Communicating with clients and supporting their success in the areas of data-driven operational efficiency, decision-support and new performance capabilities maximize my skills in needs assessment, customer service, and training material development.

As a native English speaker, I facilitated the implementation of a proprietary multimedia method for adult and corporate clients to acquire English as a Foreign Language (EFL). Students develop listening, reading, speaking and writing functions. Material development and lesson planning are designed to spur conversation and stimulate critical thinking. Biweekly evaluations represent quality assurance of progress, while personalized advising assures brand loyalty from skeptical students who initially resist this self-driven technology-aided system.As Service Manager, I was responsible for ensuring students' educational success and satisfaction. Quality assurance was maintained through teaching and direct relations with existing and prospective students; monitoring and reporting student data trends; and effective scheduling of lessons (from evaluations to enrichment and social activities). HR tasks included recruitment of faculty and receptionists, periodic professional development of (foreign and domestic) teachers via workshops, observation, evaluation and rewards.

Contributed to nearly $26.5 million of economic impact from meetings / convention sales to-date. Researched prospective individuals and organizations who coordinate conferences, conventions and trade shows. Identified potential 'good fit' factors and local connections for Convention Sales Managers. Monitored product developments in Sacramento and competing meetings destinations. Observed social, economic, and political trends that might affect forces in the industry and the firm's strategy. Managed inbound marketing, social media marketing channels. Curated content and create response-oriented copy (SEO copywriting). Analyzed web analytics. Managed the pocket PC mobile survey project. Advocated for agricultural tourism / agritourism development. Worked closely with Partner Marketing and Travel Media directors. Promoted professional relationships with hoteliers, SCVB partners, and the overall community. Assisted with special projects and community events.

Del Oro Divisional HQTracked direct mail fundraising efforts to promote social services provided by international non-profit organization. Designed & proofread collateral and other materials as requested. Managed donor files and gift history via customized database. Promoted professional relationships with vendors. Adminstrative tasks include donor correspondence, contacting vendors and fielding donor telephone calls. Trained & supervised volunteers.

Helped recruit and orient volunteers for fundraising events (on-site at STAGE = Southland Theatre Artists Goodwill Event, and stuffing swag bags for the Annual Oscar Party). Assisted with silent auction and sold raffle tickets at STAGE. Researched local, state and national HIV/AIDS agencies for annual reference resource. Developed collateral for Necessities Of Life Program food drive campaign. Collated gifts in appreciation of donors’ generosity. Promoted good relations among APLA, its volunteers and its clients. Maintained databases of volunteers and community support agencies.

Researched and identified leads to potential visual effects projects from various sources. Contacted and helped build rapport with television and film production companies. Article clippings from industry trade publications such as Hollywood Reporter. Prospected In Hollywood entertainment business intelligence database. Maintained FileMaker Pro database of production companies and monitored their current projects. Previewed marketing demo tapes before distributing to prospective clients. Performed light courier errands and replenished office supplies as needed. Learned about post-production and visual effects for TV (Smallville), movies (Sweet Home Alabama), commercials and videos.

Managed, implemented and tracked marketing efforts via radio, print, direct mail, banner media. Promoted wireless communications client during expansion of T-Mobile USA via subdealers. Experienced budgeting, tracking, and scheduling of media buys. Contributor to weekly creative development / brainstorming meetings. Copy-edited all projects and assisted with special projects as requested. Designed company website. Collated marketing kits for potential new clients. Promoted professional and courteous agency-client relationships. Administrative tasks including light bookkeeping and liaise with freelance graphic designers.

Conducted market research to increase product/band's exposure to target market segment. Recommended web content for product's web site. Learned overall process of marketing and promotion to develop new and established artists. Article clippings. Maintained proposals for music video projects. Performed traditional administrative duties. Light courier services and special projects as requested.