Rodel De Leon Email & Phone Number

Charlottetown, Prince Edward Island, Canada

Charlottetown, Prince Edward Island, Canada

Toronto, Ontario

Providing expertise and guidance to utility companies on industry standard best practices, the functionality of our Customer Information and Billing systems application and associated processes throughout all phases of implementation.Lead on-site and remote design and discovery to help train clients, develop an understanding of their current-state processes and gather configuration requirements Advise and influence client stakeholders in acceptance and adoptation of CIS solutions and services.Identify and recommend product enhancements to CIS core product organization required to meet specific client requirementsResponsible for a smooth client transition from the sales cycle to implementation and post go-live support

Newmarket, Ontario

• Ensuring meter data is synchronized across customer information system, meter data management, operational database system and advanced metering system by conducting technical analysis, calculations/estimations of data and resolving exceptions for a reliable and more accurate billing. • Established compatibility and enhancements with software products by developing scripts and queries for modification and automation.• Ensured network, system and data availability and integrity through preventative maintenance and report analysis.• Collaboration with Utility Industry vendors and stakeholders ensured optimal system operations and client satisfaction.• Coordinates and support internal departments by providing expert advice and recommendations.• Works with third party company and software for special department projects.• Provides technical training to internal staff as well as clients to better understand meter data management.• Inbound customer service call support to end-user on power quality and outages.

Responsible for troubleshooting the computers and the server that malfunction in the office.Creates special computer projects that would make the process of the company faster and better.Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.