The primary focus of this position was to build relationships with the current customer base as well as expand the customer base through face-to-face sales presentations of IT products and support contracts. Primary responsibilities included:• Building relationships with the current customer base through quality control and follow up• Coordinating onsite IT staff for scheduled visits as well as time and materials requests• Inside sales responsibilities included generating quotes for a wide variety of software and computer equipment from desktops to enterprise servers• Growing company revenue and profit through cooperative partnerships with 3rd party vendors and suppliers Accomplishments:• 50% increase in profit from product sales within the first 3 months of employment• Won additional support contracts in excess of $50K per year through onsite sales presentations• Partnered with management team to develop processes and procedures to increase productivity and customer satisfaction

Direct representative for Nextel serving Strategic, Corporate, Business-Major, and Government/Military accounts including some of the largest customers in the Hawaii market. Responsible for managing numerous accounts and increasing revenue by up-selling Nextel products and services. The primary focus was building, maintaining, and growing the current customer base resulting in increased revenue and customer retention.Primary responsibilities included:• Maintaining relationships with a client base of 180+ accounts• Consistently meeting goals of directly contacting entire client base each quarter (10 by phone and 50 in-person visits per month)Accomplishments:• National rank of 90% or better among other Customer Account Representative nationwide• Re-contracted 3000+ lines in 12 months • Circle of Excellence Award Winner 4th quarter 2005, nominated 3rd quarter 2005 and 1st quarter 2006

Reporting to the company president was responsible for managing all aspects of the Honolulu, HI location. Primary Responsibilities Included:• Directly responsible for managing client relations, proposal preparation and presentation, project management, recruiting and staffing, facilities, and accounting including payroll • Coordinating with company president to facilitate marketing campaigns to sell company services including presentation and project development• Conducting political research nationwide for both the Republican and Democratic parties from mayoral to presidential races• Managing market research projects including consumer research studies for Liz Claiborne, Lifetime Television, UPN, CBS, PBS, Capital/Blue Cross, Safeco, WWF, Cigna, TWA and numerous other fortune 500 companiesAccomplishments:• As a key member of the marketing team, successfully built the company’s client base by conducting one on one client meetings directly addressing the client’s needs and concerns • Organized and facilitated focus group meetings in the state of Alaska for the Cromer Group• Successfully managing the startup of the Honolulu location for a marketing research firm with annual revenues of $4,500,000