Robert Cooper Email & Phone Number

Hudson, NH, US

Richardson, Texas, US

Oversee customer and channel partner project execution by leading project management teams to implement lean, lightweight processes. Ensure efficiency, maintain high customer satisfaction, and meet service level agreements.

Armonk, New York, NY, US

• Develop training material for proprietary technologies
• Develop training material for IT industry and commercial cloud offerings
• Develop custom training to address focus needs of customers
• Deliver training to customers, partners, and employees
• Training development includes learning material, assessment quizzes, and gamification
• Training developed and taught includes AWS, Azure, Kubernetes, Turbonomic API and Action Scripts

Seattle, WA, US

• Achieved 95% customer retention managing global accounts with total ARR in excess of $2MM
• Enabled customers to realize value by working cross functionally within Chef to properly prioritize the issues that they filed. By aligning Support, Product, and Development efforts to the customers’ primary concerns.
• Augmented revenues by cross marketing Chef’s professional services including training and systems integration.
• Retained several “at-risk” blue chip accounts by personally visiting their headquarters and addressing issues to restore the confidence of their executives

Armonk, New York, US

• Achieved a retention rate above 95% on Strategic Accounts
• Mitigated risk of individual contributors undermining adoption due to fears that Turbonomic automation would eliminate the need for their jobs. Accomplished this by motivating them with a vision that mastery of.
• Reinforced one of Turbonomic’s largest customer relationships by giving them a significant voice in the development of Turbonomic’s XL product. Brokered customers participation in alpha testing with product and.
• Delivered Rapid Success Engagements that showed customers how to use and configure the installed product in their live environment's accounting for their company policies and restrictions.
• Mentored junior Customer Success Managers
• Worked with various Turbonomic subject matter experts to deliver a comprehensive series of deep-dive seminars that explored how various groups (e.g. database developers, capacity planners, VMWare administrators) could.

Lowell, MA, US

• Managed 8 person global Engineering Operations Team that supported development in 3 countries
• Led team in build/packaging/publishing of all build levels using Jenkins, Artifactory, and Gradle
• Managed server capacity planning and analysis for servers supporting virtual infrastructure
• Terminated inherited project to migrate CI environment from Jenkins. Cost avoidance of $200KEngineering Personal Achievement Award for mentoring/management of the DevOps Team Release Manager for WFC 8.0
• Directed enhancements of process consisting 1000+ CI builds based on Artifactory and Gradle.
• Resulted in 25% faster deployment to production.Built up offshore Release Engineering team in India to support follow-the-sun support methodologyPrioritized service requests by negotiating with internal customers.

Dallas, TX, US

• Managed 11-person team responsible for configuration and asset management
• Used BMC Remedy in accordance with ITIL
• Provided training and guidance. Resolved disputes between team members. Authored division Item Unique Identification (IUID) PlanReceived ETASS Team of the Quarter Award for developing a Remedy Asset Management.

Dallas, TX, US

Developed onboarding process for USAF programs transitioning to DISA’s PaaS or IaaS environmentsProvided specifications for cloud solutionsKey member in attaining DIACAP (DoD Information Assurance Certification and Accreditation Process) certification

Dallas, TX, US

• Supervisor for 15 Jacobs employees and subcontractors in the TACP-M and Fielded Gateways Branches
• Branch Configuration Manager in the Airborne Networking Division
• Authored Systems Administration manual for the Pocket J military radio Line Replaceable Units
• Performed Physical Inspections and Audits for Contractor Hardware and Drawings

US

Supervisor for branch employeesProvide oversight of Contractor’s Change Control ProcessDefined processes used for DR and resolving Information Assurance Vulnerabilities (IAVAs)

US

• Managed 41 person team - consisting of DBAs, Middle-Tier and Front-end Developers, Quality Control Engineers, and Business Analysts
• Delivered on aggressive schedule that moved from Struts/Tiles to JSF/Tiles and changed the data model
• Bid on contract modifications, performed staffing estimates, managed contractors

US

• Managed 4-person, distributed team with employees in the U.S. and India
• Responsible for creation and updates of installers using InstallAnywhere
• Drove the construction and testing of.ears for deployment on a variety of J2EE compliant application servers.
• Automated the patch deployment process and created a training video for engineers who deployed the patches at customer locations

San Jose, California, US

• Project Lead, Configuration Management
• Danaged 8-person team of contractors and FTEs
• Developed career development plans, did performance reviews, designed/administered performance improvement plans
• Managed inter-divisional component releases between groups in Massachusetts, California and IndiaCM Project Lead for largest product in the Division
• Managed the maintenance and hotfix releases for each of the product versions across Solaris, HPUX, AIX, RH Linux, AIX, and Windows XP O/S
• Administered LSF queues for the 200+ machine Server Farm

London, GB

• Cost Account Manager
• Responsible for keeping departmental expenditures within budget
• Software CM SME responsible for bidding effort on various government contract proposalsSuperviser of 3-person team
• Increased their technical abilities and independent contributions
• Trained personnel in ClearCase, ClearQuest, PVCS and CVS
• Passed every configuration audit on DO-178B Level A contract

Arlington, VA, US

Automated build of the Data Dictionary for the THAAD projectAutomated software builds and report generationDebugged and modified coded written in Ada 83 for the Ground Based Radar Project

Arlington, VA, US

Manufacturing Program Manager for $6MM dollar project and returned a $2MM profitAuthored Make or Buy volume of a JDAM proposal