Ryan France Email & Phone Number

Houston, Texas, United States

Effectively direct and oversee the assigned business area, product suite, projects, clients, and direct reports to meet corporate goals using the people, tools, and processes provided by the company.• Regularly meet with clients to foster and maintain strong customer relationships, gather feedback, and look for new business opportunities.• Oversee your assigned business area’s overall performance.• Participate in the sales process including customer needs assessments, proposal development, presentations, and contract closing.• Achieve performance targets (e.g. revenues, profitability, customer satisfaction, etc.).• Participate in corporate planning discussions.• Provide positive effective leadership in managing Pandell's people: performance, morale, career/skills development.• Oversee and mentor your team of leads/managers to help support their teams and complete projects on time.• Manage employee compliance with corporate processes and usage of corporate systems.• Perform reviews and provide feedback for direct reports.

Houston, Texas, United States

Effectively manage the assigned business area, product suite, projects, clients, and direct reports to meet corporate goals using the people, tools and processes provided by the company.• Regularly meet with clients to foster and maintain strong customer relationships, gather feedback, and look for new business opportunities.• Participate in the sales process including customer needs assessments, proposal development, presentations, and contract closing.• Achieve performance targets (e.g. revenues, profitability, customer satisfaction, etc.).• Provide positive effective leadership in managing Pandell's people: performance, morale, career/skills development.• Participate in corporate planning discussions.• Raise important issues in a timely manner to senior management.• Manage employee compliance with corporate processes and usage of corporate systems.• Perform reviews and provide feedback for direct reports.

Houston, Texas, United States

Effectively manage the assigned business area, product suite, projects, clients, and direct reports to meet corporate goals using the people, tools and processes provided by the company.• Regularly meet with clients to foster and maintain strong customer relationships, gather feedback, and look for new business opportunities.• Participate in the sales process including customer needs assessments, proposal development, presentations, and contract closing.• Achieve performance targets (e.g. revenues, profitability, customer satisfaction, etc.).• Provide positive effective leadership in managing Pandell's people: performance, morale, career/skills development.• Participate in corporate planning discussions.• Raise important issues in a timely manner to senior management.• Manage employee compliance with corporate processes and usage of corporate systems.• Perform reviews and provide feedback for direct reports.

Houston, Texas Area

Coordinate a consistent product-centric development process that connects Pandell’s businessstrategy and customer product needs with development plans, team resourcing, and cross-productarchitecture using the tools and processes provided by the company.• Manage a set of assigned products and solutions helping set priorities, address problems, and make choices across product teams.• Coordinate product roadmaps.• Lead and manage product teams to ensure consistent application of functionality, technology, user interfaces, and standard approach to development life cycles.• Organize and foster cross-product integration.• Participate in the sales process including customer need assessments, proposal development, presentations, and contract closing.

Houston, Texas Area

(Formally LandWorks)Organize and manage assigned projects, products, solutions, implementations, or operational serviceseffectively delivering them on-time, on-budget with high customer satisfaction using the people, tools,and processes provided by the company.• Work with clients to review, analyze, and define requirements.• Participate in the sales process including customer need assessments, proposal development,presentations, and contract closing.• Participate in organizing project and development activities for assigned projects.• Develop and monitor budgets and schedules, attend meetings, prepare status reports, managechange orders, and resolve project issues.• Analyze and resolve internal/external customer technical requests (business or IT related, includingsoftware implementations and application of software upgrades).• Additional responsibilities include project management, Implementation, quality assurance, customer support and various management responsibilities.

Houston, Texas Area

(Formally LandWorks)Manage all aspects of project implementations, from kick-off to go-live including multiple industries such as Electric, Oil & Gas, Pipeline, Wind, and Utilities while ensuring all timelines are met and projects are kept on-budget. Duties included managing the teams responsible for implementations, managing changes to project scope, defining and updating processes, coordinating project meetings and communication between internal and external teams. Other duties include process improvement, hands-on work involving T-SQL, data conversions, assisting with implementations.

Houston, Texas Area

Support technical infrastructure and manage all client data integrations. Manage the team responsible for server maintenance of hosted applications, technical support tickets, SSRS report creation, client data imports, client web services integration, and XML file management. Other duties include overseeing QA compliance, SOC 2 compliance, and user acceptance testing.• Decreased data import timelines by 25% and increased quality by 50% by implementing a new development process.

Houston, Tx

Led the coordination for development and maintenance of all applications ensuring all timelines are met and projects are kept on-budget. Direct multiple teams of web developers and mobile app developers enhancing our highly configurable application; document the technical scope, requirements and architecture for new development to reduce new client project setup and enhance existing functionality; oversee status reports to senior management; contribute to the development of vision and roadmap for advancing the applications; ensures quality and integrity of all applications; and manage related development projects.• Decreased support ticket backlog by over 50% by streamlining support process and creating a new triage methodology.• Reduced development time by over 25% by optimizing development processes including creating a more detailed requirements template and introducing an agile-like process.• Increased overall quality by focusing on the creation of more detailed test scripts/scenarios, hiring additional QA personal, and implementing the creation of automated testing.• Enhanced uptime and reliability by implementing a disaster recovery plan to failover from one data center to another with minimal loss of data.

Sugar Land, Tx

Hands-on leader responsible for managing software design, development, and support of applications while ensuring high level of quality for the development and support phases. Regarded as recognized Subject Matter Expert on all aspects of data integrations. Ensured attainment of project timelines while improving processes and leading departmental budget planning, system change approvals, project checkpoint approvals, and client meetings.• Boosted performance and reduced deployment process by migrating new development from DTS to SSIS within 4 months.• Streamlined development time by over 30% by creating reusable functionality, templates and streamlined processes.• Maintained an error rate of less than 1% by focusing on quality and ensuring well-written designs.• Increased profitability through the creation of an offshore team.

Direct Software Development operations for multiple proprietary applications while assuring procedural compliance and delivery at a high level of quality. Increased observance with project timelines and deliverables, established a process improvement and quality mindset, and hire, mentor, coach, and performance manage a team that includes managers, programmers, quality assurance analysts, support specialists. Contribute to department development including business development initiatives as well as department budget.• Repaired a critical client relationship by ensuring previously implementation issues were corrected, timelines were met, and new processes were introduced and followed to ensure the highest level of quality in our deliverables.• Increased quality by over 50% through the creation of quality assurance positions, processes, and the reduction of application defects in our products.• Significantly raised development efficiency by introducing an Agile Software Development Lifecycle.

Assisted in the management and delivery of technology projects related to the support of the newspaper. Interfaced with business stakeholders in order to gather requirements for implementation by a team of 6 programmers.• Increased project implementation effectiveness by implementing a new Software Development Lifecycle for use by the development team.

Directed New Technology operations while assuring procedural compliance and application authoring at a high level of quality from requirements-gathering to go-live, including support. Recognized Subject Matter Expert on all aspects of technology. Drove adherence with project timelines, introduced a process improvement approach, and hired, trained, coached, and managed up to 25 staff, including managers, business analysts, technical analysts, programmers, testers, project managers, database administrators, and system administrators. Administered a departmental budget of close to $4 million. Assisted to division strategic planning as a member of the Senior Management Team.• Lowered headcount, increased quality, and saved over $2 million in 1 year by implementing an internal team to drive the automation and enhancement of company processes.• Streamlined project implementation time 70% by building a new Configurable Interactive Voice and Web Responsible system from concept to implementation, including implementation of new hardware environment and databases for development, validation, and production. Also designed and executed multiple procedural improvements, including the creation of myriad Software Development Lifecycles from the ground up.• Fortified profitability by leading a team of 8 through major website redesign. Contributed to business development success by interfacing with cross-functional leaders and teaming on client/regulatory audits.

Managed application development as well as maintenance/support of hardware, servers, and applications while ensuring high level of quality for the development and support phases. Regarded as recognized Subject Matter Expert on all aspects of technology. Ensured attainment of project timelines while improving processes and leading departmental budget planning, system change approvals, project checkpoint approvals, and 24/7 support. Collaborated on business development initiatives, including client audits, proposals, and bid defenses. Administered a departmental budget of close to $5 million.• Strengthened development/maintenance efficiency by expanding the department from 8 to 50+ staff in a 2.5-year period. Trained, mentored, and performance managed technical analysts, programmers, database administrators, system administrators, managers, and support staff.• Boosted support capacity and division quality/efficiency by establishing a foundation to employee off-shore staff for support purposes. Contributed to growth of off-shore team from 3 to 50+ in 3.5 years.• Increased compliance with quality and procedure guidelines by upgrading 80% of server hardware within 1 year, including a database upgrade from SQL Server 2000 to 2005. Designed and implemented a disaster recovery process for critical production servers.

Led web development operations of up to 6 staff including in-house employees/contractors as well as outside consultants while ensuring adherence with development best practices and application authoring of the highest quality from requirements gathering to go-live, including support. Developed requirements/design documents, project schedules, project documentation, and departmental budgets and oversaw staff hiring/training, systems training, including 24/7 maintenance/support of hardware, servers and applications. Teamed on the design of an integration plan for other systems. Hired as Senior Systems Architect and promoted to Development Manager within 9 months.• Boosted operational efficiency by leading a series of critical development projects:• Integration of IT applications from Bright Now Dental and Castle Dental due to their corporate merger.• Roll-out of initial phase of a new dental practice management system for use by 70+ dental offices. • Upgrade of SQL Server 7 to 2000.• Redesign of external website.• Executed custom-designed report/web applications for internal/external websites.• Assured staff compliance as HIPAA Compliance Officer, Internal HIPPAA Compliance Officer, and trainer for all 70+ offices.

Designed and developed web applications, administrated server environments.• Set-up and maintained development/testing server environment for Sun Solaris 8/AIX/Windows 2000 servers, including set-up of Oracle/SQL Server databases. Rose to the challenge of independent learning upon invitation to this assignment.

Designed and developed web applications and ensured the highest level of quality. Administered applications and servers. • Increased market reach by designing and developing web applications for corporate intranet and external web site.• Ensured Y2K compliance by overseeing the review and update of all web applications.

Designed and developed various applications and functional tests for the AIX platform.