Rodrigo M.

Rodrigo M. Email and Phone Number

Group Technical Lead @ ADP
roseland, new jersey, united states
Rodrigo M.'s Location
Thorold, Ontario, Canada, Canada
About Rodrigo M.

An experienced professional passionate about leadership and client success. With over 19 years of experience across various industries and a proven ability to build high-performing teams, I excel at driving results and achieving organizational success, aiming for efficacy in using resources, developing talent, and contributing to business growth.I focus on building strong relationships with external and internal clients. I believe in empowering people to use their strengths, encouraging teamwork, and providing continuous learning and growth opportunities. By fostering a culture of innovation and adaptability, I inspire teams to exceed their potential and deliver outstanding results.Throughout my career, I have led many projects that have significantly impacted productivity and client satisfaction. These achievements show my ability to plan, execute, and motivate teams to perform in challenging situations.My essential skills include:- Build Strong Relationships- Team Development & Mentoring- Project Management & Execution- Process Improvement- Performance Evaluation & Goal Setting- Budget ManagementI pursue excellence, continuously improve, and positively impact the professional lives of my team members. I create environments where creativity flourishes, ideas are valued, and individuals are motivated to succeed.I am always open to networking and discussing management, leadership, and business growth opportunities. If you’re interested in exploring collaboration, feel free to reach out. Let’s connect and achieve great things together!#Management #Leadership #TeamBuilding #BusinessGrowth #ProfessionalDevelopment

Rodrigo M.'s Current Company Details
ADP

Adp

View
Group Technical Lead
roseland, new jersey, united states
Website:
adp.com
Employees:
67351
Rodrigo M. Work Experience Details
  • Adp
    Group Technical Lead
    Adp Jul 2023 - Present
    Halifax, Nova Scotia, Canada
    • Tracking time and attendance.• Managing absences.• Analyzing data.• Supporting compliance.
  • Adp
    Customer Service Team Lead
    Adp Jan 2023 - Jul 2023
    Halifax, Nova Scotia, Canada
    • Tracking time and attendance.• Managing absences.• Analyzing data.• Supporting compliance.
  • Ttec
    Service Delivery Team Lead
    Ttec Nov 2021 - Feb 2023
    Canada
    • Booking.com campaign.• Weekly coaching staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities• Creating an inspiring team environment with an open communication culture• Payroll approvals and corrections• Weekly reviews of performance• Setting clear team goals• Delegating tasks and setting deadlines for the team
  • Ttec
    Bilingual Inbound Customer Service Representative
    Ttec Jul 2021 - Nov 2021
    Canada
    • Booking.com campaign• Answer incoming communications from customers via phone, email, and chat• Conduct research to provide answers for customers to resolve their issues• Build sustainable relationships of trust through open and interactive communication
  • Superior Tribunal De Justiça
    Court Clerk
    Superior Tribunal De Justiça Jul 2004 - Apr 2016
    Brasília, Federal District, Brazil
    • Managed a team in charge of analyzing the appeals directed to the Court andsorting them out by themes to provide a faster judgment. As a result, the resolution timewas reduced by 42%.• Co-project manager of an automated system that catalogues the appeals according to their request to track the repetitive cases. The system improved the judgement rate and helped local courts follow theprecedents. New appeals were reduced by 34%, and the judgment rate improved by 72%.• Member of a task force that, in one year, reduced by 90% the cases assigned to a temporary judge(more than 20.000 cases were sentenced).• Leader of a team specialized in taxes cases. • Writing sentence drafts, conducting case research, and supervising the work of the other team members.
  • Private Law Office
    Lawyer
    Private Law Office Aug 2001 - Jul 2004
    Brasília, Federal District, Brazil
    Attorney specialized in tax, labour, and injury law

Frequently Asked Questions about Rodrigo M.

What company does Rodrigo M. work for?

Rodrigo M. works for Adp

What is Rodrigo M.'s role at the current company?

Rodrigo M.'s current role is Group Technical Lead.

What schools did Rodrigo M. attend?

Rodrigo M. attended Memorial University Of Newfoundland, Memorial University Of Newfoundland, Uniceub - Centro Universitário De Brasília.

Who are Rodrigo M.'s colleagues?

Rodrigo M.'s colleagues are Cass H., Seth Shiley, Mba, Karl Kutscera, Melissa Lanham, Fatima Mardi, Claribel Ramirez, Allie Ryan.

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