Directed operations and led a team of IT Engineers, providing advanced solutions in IT domains such as Data Center & Storage, Networking, Virtualization, Collaboration, Cloud, Desktop Systems Management & Optimization, and Security.• Spearheaded multi-million-dollar technology projects.• Provided strategic, effective leadership to a dedicated Professional Services team responsible for supporting over 30 million in annual production. • Fostered client relationships, significantly enhancing client satisfaction and retention rates.• Empowered Services team, enhancing service quality through motivation and professional guidance.• Established and maintained Technology Training Plan, aligning team’s technical acumen with client’s needs and current technology trends.• Introduced standard procedures, boosting team productivity and efficiency.• Collaborated with sales teams to effectively manage service pipelines while consistently achieving revenue targets and engagement goals.• Worked with Project Managers to assign resources effectively based on client goals, technical complexity, required skill sets, and resource availability.• Managed team budget and earned revenue goals. • Maintained full responsibility for the Project Management business unit.

• Managed and Developed team of Project Management professionals.• Successfully executed process improvement initiatives, including redefining standard procedures for Project Definition, Scoping, Estimating and Project Management.• Ensured proper scoping of projects through active communication with PSO Engineering team, setting expectations on delivery of client projects.• Regularly published project health status reports to senior leadership teams, highlighting upcoming projects, initiatives and current roadblocks requiring attention.• Assumed responsibility of the Program Manager role for Data Center Infrastructure readiness/upgrade project for deployment of EPIC medical records system for Hartford Healthcare, a leading Connecticut based healthcare provider. Effectively managed multiple work-streams spanning multiple IT disciplines across various client technology teams and third-party vendors, achieving client’s goals for Data Center readiness.

Provided expert consulting and guidance to senior management on Professional Services, Program/Project Management, and software product development. Led on-site deployment teams for key client projects, ensuring successful application deployment and client support.• Oversaw multi-million-dollar Global Enterprise Software Development and Product Implementation from planning, discovery, design, integration, validation, product release and go-to-market.• Managed project timelines, budgets, staffing, change management and governance with cross-functional US and multi-shore Development teams. • Collaborated with Executive Management, Cross-Functional Business Unit Managers, Technical Professionals and Third-party vendors. • Delivered status updates to senior level management client stakeholders, project steering committees.• Enhanced and standardized operating procedures, status reporting and controls for product implementation projects.• Effectively navigated complex project timelines, budgets and staffing changes while adhering to governance standards.• Spearheaded process improvement initiatives within application development.• Directed staff in direct and matrix organizational structures.• Managed key customer projects with high-profile clients including Archer Daniels Midland, Cargill Inc., Suncor Energy, Bruce Power, Seaboard Corporation, Integrys Energy, Hess Energy.

• Directed core business units for leading supplier of Commodities Trading software and services. • Managed all aspects of custom Product Application Development, Client Delivery Services, and Technical Support.• Managed and developed direct staff. • Established and achieved departmental goals in support of strategic corporate objectives