Robert Findley Email & Phone Number

Seymour, Ct, Us

St. Louis, Mo, Us

St. Louis, Mo, Us

Consistently creating global strategies for aftermarket support and services. Lead a global initiative building a unified support infrastructure (including Product Technical Support, Field Service, Education and Repair functions) with primary goal of driving customer loyalty and commitment. Created and implemented structure and process to manage support issues in an efficient, rapid and repeatable manner. Designed successful, revenue based contract offering sold across install base.Initiated, startup and growth of support teams out of Emerson Philippines and India offices.Manage global team of over 40 employees residing in US, UK, Brazil, Philippines and India.• Role highlight: Successfully integrated 3 company cultures into a single organization. Wrote and implemented marketing strategic requirement document for new remote terminal unit. • Key Skills utilized: Organizational Agility, Global Strategy, Building Effective Teams and Problem Solving

St. Louis, Mo, Us

Initial role responsibility of supporting the Bristol Babcock to Emerson acquisition. Participated on the acquisition team during the due diligence phase as well as devised many of the launch plans and internal/external notifications. Post-acquisition, responsibilities of blending multiple product portfolios with zero customer loss and stable market direction. Focus on processes changes, improved product releases, lifecycle and aftermarket management and next generation roadmap strategies. In addition, managed software applications group specializing in process control and measurement programs. • Role highlight: Emerson Acquisition efforts to integrate seamless into organization • Key Skills utilized: Strategic Agility, Conflict Management, Motivating Others, Change Management and Perseverance

Us

Sales leadership role for staff across the country responsible for product, service and turn-key system sales. Headquartered out of Watertown, CT. Responsible for sales into all core markets for sales revenue and market growth. Role highlight: Utilized for many global growth activities traveling internationally to participate in sales opportunities and train local sales staff. • Role highlight: Starting with the Northeast Region, over short amount of time acquired management and responsibility for the Midwest, West Coast and Southeast Regions• Key Skills utilized: Negotiation, Innovation, Customer Focus and Presentation Skills

Us

First job out of college, started as a factory technician in manufacturing assembling and testing flow computers and RTUs. Transitioned into Repair Manager and Product Marketing role in a rapid progression. Obtained thorough understanding and appreciation for product development, product fabrication and customer services. • Role highlight: Rapid growth from factory floor to customer facing product marketing position. This experience was the basis for a strong understanding of the operation and customer requirements• Key Skills utilized: Customer Focus, Career Ambition, Rapid Learning