Robert Reynolds Email & Phone Number

Portland, Oregon Area

Contributed to strategic goals and planning of department while leading a team of seven CX representatives. Led team meetings and 1:1s focused on learning and development of new tools, skills, and ideas for individuals and an entire department. Set and tracked bi-monthly SLA goals for department and was a member of the team's Culture Committee, focusing on highlighting and rewarding high performances on both individual and team levels through gifting and event planning. Handled customer escalations when needed and shared strategies with representatives for dealing with difficult circumstances.

Portland, Oregon Area

Acted as lead and mentor to a group of five front-line CX team members by hosting weekly QA meetings surrounding customer interactions as well as being an in-shift advisor to a network of 50+ contracted remote CXers. Participated in special project task forces, including a project in collaboration with Uber. Responsible for written and visual content production and management of multiple social platforms. Worked with Growth team to build social strategies to promote updates, new releases, and features within app. Perform weekly analysis of content to identify successful campaigns and strategies. Worked part-time remote/part-time from local office.

New York, Ny

Managed domestic and international media requests and sample trafficking of luxury apparel, including Marni, Vionnet, John Galliano, and Daniele Michetti brands. Aided on event logistics planning for above clients, as well as the New York Times, H&M, IWC, Tribeca Film Festival, and Diesel Black Gold. Strategized media plans to pitch feature stories and editorial placements in online and print media and created client monthly reports detailing all media strategy efforts and placements domestically. Coordinated with our six global offices to promote an international breadth of editorial content.

Bachelor Of Science - Bs, Design And Merchandising

Certificate, Instructional Design