Direct and manage technology systems, project portfolios, and strategic initiatives for B2C websites and apps, along with CRM solutions by aligning with business goals and enhancement of customer experiences. Cultivate innovation, collaboration, and continuous learning within three high-performance teams totaling 40 members. Oversee departmental budget by allocating resources and conducting negotiations with vendors to optimise expenditures and support operations. Prioritise IT investments and resource allocation through robust portfolio management framework. Engage with vendors, suppliers, and internal stakeholders to negotiate contracts and evaluate service providers by guaranteeing IT services fulfill business requirements.•Spearheaded development and implementation of 35 B2C solutions to drive substantial growth in digital customer interaction and service delivery.•Launched innovative B2C platforms, including MyHyundai and digital stores for Hyundai and Carplus to enhance online customer engagement and sales.• Designed 12 CRM solutions by expanding user access across multiple countries and reaching 1500+ users.• Instituted nine WoW frameworks to improve project management processes, collaboration, and communication.• Achieved highest scores in various Kaizen levels by prioritising continuous improvement and operational excellence.

Managed digital transformation office by promoting integration of digital innovation practices and trends within several group projects. Maintained focus on machine learning and business intelligence to drive transformative change. Co-ordinated with business units to systematise requirements by employing unified approach to digital strategy implementation. Steered multiple specialised teams by fostering environment of excellence to emphasise knowledge-sharing and continuous learning. Led development and management of digital projects, including web design, mobile development, robotic process automation, and data analytics. • Automated 16 business processes through RPA to streamline operations.• Developed operational and financial dashboards to facilitate informed decision-making.• Implemented operational enhancements and integrated advanced tools to improve efficiency.• Administered project management, design, UX-UI, SEO, and web analytics for over 25 digital projects.• Devised solutions for financial fraud, sales forecasting, environmental restrictions, and digital marketing campaigns.• Headed high-performance team to oversee digital projects, transformation, data analysis, and business intelligence.

Spearheaded IT portfolio and enhanced project management methodologies to strengthen strong relationships with both internal IT teams and external suppliers. Defined and implemented IT procedures and best practices, ensuring alignment with industry standards. Led development and roll-out of CRM, SFA, and LMS solutions, achieving significant improvements in operational efficiency and communication across dealer networks.Main Projects: Hyundai & Honda Systems Integration - Interfaces (Dealer Network / Partners) | IMS and ERP Implementation (SIMA / SAP) | Operational web portals (Vehicles and Parts) | Extranet Honda – Dealer Network Website Honda Portugal |Honda Performance Pack (CRM / SFA / LMS).• Rolled out CRM/SFA/LMS solutions across 60 Hyundai and Honda installations to optimise dealer network operations and customer relations.• Directed comprehensive IMS and ERP implementations (SIMA/SAP) by optimising operational and financial areas for improved business performance.• Developed and integrated Hyundai systems to ensure seamless communication between dealer network, importer, and partners, leading to more cohesive business operations.• Spearheaded launch of Hyundai Portugal website to increase online presence and consumer accessibility.• Monitored operational web portals for vehicle/parts ordering and logistics to streamline supply chain processes.

Managed comprehensive IT project initiatives to attain organisational objectives and administer DMS - ERP systems. Fostered robust relationships with internal IT teams and external suppliers, enhancing collaboration and service delivery. Served as team leader and technical member of IT team to promote culture of knowledge-sharing and continuous improvement.• Integrated DMS interfaces to streamline communication between systems and improve data accuracy.• Defined and implemented IT procedures by establishing framework for effective operations management.• Orchestrated software development to augment operational workflows and minimise manual intervention.• Oversaw asset management by maintaining accountability for 350 assets and utilising within retail operations.

DMS - ERP Administration BMAUTO - DCSNET - http://www.reyrey.fr Network and Windows Infrastructure Administration Maintenance SQL Server DatabasesRenault Platforms Administration Help Desk Support Manage relationships with suppliers and providers

Provide technical support for costumersHardware Assembly and Repair CCTV Installation and managementImplementing and Maintaining Windows / Linux Desktops / Servers HP Solutions (HP Proliant Servers - Tapes - Autoloaders - Switches)Conception and Implementing of structured and wireless networks Diagnosis and Troubleshooting of network issuesImplementing and administrating Windows InfrastructureBackup, RAID, Database Servers, File Servers, Print Servers, WSUS, FTP - Corporate Anti-Virus

Courses:Hardware, Operating Systems, Windows Networks, Microsoft Office

Telecommunication Systems Maintenance MPLS - PDH - SDH - XDSLNetwork Mega 7 - Management - Equipments Altice Labs