Follow up on sales leads and introduce new customers to CSM products.Manage the overall customer relationship.Negotiate and implement pricing for customer projectsResolve product or service problems.Prepares Sales Reports by collecting and analyzing customer informationTravel to client locations and present to management.Negotiate and implement pricing for customer projects and generate quotes for projects.Relay ideas for new or modified products to management for consideration by the development team.Products include test cell,vehicle and bench data acquisition (standard, high speed and high voltage).

Quote and sell support contracts, VISION software, hardware and engineering services. Work directly with major automotive manufacturers and Tier 1 suppliers.Responsible for powertrain, hybrid, recreational and foreign accounts. Developed an expansive customer contact list including upper management and purchasing.Daily interaction with key groups instrumentation, technicians, engineers, management and buyers. Interface with suppliers Bosch, Continental, Denso, Hitachi and Omron.Build relationships and develop sales with new and existing accounts. Comfortable communicating at management level and at user level.Create sales quotes and proposals. Process orders, manage accounts and resolve customer issues. Support customers with pre- and post-sales information and assistance. Provide feedback to the technical teams for enhancement and new product development. Assist with general user support, present technical demonstrations and deliver training. Experience using (CRM) Customer Relationship Management tools. Familiar with Ford (Covisint\GPIRS), Chrysler (eSupplierConnect), Honda (Honda Supplier Portal).MS Word, Power Point and Excel experience.

Integrate and support Puma software and hardware at GM One Lab.Create and update (GUI) graphical user interface.Deploy and maintain facility management system designed to increase efficiency.Modify test cell\facility script state machines to improve testing up time.Perform dynamometer engine control software verification.Write and update technical application documents.Install and validate software patches and hot fixes.Develop and present high level and user level training material.Support General Motors management and instrumentation team.

Diagnose and resolve dynamometer control issues.Create and troubleshoot automated testing schedules.Implement and perform quality checks on updated versions of software.Assist with the enhancement and sales of software products.Work on site to ensure positive customer relations.

Provide technical support and training to the customer.Install and perform maintenance to test cell devices on both hardware and software.Setup and maintain projects, including the collection and processing of data.Plan, write, execute and trouble shoot automated testing schedules.Work in a positive, proactive manor to minimize customer concerns.

Perform various types of testing; including mapping, calibrating, durability and component.Ensure proper operation of the engine and verify the resulting data.Install engine and components including transducers, thermal couples, harness, fuel, exhaust, intake air and external measuring equipment.Operate AVL PUMA equipment.

Design test plans, maintain computer records and update the customer.Setup and calibration of prototype engines for major automotive companies.Construct engine harness for aftermarket calibration systems

Installation, instrumentation and testing of various engines.Perform calibration, emission, durability and friction testing.Train new employees in all aspects in testing

Perform vehicle maintenance and repairs as state of Michigan licensed mechanic.