Serve as a trusted service and technology partner to high profile enterprise customers in the Healthcare Insurance and Life Science industries• Deliver business value and solutions by collaborating across customer stakeholders and ServiceNow Account Team members by understanding and aligning ServiceNow applications, features, and benefits as it relates to my customer’s needs.• Provide proactive and reactive support service by serving as a central point of contact for all customer impacting business critical issues and managing to resolution.• Drive continual improvement for the customer and their environment as a champion of change. Perform trend analysis and communicate recommended enhancements and mandatory upgrade requirements.

Serve as a trusted Technology advisor for internal business groups including Sales, Marketing, Finance and others, to align IT services that meet the needs of the business demands.• Collaborate with business leadership and stakeholders to deliver system solutions for business issues that are efficient and cost-effective. Seek to understand their business challenges and opportunities and help identify and prioritize their near and long-term goals. Jointly create project roadmaps to align business goals with internal technology roadmaps. • Conduct analysis of possible solution options and provide recommendations, considering internal productivity tools that can be leveraged and build or buy solutions. Strong emphasis on understanding the security and compliance risks with each solution option.• Serve as O365 Product Business Manager as partner to MSFT Product Managers to incorporate enterprise feedback and make meaningful changes that help reshape the O365 roadmap for LinkedIn. Capture customer feedback by hosting focus groups and deep-dive sessions to better understand the use cases and needs.• Participate on a cross functional team representing Sales Productivity Ops, Strategic Sourcing, Finance, Security and Business Engagement to streamline tool approval and renewal processes to increase transparency and efficiency, while minimizing duplication in functionality.

• Conducted analysis to determine business requirements for internal related projects (Answering the What?) and the impact of the project (Answering the Why?).• Defined success metrics for overall use-case and prepared for IT Business Partner.• Conducted Information Security Risk Assessments for Business Applications and Professional Services suppliers.• Onboarded and deployed vetted technology and enterprise business applications in partnership with ITBP and internal customers.

Interim IT support manager of LinkedIn East Coast support team, taking on people management responsibilities for the team while our leader was on leave.

Team Lead for Event Technology Team - High profile events- Provide Technical consultation, expertise and support to ensure LinkedIn sponsored events run successfully.- Partner with stakeholders and event planners to identify technical solutions for global and regional events- Plan, implement and support technology and associated labor to ensure successful delivery of requirements- Review event proposals to determine timeframe, limitations, procedures, scheduling and resource - Handle shipping logistics to ensure timely delivery of IT/AV support materials as well as client-specific materials

Provided the best customer-focused technology support for LinkedIn’s growing Sales organization.• Journey of growth at LinkedIn, from startup (~60 employees) to mid-size (~800 employees).• Supported company while in hyper-growth; responsible for building out technology infrastructure in collaboration with IT Engineering and Global Workplace teams, expanding our Chicago footprint from 1 floor to now 6 floors and ~800 end-users.• Administered and supported Audio-Visual / Video Conferencing codecs, vendor management with designs and retrofitting conference and training rooms • Maintained Chicago MDF and IDF rooms; responsible for racking servers and switches. Worked with HVAC, low/high voltage vendors and ISPs for new and existing services.

IPG is a global provider of advertising and marketing services. IPG companies specialize in consumer advertising, interactive marketing, media planning and buying, public relations, and specialized disciplines.Provided customer focused technology support for IPG top notch PR and Marketing agencies in Chicago, including Current Lifestyle Marketing, GolinHarris, Insidedge, Jack Morton Worldwide, and Octagon. I was the primary support technician for the Chicago office of nearly 300 associates. - System administrator for Virtual and physical Microsoft Windows Server file, print, and application servers­- System administrator for Active Directory Organizational Units, provisionioningaccounts, security groups, Group Policies, and DHCP scopes.- Administer and deploy all hardware and software to employees, including PC and Mac desktops­­- Maintain and document compliancy processes to follow suit with Sarbanes Oxley (SOX) regulations.- Led migration project for deployment of Microsoft Windows 7 and Office 2010- Responsible for testing and deploying monthly patches and updates through LANDesk Management Console- System administrator for daily server backups.- Maintain all Audio/Visual hardware for corporate conference rooms- Responsible for writing and updating new and existing documentation, and sharing information with colleagues.- Responsible for procuring hardware and software licenses- Responsible for managing VOIP phone system, including working with vendor to assign phone extensions, voicemail password resets, and deploying Polycom VOIP phones.- Experience providing on-site technical support at client sponsored trade shows

Worked on a team of 5 providing technology help desk support and problem resolution to associates throughout the Chicagoland area. I was the primary support staff member for the Chicago office of nearly 200 associates.

Worked on a Help Desk providing customer focused technology support and problem resolution to associates and clients world-wide.

Nearly 20 years experience as a DJ, performing for night club events ranging from 200-3000+ throughout Chicago, New York and Los Angeles. Managed by V5 events for nearly 12 years.