Robert Cooper Email and Phone Number
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I am the definition of diversity. Yes, I am African American, but that is not what I am talking about. I am a techie, an artist, a preacher, a writer, a martial artist, a photographer, a calligraphist, and father of seven with the woman of my dreams.As you might expect with such a multifaceted life, I am a high energy professional dedicated to success. By success I mean producing a superior work product and positioning all around me – my manager, my colleagues, and my employees – for growth and recognition. Speaking of diversity, my career demonstrates an ability and desire to continuously learn. Take a look at my experience and you will see that I’ve worked at startups and Fortune 50 companies. I’ve worked in the defense industry, as a contractor for the Air Force, and in private industry. My experience began in manufacturing. I then moved into software, virtualization, and now cloud technologies and containers. I’ve managed as many as forty people and have been a senior individual contributor. I’ve managed key relationships internally and have had many customer facing roles. In my varied roles, I have traveled across the contiguous United States and Alaska as well as internationally.What I have enjoyed most about my career is the opportunity to be a key contributor in many different areas of industry without getting pigeon-holed. I am a detailed, idea-man who thrives in fast-paced environments while appreciating the rigor of large companies who are slower-paced out of necessity. You can think of me as a leader who understands technology and can translate that knowledge into strategy, is able to collaborate with customers to increase beneficial product adoption, and can enable customer facing technical staff to complete the customer journey.
Turbonomic, An Ibm Company
View- Website:
- turbonomic.com
- Employees:
- 198
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Senior Technical TrainerTurbonomic, An Ibm CompanyHudson, Nh, Us -
Leader Of PmoMatilda Cloud May 2024 - PresentRichardson, Texas, UsOversee customer and channel partner project execution by leading project management teams to implement lean, lightweight processes. Ensure efficiency, maintain high customer satisfaction, and meet service level agreements. -
Senior Content DeveloperIbm Mar 2019 - May 2024Armonk, New York, Ny, Us• Develop training material for proprietary technologies• Develop training material for IT industry and commercial cloud offerings• Develop custom training to address focus needs of customers• Deliver training to customers, partners, and employees• Training development includes learning material, assessment quizzes, and gamification• Training developed and taught includes AWS, Azure, Kubernetes, Turbonomic API and Action Scripts• Regularly collaborate with Development and Product Management on upcoming enhancements, features, and changes• Delivery platforms include, in-person, Zoom, Webex, and Moodle LMS• Assessment quizzes developed in Articulate360 -
Customer Success ManagerChef Software Oct 2017 - Nov 2018Seattle, Wa, UsAchieved 95% customer retention managing global accounts with total ARR in excess of $2MM• Enabled customers to realize value by working cross functionally within Chef to properly prioritize the issues that they filed. By aligning Support, Product, and Development efforts to the customers’ primary concerns, increased Chef’s value to them.• Augmented revenues by cross marketing Chef’s professional services including training and systems integration.• Retained several “at-risk” blue chip accounts by personally visiting their headquarters and addressing issues to restore the confidence of their executives -
Customer Success ManagerTurbonomic Jun 2015 - Oct 2017Armonk, New York, UsAchieved a retention rate above 95% on Strategic Accounts• Mitigated risk of individual contributors undermining adoption due to fears that Turbonomic automation would eliminate the need for their jobs. Accomplished this by motivating them with a vision that mastery of Turbonomic would increase their value within and without their company.• Reinforced one of Turbonomic’s largest customer relationships by giving them a significant voice in the development of Turbonomic’s XL product. Brokered customers participation in alpha testing with product and development teams.• Delivered Rapid Success Engagements that showed customers how to use and configure the installed product in their live environment's accounting for their company policies and restrictions.• Mentored junior Customer Success Managers• Worked with various Turbonomic subject matter experts to deliver a comprehensive series of deep-dive seminars that explored how various groups (e.g. database developers, capacity planners, VMWare administrators) could leverage Turbonomic’s platform to automate tasks and enhance their effectiveness• ACE Certified, ACE PRO Certified, and ACE Master Cloud Certified on Turbonomic Platform -
Engineering Operations ManagerKronos May 2014 - Jan 2015Lowell, Ma, UsManaged 8 person global Engineering Operations Team that supported development in 3 countries• Led team in build/packaging/publishing of all build levels using Jenkins, Artifactory, and Gradle• Managed server capacity planning and analysis for servers supporting virtual infrastructure• Terminated inherited project to migrate CI environment from Jenkins. Cost avoidance of $200KEngineering Personal Achievement Award for mentoring/management of the DevOps Team Release Manager for WFC 8.0• Directed enhancements of process consisting 1000+ CI builds based on Artifactory and Gradle.• Resulted in 25% faster deployment to production.Built up offshore Release Engineering team in India to support follow-the-sun support methodologyPrioritized service requests by negotiating with internal customers across the enterpriseManaged vendor relationships for mission critical toolsRecipient of “Lollipop Award” for the mentoring, management, and direction of the DevOps Team -
Itil Senior Systems Engineer Configuration/Asset ManagementJacobs Technology Sep 2013 - May 2014Dallas, Tx, UsManaged 11-person team responsible for configuration and asset management• Used BMC Remedy in accordance with ITIL• Provided training and guidance. Resolved disputes between team members. Authored division Item Unique Identification (IUID) PlanReceived ETASS Team of the Quarter Award for developing a Remedy Asset Management formCreated roadmap to transition enterprise Remedy Asset Managements systems to ITIL using Remedy -
Senior Systems EngineerJacobs Technology Feb 2013 - Sep 2013Dallas, Tx, UsDeveloped onboarding process for USAF programs transitioning to DISA’s PaaS or IaaS environmentsProvided specifications for cloud solutionsKey member in attaining DIACAP (DoD Information Assurance Certification and Accreditation Process) certification -
Project Manager/Configuration Manager/Jacob'S ManagerJacobs Technology Feb 2011 - Feb 2013Dallas, Tx, UsSupervisor for 15 Jacobs employees and subcontractors in the TACP-M and Fielded Gateways Branches• Branch Configuration Manager in the Airborne Networking Division• Authored Systems Administration manual for the Pocket J military radio Line Replaceable Units• Performed Physical Inspections and Audits for Contractor Hardware and Drawings -
Sr. Configuration Analyst/Location SupervisorOberon Associates Mar 2009 - May 2011UsSupervisor for branch employeesProvide oversight of Contractor’s Change Control ProcessDefined processes used for DR and resolving Information Assurance Vulnerabilities (IAVAs) -
Sr Project ManagerCellexchange Mar 2007 - Jan 2008UsManaged 41 person team - consisting of DBAs, Middle-Tier and Front-end Developers, Quality Control Engineers, and Business Analysts• Delivered on aggressive schedule that moved from Struts/Tiles to JSF/Tiles and changed the data model• Bid on contract modifications, performed staffing estimates, managed contractors -
Manager Of Release EngineeringDeploy Solutions, Inc Jan 2005 - Jan 2007UsManaged 4-person, distributed team with employees in the U.S. and India• Responsible for creation and updates of installers using InstallAnywhere• Drove the construction and testing of .ears for deployment on a variety of J2EE compliant application servers.• Automated the patch deployment process and created a training video for engineers who deployed the patches at customer locations -
Sr. Software Configuration ManagerCadence Design Systems, Inc 2000 - 2005San Jose, California, UsProject Lead, Configuration Management• Danaged 8-person team of contractors and FTEs• Developed career development plans, did performance reviews, designed/administered performance improvement plans• Managed inter-divisional component releases between groups in Massachusetts, California and IndiaCM Project Lead for largest product in the Division• Managed the maintenance and hotfix releases for each of the product versions across Solaris, HPUX, AIX, RH Linux, AIX, and Windows XP O/S• Administered LSF queues for the 200+ machine Server Farm• Received team award for the deployment of the Server Farm• Responsible for the SCM Customer Satisfaction Index -
Principal Software Configuration Management SpecialistBae Systems 1997 - 2000London, GbCost Account Manager• Responsible for keeping departmental expenditures within budget• Software CM SME responsible for bidding effort on various government contract proposalsSuperviser of 3-person team• Increased their technical abilities and independent contributions• Trained personnel in ClearCase, ClearQuest, PVCS and CVS• Passed every configuration audit on DO-178B Level A contract -
Configuration ManagerRaytheon 1994 - 1997Arlington, Va, UsAutomated build of the Data Dictionary for the THAAD projectAutomated software builds and report generationDebugged and modified coded written in Ada 83 for the Ground Based Radar Project -
Manufacturing Program ManagerRaytheon 1988 - 1994Arlington, Va, UsManufacturing Program Manager for $6MM dollar project and returned a $2MM profitAuthored Make or Buy volume of a JDAM proposal
Robert Cooper Skills
Robert Cooper Education Details
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New York University - Polytechnic School Of EngineeringIndustrial Engineering
Frequently Asked Questions about Robert Cooper
What company does Robert Cooper work for?
Robert Cooper works for Turbonomic, An Ibm Company
What is Robert Cooper's role at the current company?
Robert Cooper's current role is Senior Technical Trainer.
What is Robert Cooper's email address?
Robert Cooper's email address is co****@****hoo.com
What is Robert Cooper's direct phone number?
Robert Cooper's direct phone number is +120650*****
What schools did Robert Cooper attend?
Robert Cooper attended New York University - Polytechnic School Of Engineering.
What skills is Robert Cooper known for?
Robert Cooper has skills like Software Development, Program Management, Testing, Pmp, Configuration Management, Process Improvement, Integration, Management, Software Project Management, Project Management, Agile Methodologies, Software Configuration Management.
Who are Robert Cooper's colleagues?
Robert Cooper's colleagues are Alex Tyner, Ahmed Samir 🟢, Prema Yadav, Suzanna Ferreira, Guanyu Chen, Nakul Parasrampuria, Nagarjuna Chalasani.
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