Ramir Franco Flores Email & Phone Number

• Managed daily ticket purchasing, inventory processing, and fulfillment for REPS & Co.• Ensured accurate ticket purchases, quality checked inventory, and delivered tickets to buyers' accounts.• Developed strong organizational skills and attention to detail in a fast-paced environment.

Naga, Bicol Region, Philippines

• Introduced applicants to company and explained driver-partner requirements.• Onboarded qualified applicants and provided daily support for driver-related queries.• Assisted in issue tracking and resolution for app and service-related issues.

Naga, Bicol Region, Philippines

• Managed collections for delinquent accounts, offering payment plans and resolving issues for Quantrics Enterprises Inc.• Negotiated with clients to secure payments and maintain positive relationships.• Achieved an increase in successful collections through effective communication and problem-solving skills.

Virginia, United States

• Generated leads through cold calling to schedule meetings for HomePro Advisors, contributing to business growth.• Utilized effective communication skills to secure appointments and drive client success.• Demonstrated strong organizational skills in managing schedules and prioritizing leads.

Naga, Bicol Region, Philippines

• Provided technical support for homephone, internet, tv, mobile devices, and home security for customers.• Conducted basic and advanced troubleshooting, utilizing first party software for internal diagnostics.• Scheduled technician visits for complex issues requiring on-site assistance.

Naga City

• Provided exceptional customer support for billing inquiries, plan changes, service relocations, temporary suspensions, and upselling new services.• Successfully introduced new customers to additional services offered by the client's business.

Quezon City, National Capital Region, Philippines

• Assisted customers with mobile prepaid plan top-ups and account management, facilitating smooth transitions to postpaid accounts.• Provided exceptional customer service to ensure customer satisfaction and retention.• Managed customer inquiries and issues promptly and efficiently to maintain a high level of service.• Collaborated with team members to optimize processes and improve customer experience.

Pili, Bicol Region, Philippines

• Assisted customers with software and hardware issues, troubleshooting and diagnosing problems efficiently.• Managed replacement requests and introduced customers to new services, enhancing client satisfaction.• Developed strong communication and problem-solving skills in a fast-paced customer service environment.