Dextra is the largest privately owned lighting manufacturer in the UK and our small team of three look after all aspects of the companies IT, from desktop to cloud.

Port Regis is a co-educational preparatory school for children aged 2-13. For six years I managed all aspects of IT at Port Regis School, the first three years as the lead consultant on-site on behalf of Blue Loop Ltd, a managed service provider, and then a little over three years as the IT Manager employed directly by the school.Key Responsibilities:Team Management - Responsible for leading and managing a small team to deliver all ICT and AV solutions, ensuring that they support the strategic and educational aims of the school. Also founder and key figure on the IT Strategy Committee which brought together stakeholders to complete projects and define the overall IT strategy.Service Management - To manage the performance of agreed ICT service levels by identifying KPI’s and creating a mechanism for reporting to senior management, as well as promoting “Service as a Strategy” within the ICT team, utilising ITIL v3 as a framework for continual service improvement.Budget Management - To manage and prepare an annual ICT budget, based on known and anticipated ICT requirements, ICT requests from Heads of Department, and input from the IT Strategy Committee and Bursary.DP Compliance and DR - Ensure data protection (DP) and access control policies are observed, data is backed up and participate in the school’s disaster recovery (DR) planning and testing process.ICT Reviews - Regularly review the use of ICT throughout the school, ensuring appropriate technologies are employed to support the delivery of education. Wherever possible develop ways to reduce long term costs, increase efficiencies, and improve administrative workflows.

Working as a member of the Blueloop team, to assist in the development, delivery and support of IT systems and solutions to their customers.Placed as the lead consultant on site for 3yrs with Port Regis School, assisting the development of their IT strategy and managing day to day IT operations, before leaving to work with Port Regis directly.

ICT Manager at the Fraserbrugh Campus of North East Scotland College. Leaving in March 2014 due to the Scottish Governments regionalisation programme and the requirements to meet cost savings through severance. Responsible for all aspects of the ICT infrastructure and systems, as well as a small team of excellent ICT Analysts.

An IT services business based in Aberdeenshire, established since May 2004. Specialists in Small Business Networks, service & support (Novell & Microsoft). We also provide web-design services, PC repairs and custom built systems.** THE BUSINESS IS NOW CLOSED **

Part Time general IT first/second line support in a further education college.

Dundee University required a consultant role to assess and create a strategy for developing their cross platform backup solution. My task was to assess the University backup requirements, and formulate a framework strategy that would lead them to a long and short-term solution to resolve their backup issues. In addition I gave technical assistance to their support team as required. Dundee University use Novell Netware 6/6.5, Unix, Linux and GroupWise 6.5, SAN storage and DELL servers.At South Ayreshire Council, my primary role was to tackle issues allocated through the helpdesk system whilst the permanent staff upgraded their servers to NetWare 6.5 and GroupWise 6.5. I was also called upon to make recommendations regarding NetWare backup solutions and the integration of Citrix Metaframe system with Novell ZenWorks. I also used my Novell skills to assist with the upgrades.At Aberdeenshire Council, I worked with a small team based in Banff. My role was as Helpdesk Operator. This involved troubleshooting and resolving hardware and software issues which were allocated to me through the Council’s helpdesk system. Aberdeenshire Council used Novell Netware 5, Windows servers and Lotus Notes.

Responsible for the Voice & Data network of South Somerset Homes (now Yarlington Housing). At the time we used a Siemens Realitis phone system, Novell Netware, GroupWise, Zenworks, BorderManager and Portal services for File/Print and Network management/access, and Microsoft Terminal Server for remote access. The network was centralised in Yeovil, with WAN connectivity to several remote offices in the region. A rare opportunity to design and impliment the newly formed organisations ICT infrastructure.

Duties and responsibilities:> Assisted in the management of all Wide and Local Area networks and Network/Telecoms related services.> Administration of the Novell networks (NW 3.12/4.11), ensuring security of systems, users and data.> Provided technical support and assistance to the first line support staff and users.Achievements:> Several promotions from Systems Support Officer to Senior Network Support Officer.> Successfully Managed the Novell Directory Services Implementation project and provided relevant training and documentation for my colleagues.