Ryan France Email & Phone Number

Houston, Texas, United States

• Effectively direct and oversee the assigned business area, product suite, projects, clients, and direct reports to meet corporate goals using the people, tools, and processes provided by the company.
• Regularly meet with clients to foster and maintain strong customer relationships, gather feedback, and look for new business opportunities.
• Oversee your assigned business area’s overall performance.
• Participate in the sales process including customer needs assessments, proposal development, presentations, and contract closing.
• Achieve performance targets (e.g. revenues, profitability, customer satisfaction, etc.).
• Participate in corporate planning discussions.

Houston, Texas, United States

• Effectively manage the assigned business area, product suite, projects, clients, and direct reports to meet corporate goals using the people, tools and processes provided by the company.
• Regularly meet with clients to foster and maintain strong customer relationships, gather feedback, and look for new business opportunities.
• Participate in the sales process including customer needs assessments, proposal development, presentations, and contract closing.
• Achieve performance targets (e.g. revenues, profitability, customer satisfaction, etc.).
• Provide positive effective leadership in managing Pandell's people: performance, morale, career/skills development.
• Participate in corporate planning discussions.

Houston, Texas, United States

• Effectively manage the assigned business area, product suite, projects, clients, and direct reports to meet corporate goals using the people, tools and processes provided by the company.
• Regularly meet with clients to foster and maintain strong customer relationships, gather feedback, and look for new business opportunities.
• Participate in the sales process including customer needs assessments, proposal development, presentations, and contract closing.
• Achieve performance targets (e.g. revenues, profitability, customer satisfaction, etc.).
• Provide positive effective leadership in managing Pandell's people: performance, morale, career/skills development.
• Participate in corporate planning discussions.

Houston, Texas Area

• Coordinate a consistent product-centric development process that connects Pandell’s businessstrategy and customer product needs with development plans, team resourcing, and cross-productarchitecture using the tools and.
• Manage a set of assigned products and solutions helping set priorities, address problems, and make choices across product teams.
• Coordinate product roadmaps.
• Lead and manage product teams to ensure consistent application of functionality, technology, user interfaces, and standard approach to development life cycles.
• Organize and foster cross-product integration.
• Participate in the sales process including customer need assessments, proposal development, presentations, and contract closing.

Houston, Texas Area

• (Formally LandWorks)Organize and manage assigned projects, products, solutions, implementations, or operational serviceseffectively delivering them on-time, on-budget with high customer satisfaction using the people.
• Work with clients to review, analyze, and define requirements.
• Participate in the sales process including customer need assessments, proposal development,presentations, and contract closing.
• Participate in organizing project and development activities for assigned projects.
• Develop and monitor budgets and schedules, attend meetings, prepare status reports, managechange orders, and resolve project issues.
• Analyze and resolve internal/external customer technical requests (business or IT related, includingsoftware implementations and application of software upgrades).

Houston, Texas Area

(Formally LandWorks)Manage all aspects of project implementations, from kick-off to go-live including multiple industries such as Electric, Oil & Gas, Pipeline, Wind, and Utilities while ensuring all timelines are met and projects are kept on-budget. Duties included managing the teams responsible for implementations, managing changes to project scope.

Houston, Texas Area

• Support technical infrastructure and manage all client data integrations. Manage the team responsible for server maintenance of hosted applications, technical support tickets, SSRS report creation, client data imports.
• Decreased data import timelines by 25% and increased quality by 50% by implementing a new development process.

Houston, TX

• Led the coordination for development and maintenance of all applications ensuring all timelines are met and projects are kept on-budget. Direct multiple teams of web developers and mobile app developers enhancing our.
• Decreased support ticket backlog by over 50% by streamlining support process and creating a new triage methodology.
• Reduced development time by over 25% by optimizing development processes including creating a more detailed requirements template and introducing an agile-like process.
• Increased overall quality by focusing on the creation of more detailed test scripts/scenarios, hiring additional QA personal, and implementing the creation of automated testing.
• Enhanced uptime and reliability by implementing a disaster recovery plan to failover from one data center to another with minimal loss of data.

Sugar Land, TX

• Hands-on leader responsible for managing software design, development, and support of applications while ensuring high level of quality for the development and support phases. Regarded as recognized Subject Matter.
• Boosted performance and reduced deployment process by migrating new development from DTS to SSIS within 4 months.
• Streamlined development time by over 30% by creating reusable functionality, templates and streamlined processes.
• Maintained an error rate of less than 1% by focusing on quality and ensuring well-written designs.
• Increased profitability through the creation of an offshore team.

• Direct Software Development operations for multiple proprietary applications while assuring procedural compliance and delivery at a high level of quality. Increased observance with project timelines and deliverables.
• Repaired a critical client relationship by ensuring previously implementation issues were corrected, timelines were met, and new processes were introduced and followed to ensure the highest level of quality in our.
• Increased quality by over 50% through the creation of quality assurance positions, processes, and the reduction of application defects in our products.
• Significantly raised development efficiency by introducing an Agile Software Development Lifecycle.

• Assisted in the management and delivery of technology projects related to the support of the newspaper. Interfaced with business stakeholders in order to gather requirements for implementation by a team of 6 programmers.
• Increased project implementation effectiveness by implementing a new Software Development Lifecycle for use by the development team.

• Directed New Technology operations while assuring procedural compliance and application authoring at a high level of quality from requirements-gathering to go-live, including support. Recognized Subject Matter Expert.
• Lowered headcount, increased quality, and saved over $2 million in 1 year by implementing an internal team to drive the automation and enhancement of company processes.
• Streamlined project implementation time 70% by building a new Configurable Interactive Voice and Web Responsible system from concept to implementation, including implementation of new hardware environment and databases.
• Fortified profitability by leading a team of 8 through major website redesign. Contributed to business development success by interfacing with cross-functional leaders and teaming on client/regulatory audits.

• Managed application development as well as maintenance/support of hardware, servers, and applications while ensuring high level of quality for the development and support phases. Regarded as recognized Subject Matter.
• Strengthened development/maintenance efficiency by expanding the department from 8 to 50+ staff in a 2.5-year period. Trained, mentored, and performance managed technical analysts, programmers, database administrators.
• Boosted support capacity and division quality/efficiency by establishing a foundation to employee off-shore staff for support purposes. Contributed to growth of off-shore team from 3 to 50+ in 3.5 years.
• Increased compliance with quality and procedure guidelines by upgrading 80% of server hardware within 1 year, including a database upgrade from SQL Server 2000 to 2005. Designed and implemented a disaster recovery.

• Led web development operations of up to 6 staff including in-house employees/contractors as well as outside consultants while ensuring adherence with development best practices and application authoring of the highest.
• Boosted operational efficiency by leading a series of critical development projects:
• Integration of IT applications from Bright Now Dental and Castle Dental due to their corporate merger.
• Roll-out of initial phase of a new dental practice management system for use by 70+ dental offices.
• Upgrade of SQL Server 7 to 2000.
• Redesign of external website.

• Designed and developed web applications, administrated server environments.
• Set-up and maintained development/testing server environment for Sun Solaris 8/AIX/Windows 2000 servers, including set-up of Oracle/SQL Server databases. Rose to the challenge of independent learning upon invitation to.

• Designed and developed web applications and ensured the highest level of quality. Administered applications and servers.
• Increased market reach by designing and developing web applications for corporate intranet and external web site.
• Ensured Y2K compliance by overseeing the review and update of all web applications.

Designed and developed various applications and functional tests for the AIX platform.