Rick Fitzgerald Email & Phone Number

Indianapolis, IN, US

• Serving as trusted advisor to New Mountain Capital, providing strategic technology consultation and advice. Acted as Chief Information Officer for 3-portfolio organizations. Advise decision-makers on technology.
• Conducted $10B+ in due diligence for potential acquisitions.
• Co-Launched CIO roundtables with 45 technology leaders within portfolio to foster collaboration, share industry standards, review cybersecurity trends and threats, and facilitate more effective decision-making..

New York, NY, US

Ciox connects healthcare decision makers with the data and hidden insights in patient medical records. Through its solutions for data acquisition, release of information, clinical coding, and data abstraction, Ciox helps customers consistently solve challenges in clinical inter-operability to support a range of needs, from research to revenue cycle. As.

Indianapolis, IN, US

Equian was a leading end-to-end payment integrity organization which managed over $500 billion in annual claims charges on platforms designed to assist clients by identifying, pricing, analyzing clinical codes, and ultimately recovering inaccurate transactions in the complex environments of healthcare, workers’ compensation, and property & casualty.

Plano, TX, US

Post the successful acquisition of MedAssets by Pamplona Capital Management, I was asked to join nThrive as the SVP - Chief Information Officer for a new organization focused on creating an end to end software as a service platform for revenue cycle management for hospitals and non-acute healthcare providers. Reporting to the Chief Executive Officer, I was.

Alpharetta, GA, US

MedAssets helps healthcare organizations to improve financial strength through innovative revenue cycle, spend and clinical resource management solutions that enable improved margins, cash flow, quality of care and patient satisfaction. More than 4,200 hospitals and 122,000 non-acute healthcare providers currently use the company's Web-based technologies.

Charlotte, NC, US

Bank of America’s consumer channels consist of 5000+ banking centers, 17,000+ ATMs and 70+ global call centers, which together execute more than 100 million daily transactions. As the Infrastructure Services and Production Support Executive, I have oversight of 450 associates and a budget of $50M+. My daily responsibilities include the management of all.

Charlotte, NC, US

As the innovation and strategy leader for the ATM and banking center channels, I managed a $10M+ budget and led a team of 100 individuals who identified and implemented new technology solutions to enable the operating units to achieve their goals. Additionally, I was responsible for all software releases deployed to the ATM and banking center platforms. In.

Charlotte, NC, US

Early identification and immediate resolution of system issues are essential to maintain customer relationships and ensure productive associates. As ATM and Banking Center Production Support Manager, my responsibilities included the identification and execution of initiatives focused on improving the resiliency of Bank of America's retail operations. While.

Charlotte, NC, US

Bank Of America owns and operates the largest US bank owned ATM network consisting of over 17,000 devices. To improve ATM availability and performance, Bank of America recruited me to leverage my expertise in remote and proactive monitoring of hardware and software. The primary objective was to provide 100% fault visibility for ATM components enabling.

Chicago, US

With annual revenues over $10 billion, GE HealthCare’s Global Services Organization consists of 4,000 employees, responsible for maintaining and servicing medical equipment located in customer facilities worldwide. As IT Leader for the Global Services Organization, I directed all Information Technology programs, client alignment and strategic planning for.

Chicago, US

On January 18, 2007, GE Healthcare agreed to acquire two divisions of Abbott Laboratories for $8.13 billion. To enable these efforts, the company quickly assembled a task force of top talent to manage the business combination. Because of my prior acquisition and customer service experience, I was appointed IT Leader for the Services Organization. In this.

Chicago, US

The GE HealthCare sales force interacts with thousands of customers, purchasing a wide array of medical equipment, each product capable of a variety of possible configurations and options. The Sales Workbench application is an internally developed Customer Relationship Management (CRM) system that includes a robust product configuration and order entry.

Chicago, US

GE Healthcare's acquisition of Instrumentarium, a Finnish Medical Company, necessitated integration of an hundreds of Information Management systems. I was responsible for the overall schedule, budget and employee satisfaction for items such as PC deployment, network upgrades, integration synergy realization and application roadmap creation.

Chicago, US

Virtual On-Line Center is a web-based application, which enables GEMS customer service representatives to dial-in from a remote location and repair imaging equipment at a distant hospital. I had worldwide responsibility for implementation, including program funding, scope management, program schedule and regulatory compliance.

Chicago, US

A high connectivity rate is essential in maintaining GEMS’ high level of customer service, enabling the customer service representatives to troubleshoot medical equipment from the customer service center. As a Six Sigma Blackbelt assigned to this project, I was required to improve modem connectivity by conducting a root cause analysis and increasing.

Boston, MA, US

In the year 2000, the Chief Information Officer of GE directed his Corporate Initiatives Group to investigate and implement projects to increase PC end users’ customer satisfaction. Support.Com provided PC end users an application, which automated the resolution of software issues, eliminating the need to contact the help desk. I was responsible for the.

Boston, MA, US

The GE Information Management Leadership Program (IMLP) is a two year program consisting of four six-month assignments through four different GE capital business units. I completed two rotations in the Chicago area for GE Auto Financial Services and GE Railcar. My third assignment was in Manchester, UK with GE Capital Fleet Services. Finally, I worked with.

Masters Of Business Administration, International Business

B.A., Communication