Rich Frizzell Email & Phone Number

Mid-Maryland

AMADA Senior Care's unique approach and portfolio of services is helping make our company one of the fastest growing in the senior care industry. AMADA is one of the only senior care companies that provides in-home non-medical care, assisted living placement consulting services, in-home remote care technology and financial care coordination to help pay for the care you need. For those that have Long-Term Care Insurance, AMADA is an indispensable advocate in navigating and managing the claims process for you while delivering unrivaled, compassionate care.We focus on serving aging and disabled adults who elect to remain in the privacy and comfort of their own homes. Our carefully screened, professional caregivers provide in-home non-medical services that give seniors and their families real independence, dignity, and peace of mind.When staying at home is not possible, our Senior Placement Advisors help families find the best "home away from home" for their loved ones. This service is complimentary. We work closely with all senior communities to find the best Assisted Living, Memory Care or Independent Living communities that fit a family's budget and needs to ensure one make's an informed decision...as an informed decision is always be the best decision!At some point, everyone will need a helping hand to continue to thrive and live independently. We believe that assisting our loved ones from a distance or close to home doesn't have to be an emotionally taxing endeavor.You can trust AMADA to alleviate the worry and stress of coordinating your care needs so you can focus on being a family.

San Mateo, Ca

Provided strategic vision, direction and leadership for the global delivery of solutions and technical services across all company product lines. Built, improved and maintained relationships with several of the largest communication service providers in the world. Lead and grew solution delivery and field teams in planning, building, operating, enhancing, and sustaining the portfolio of business applications. Established the most essential & right-sized business practices. Directed teams of highly skilled Engineers, enabling cloud providers and telecom operators to deploy robust and scalable solutions in virtualized networks. Leveraged analytical data to optimize performance and mitigate strain in client networks resulting from the rapid growth of cloud applications, social networks and mobile devices.

Frisco, Tx

Oversaw global Multimedia Product solutions and trials with authority of very key next-gen products critical to the future of GENBAND’s success. Worldwide matrix management for services and solutions spanning from pre to post sales while enabling the delivery, integration, project management and close tracking of our flagship products. Monitored results from cross-departmental metrics, ensuring quality and alignment with internal processes and objectives for products deployed in over 600 customer networks. Led global sustaining engineering and technical services, encompassing network security, traffic and policy management technologies developed on carrier-grade software and hardware platforms. • Greatly influenced the win and negotiation of numerous multi-million dollar contracts in licensing and service revenues (President’s Club – only 3 selected from Global Operations team by Executive Management)• Led department efforts to obtain TL 9000 Certification - a stringent Telecom industry quality management standard defining requirements for design, development, production, delivery, installation and maintenance of products and services. Aligned processes and cost-based metrics measuring reliability and quality performance.• Planning and efficiently operating within a $3.1M annual budget while providing key strategic direction to take the Security Product Line from unreliable to five 9’s of high availability• Facilitated a complex cross-departmental training initiative leveraging low cost off-shore centers of excellence in EMEA, APAC and CALA regions

Rockville, Md

Led global teams of Sr. Consulting Systems Engineers, Technical Service Engineers and Field Engineers functioning as subject matter and product experts. Managed all technical engineering and service efforts for products sold throughout the world. Guided and prioritized the work effort of multiple service and engineering teams.• Recognized with company’s highest award of “Most Valuable Employee” (company size 300+) for strategic thought leadership, client management and building cross-departmental relationships• Invited to speak and represent company at the Pacific Telecommunications Council - an international community extending across more than 60 nations• Decreased department OPEX by more than 22% while continuing to grow and provide stellar engineering services in preparation for company acquisition• Directed service and support efforts enabling core switches in the world's largest Internet telephony network (interconnecting more than 175 countries) via hundreds of global carriers while transmitting, reporting, & monitoring millions of telephony minutes dailySr. Manager Technical ServicesOrganized, managed, trained and mentored global technical and professional service teams to become a recognized leader of support in the Voice over IP (VoIP) industry. Leveraged newly acquired skills to drastically increase top line service revenue, including training, pre/post-sales support and professional consulting. Personally developed a deep understanding of the value of relationships and a unique talent for building them.• Eliminated overhead of services and solution engineering through unique business process redesign• Significantly expanded worldwide product distribution and regional channel services via global partnerships• Developed a best-of-breed organization, serving hundreds of customers that well-exceeded client expectations to produce a near-100% referenceable customer base

Germantown, Md

Responsible for design, development and realization of domestic and international network implementations. Highly involved in Frame Relay/ATM switching and IP routing for integration of data/voice/video communications in LAN/WAN environments. Played integral part in client relations by interfacing directly with chief administrators. Trained various companies on Hughes' Frame Relay/ATM switches in both English and Spanish.

Research Triangle Park, Nc

Managed various issues and assisted clients with Local Area Network hardware, requiring problem determination and resolution in complex network environments. Created and published product specific documents to provide worldwide internet support. Highly involved in problem recreation and database control.