As Release Manager I am responsible for the coordination of all Change Requests and the coordination of the Releases of new software versions of Liberty Global TV solution for European markets. That includes the pre CAB checking if all request for change follow the standard procedures of Liberty Global are set to be followed. Also the management of all story points related with new software versions are ready to be released in the respective markets. In this role I work with BMC Remedy, for ticketing; Jira for the management of story points in the development of new software versions; and the major Microsoft Office tools for Change and Release Management.

In Celfocus I was part of the Vodafone TV Program. I was responsible for the implementation from scratch of the Release Management’s process, since all the assessments, to the creation of the procedures, implementation of the framework, as well as a Dependency Matrix which was of a major importance to all Program. In parallel I was the Change Manager of the Program. I had a team of DevOps reporting to me with whom we analysed, all the Request for Changes (RFC) submitted from Celfocus Teams to be submitted previously to Vodafone’s CAB. I was the first line of approval of the Change Management process. On the daily basis I worked with tools as Jira, Confluence, and in-house Release Management Frameworks and all Microsoft Office tools.

As SM, I managed the teams of delivery of all telecommunications and IT services to high level customers meeting the mutually agreed Statement of Work scope, I led and directed the diverse delivery teams directed to each customer to ensure the contracted services were delivered and provided as per agreements. I was the first point of contact between the end customer and the company representing the managed services. I was also responsible for the management of Incidents contacting with the customers giving all feedbacks needed and keeping the customer up to date.

Managed the teams of delivery of Disaster Recovery services to high level customers in the markets SPGI (Spain, Portugal, Greece and Israel) and UKI (The United Kingdom and Ireland) meeting the mutually agreed Statement of Work scope, I led and directed the diverse delivery teams directed to each customer to ensure the contracted services were delivered and provided as per agreements. The teams are composed from 7 to 15 members depending on the portfolio of services delivered. Some members were recruited by myself so I had the right person in the right place, mentoring and coaching them on daily basis. My daily tasks also included since the pre-sales to migration, DR Tests and BAU. Also included negotiation of the service level agreements, contract management, presentation of portfolio of services from IBM, participate in the process of creation of the tailor made solutions, reporting, service reviews on site and a daily basis communication with the customers. The teams directed to each customer reported to me if the services were working as per design, if there were any issues, or if everything was compliant by the international standards including in terms of GDPR. Due to my efforts, I managed to save 2 accounts in very delicate situation due to solutioning mistakes, driving to successful DR Tests and proving to the customer the safety in case of disaster. In one of the cases I was awarded with the presence on the Hall of Fame of the company for the Q2 of 2019.Due to the structural model of the company I worked for, based on ITIL Service Management, I participated in Incident and Problem Management and had very active role on Change Management, leading, coordination and approving changes, and chairing the weekly CAB meetings. On daily basis I dealt with tools as ISM Maximo for ticketing, IBM Notes and its respective databases, Slack as communication channel, Webex for video conferencing and Trello as Agile Kanban tool to a better work organisation.

- Coordinate the protection and the adding of disks and servers to the VSR (Virtual Server Recover) Portal, in order to provide the best service to our clients in the IMT UKI.

• Create reports concerning the usage made of the mobile phones and UMTS cards.• Support of IBM employees in the area of mobility and fixed telephony• Monitor and update Blue pages data base• Periodical checks of coherency and discrepancies between supplier and Spanish database• Respond the great variety of the end-users Q&A (phone or email)• Monitor Portuguese and Spanish ID mailbox• Daily monitor of GVI (Global voice infrastructure) tracking tool• Fix lines monthly report, regarding the Adds and Removes of fix lines• AT&T monthly report, removes and peaks of audio conferencing• Check the Multi SIM users, check whether they are valid or not• Troubleshooting system and network problems and solving hardware or software faults• Meet all monthly reports deadlines

- Ensure line coverage within the defined operating hours- Answer to all phone calls and emails within agreed timeline- Search and interpretate the status of the invoices on system SAP- Provide a timely solution as defined in SOW- Track all received queries in the CRM tool- Ensure the best Total Customer Experience (TCE)

 Customer service by email and telephone. Translation of products and all webpage Direct contact with the courier company Registering and following up on complaints to courier companies;  Following up on sales or pallet returns from courier companies;  Verifying FV for the shipping deliveries - in case of correction following up incompatibility; Prepare reports to send the pallet Management of social media

 Personal Trainer specialist in:- Weight loss- Hypertrophy- Rehabilitation- Posture correction- Body Building Responsible for sale training packages and products sponsored by the Health Club, like food supplements, fitness clothes and shoes. Customers care during their activities in the Health Club to provide a service of excellence Team Leader of Personal Trainers (Plenaphorma)

 Responsible for the Physical Education of children of the 9th grade (14 to 16 years old) Planning and management of the classes. Direct supervision of all exercises of the children and their behavior. Responsible to evaluate, found and justify clearly the intervention unambiguously.