✔ Log all incoming residential sales leads o Make a good first impression to the customers o Gather all relevant information and qualify the leads o Answer all questions, technical and otherwise o Explain the Puget Sound Solar sales process and set expectations o Enter leads into company database with close attention to detail and accuracy✔ Prepare Preliminary Proposals o Create models and design solar arrays in Aurora software o Prepare quotes in proprietary spreadsheet o Generate proposals that are presented to customers✔ Conduct Post Installation Reviews o Follow up with customers after installations to review our process o Follow up with any loose ends o Request reviews on social media✔ Sales o Complete full sales cycle for select customers

Ushers are located inside CenturyLink Field's seating bowl to help guests find their seats, answer questions, and address fans who are in violation of stadium policies to ensure a positive experience for all guests.CenturyLink Field is where the Seattle Seahawks football and Seattle Sounders soccer teams play, and where the Rolling Stones played in August 2019.

Worked on a team to implement a Knowledge Management System at PATH. Created training materials on how to use BOX and SharePoint. Documented the PATH processes and procedures put in place for storing and archiving project documents.

At TEKsystems I have: ✔ Created and constantly improved 7 courses designed for contract Project Managers at T-Mobile’s EIT Center of Excellence, staffed by TEKsystems.✔ Presented each class to up to 50 students, receiving enthusiastic feedback for presenting complex materials in an easy to follow format.✔ Classes were adopted by T-Mobile to train all EIT Center of Excellence Project Managers. ✔ Managed logistics of class delivery in multiple locations.✔ Maintained team SharePoint.✔ Mentored replacement Trainer.

I managed the process of creating and updating training courses for Landmark Learning ($18M revenue in 2014). Courses were designed to teach customers how to use Landmark software applications, and were both instructor led and web based. Some of my accomplishments at Landmark included:✔ Creating a system to update out of date training materials. Initially, 7 classes were updated as a pilot project, with a payout of 6 months. This process was was subsequently used dozens of times to keep training classes in sync with the most current software releases.✔ Managing a project that involved leading an international team of 28 people, updating training materials for 10 instructor-led courses. The deadlines for this project were short, requiring meticulous preparation, coordination, communication, and tracking. The courses were done to a high level of quality and successfully published in coordination with a software release. ✔ Leading the project to create Landmark’s first web based training class. This was a high-profile project, and the resulting class enabled students to have a basic knowledge of the application before attending instructor led training. The WBT won an award of excellence from the Society of Technical Communications.✔ Managing teams that developed three new advanced training courses, each one of strategic importance. These classes were designed to teach students best practices for completing integrated workflows between geophysicists and geologists. ✔ Facilitating ‘Follow the Expert’ (FTE), live, global, web-based technical programs for internal staff on focused, application workflows.✔ Leading a project that successfully piloted the hosting of Landmark Graphics software and class data sets through a third party, allowing customer students to run the software virtually. This allowed for online classes and reduced classroom setup effort.✔ Member of team that selected, implemented, and administered the Expertus Learning Management System.

1986 to 1995, 876th Engineer Battalion (Heavy), Johnstown, PA1995 to 1998, 244th Engineer Battalion (Heavy), Denver, CO2000 to 2008, 3-361st Training Support Battalion, 91st Division, Denver, COI was mobilized from early 2003 to early 2005 with the 3-361st Training Support Battalion (Army Reserves). During that time, I:✔ Coordinated, trained, and supported 100 or more civilians per day, from a pool of over 300 total. These people acted as 'Iraqi villagers' in a mock village at Fort Bliss in El Paso, TX. The village was used with training soldiers in preparation for deployment to Iraq.✔ Worked as an advisor and mentor to the company commanders and senior noncommissioned officers of deploying units as their units were being mobilized.✔ Led a team of 17 senior noncommissioned officers with responsibility for training two units each of 150 soldiers.✔ Researched and prepared a class on urban warfare and delivered it to over 1,000 leaders as they were mobilized through Fort Carson, CO to Iraq and Afghanistan.✔ Received several awards for exceptional performance. With the Army Reserves 244th Engineer Battalion (Heavy), I was the Battalion logistics officer where I: ✔ Led a team of 13 (3 full time) who were responsible for the requisition, maintenance, and inventory of $25 million of equipment and weapons. ✔ Coordinated housing, meals, and transportation for 685 soldiers, as well as organizing railroad transportation for over 75 pieces of construction equipment.While with the 876th Engineer Battalion (Heavy), of the Pennsylvania National Guard, I:✔ Was a Platoon Leader for a 30-man platoon. ✔ Led several memorable missions where my platoon built bridges, installed large culverts, demolished a dilapidated railroad bridge, and removed a series of large electrical wire transmission towers. ✔ Attended the Engineer Officer Basic Leadership Course at Fort Leonard Wood, MO.✔ Attended Officer Candidate School at Fort Indian Town Gap, PA.

I started as a Senior Support Analyst for petroleum engineering software applications, and was promoted to Team Lead and then Support Manager. This was a very fun job as the company was growing quickly and expanding internationally. GeoGraphix was the first and, at the time, largest desktop software provider in the oil and gas industry. During my time at GeoGraphix, I:✔ Grew the Support team from 12 people to 31 people over three years. These professionals were located in six offices and eight countries. ✔ Recruited, interviewed, and hired employees. Managed overall department performance. Maintained excellent communication within department. Ensured proper staffing levels. Assisted employees with professional development. Acted as a liaison with other departments. ✔ Managed the change processes of integrating GeoGraphix Support into the Landmark Support team, as well as a significant office relocation. ✔ Supervised technical staff. Ensured policies and procedures were followed. Scheduled staff. Led and managed team. Advocated for customers. ✔ Maintained KPIs trough times of both growth and budget cuts.✔ Led the effort and process to implement software and procedures that allowed support agents to access the customers’ computer screens and to remotely drive their systems. We were early adopters of this new technology and had great luck with it. Customers’ satisfaction with the new tool was 98%, and it made our agents much more efficient as well.✔ Performed all Services roles for a new product suite of engineering applications: Support, Training, and Consulting. Also software testing and QA.

At the Eastern Group, I was a staff petroleum engineer for an entrepreneurial company engaged in the exploration, development, production, and marketing of natural gas in the Appalachian Basin. Some highlights of my time as a petroleum engineer include:✔ Working with geologists and land men to select drilling locations for a 50 well, $8.75 million program, with a 92% success rate. This took both technical training and negotiation skills. ✔ Being a member of an acquisition team that conducted due diligence and acquired assets, doubling the company’s reserves in a single year. ✔ Conducting field studies to optimize well production. Results included an increase of 80% of initial production rates and greatly reducing payout times.