• Discover, report, and resolve all network outages 24/7, prioritizing guest-facing and revenue generating locations and services in a PCI Merchant Level 1 environment• Configured, installed, managed, and upgraded all network and telecom, both hardware and infrastructure, in an environment with 300+ nodes and 2500+ local users over a three year period• Administrated and configured local firewalls, Checkpoint, Palo Alto, and Cisco ASAs• Helped design, maintain, and upgrade WLAN environment, including migrating to a wireless controller based infrastructure, configuring access permissions, and performing site surveys • Integrated local network hardware for two separate corporate acquisitions, removed antiquated or sub-standard solutions, and established new connectivity to locations via wireless P2P bridges to bypass compromised copper or fiber-optic infrastructure• Assisted with implementing and administrating DOT1X L2 network authentication solution using Aruba Clearpass, greatly enhancing security at the access layer• Troubleshoot and rectify Layer 1 to Layer 3 issues, using a variety of methods such as Wireshark for packet captures, Solarwinds for node alerting, Secure CRT, TDR/OTDRs, and various tools and hardware for physical repair• Developed numerous solutions for physical connectivity and logical network flow to remote on mountain locations, using a mixture of copper, fiber optic, and wireless infrastructure• SolarWinds administrator, including creating custom attributes for comprehensive alerting

• Configured and maintained IT equipment for daily operations, such as RFID gantries, scan guns, access points, computers, and printers• Active Directory account creation, management, and permissions configuration• Took ownership of over 50 contractor cabling jobs and over 1000 IT requests, ensuring a complete and timely resolution• Began working on both Cisco and Juniper switches, as well as Aruba and Ruckus APs• Administrated Avaya telecom and DuVoice voicemail servers, including handling phone tree configuration, DID allocation, and mailbox management• Developed my skillsets for contractor management, interpersonal communication, and working both independently and on a team

• Installed and maintained computer, network, and telecom equipment, extensively troubleshooting layers 1 and 2• Ran and terminated network cables, configured Ubiquiti wireless bridges, and deployed Dell PowerConnect switches• Managed VMware environment, Active Directory permissions, and HelpDesk ticket queue• Established my passion for Networking while working in an environment that put a heavy emphasis on resolving all possible issues with little to no budget, leading to some very creative solutions• Designed and installed a completely off the grid wireless communications solar array, which reflected signal off of a remote mountain to feed network to a location with no in-ground infrastructure