Richard Gallo Email & Phone Number

Ottawa, On, Ca

365 Laurier, Ottawa, On

365 Laurier, Ottawa, On

300 Slater, Ottawa

300 Slater, Ottawa

Reporting to the Director of Solutions and Information Management. Manage the IM Policy section. Strategic oversight and direction on IM and RM policy instruments. Project Manager for departmental retention and disposition RDS renewal. Manages the Request and Digitizations Center, including passport and special information request. Provides strategic and operational leadership to various IM groups within the Solutions and Information Management Division. Manages and oversees various IM projects and initiatives spanning within records and reseach, IM support, business analytics and communications. Managed the IM integration Team from Nov 2017 to Apr 2018.As the manager for the integration team I was responsible for IM support services, IM integration for GCDOCS and IA enterprise folders design, IM communications and support for business process efforts for the Information Management Division (IMD).

200 Place Du Portage, Quebec

Reporting to the Director of Information Management and Record Management Section. Responsible for Information Management Strategic Communications, Information Management awareness projects and training program for Information Services Division. Leads and manages the operational work done by the Communications and IM Awareness team which develops communications strategies, marketing and training tools and materials which promote key IM projects and initiatives at Global Affairs Canada.

Gatineau

Divisional IM section management and strategic & operational oversight of IM Policy, Planning, Reporting, Awareness communication teams at GAC. Responsible for IM program and project oversight. Authorized HR and Financial Delegation within my Division which includes approximately 30 employees. Reporting directly to Executive Management on workplan progress, risks and issues.

IM Program Manager for Operational and Program Support activities for the Continuous Improvement and Support (CIS) Team. Reporting to the Director of the Information Management Improvement Program. Responsible for the strategic and operational management of the CIS team. (Manages HR needs, project funds, professional service requirements, risks and issues for CIS team)Oversees the management of IM Services (IM Operational Support Team) for electronic information at DFATD. Includes IM Strategy projects, IM support and project work including InfoBank (RDIMS) support, implementations, IM training & coaching, handover assistance, email management, network drive IM support, workgroup reorganizations, best practices, IM and tailored IM solutions. Management of Information Management Improvement Program (IMIP) delivery and post support work activities ensuring continuity of IM support services. Manages the Quality Assurance and Performance Measurement Team which provides IM Scorecards, Dashboards, IM reports, survey's and Statistical analysis for various IM initiatives and Projects for the Knowledge and Information Management Division.Oversees IMIP Post Support initiatives and projects such as branch, bureau and divisional reorganizations, Information Management Committees and Information Management Working Groups. Champions Divisional IM needs as the Lead IM Advisor (IMA) for the Knowledge and Information Management Division. Provides strategic advice to senior management on IM/KM issues, trends, changes and develops plans, strategies and concept of operations reports, presentations and briefing notes to management as required.

Managed QA/PM team’s performance ensuring that the data required to measure, cost, evaluate, and assess the value of the Information Management Improvement Program (IMIP) is available for compilation and reporting purposes. (i.e. MAF, IM Scorecards, IM Capacity reports)Oversaw change management and quality control and performance measurement tools which monitor IMIP performance against stated objectives as well as identifies deficiencies and/or challenges in the IMIP tools, templates and processes. Maintained a comprehensive quality management strategy, manages the QA/PM team’s resources, projects and deliverables and provide Return on Investment (ROI) reporting for the IMIP Management Team.Provided expertise and guidance to IMIP functional areas on the continuous improvement of IMIP tools, change & risk management, IM trend and statistical analysis, reports for IM Committees and program and process reengineering.Demonstrated leadership to the QA/PM team by facilitating and mentoring knowledge transfer opportunities between IMIP staff, championing new initiatives and by addressing issues of concerns with Senior Management.

Coordinating IM support intake for the IM Global Support Team (AIMG) DFAITManaging IM support team's workflow, projects and prioritiesSupervise assignments, tasks and workload (15+ IM Officers)Effectively manage and escalated issues, ensure client management for support situationsOrganize IM initiatives and departmental projects (i.e. IM Day in a Box, e-collaboration initiatives -WIKI, handover projects, IM initiatives ) Provide operational reports and advice to Management on issues, risks and concernsResponsible for ATIP IM support response / allocation or research assignmentsPrepare statistical reports on team performance and outstanding ticketsMentor new staff and co-op students by overseeing their training requirements and adjustment to the team

Knowledge and Information Management Division (Sections: SXKI, SXKG, SXKB) DFAITDevelop Information Management (IM) strategies, solutions, presentations and offer IM advance to various missions and HQ groups at DFAIT. Co-Chair IM Committee's for; Tokyo and Warsaw) Conducted research and designed IM Solutions for IM Committee requests and escalated issues Developed key IM initiatives such as (Project Handover 2007 & 2008) & assisted in the implementation of several IM initiatives such as: IM Day, InfoBank (RDIMS) Tailored Training sessions, DFAIT 101 IM course Implemented the Information Management Improvement Program in two major branches: the Central, East and South Europe (RED) Bureau (2006); and the Bilateral Commercial Relations Bureau for Europe, Africa and the Middle East (WME) Bureau (2007) Contributed to the development of standard IM Tools for the Information Management Improvement Program (i.e. IM Plan, standard folder structure, naming conventions, BA tools)Provided assistance and training to DFAIT clients on various IM issues: Naming Conventions, security and access control, ATIP process, IM Committee support, RDIMS training and best practices Facilitated focus group IM discussions, conducted business analysis interviews, managed client expectations and provided IM presentations Provided tailored IM training & coaching to senior management and staff

Dfait

In this role I provided IM support and client service for RDIMS (Infobank) via DFAIT''s helpline and later as an Information Management Service Officer providing face to face assistance. Typical duties included IM coaching, providing IM best practice sessions, email management support, folder structure design, facilitation of IM group solutions etc.

Responded to inbound IM/IT client calls and provided telephone assistance on various RDIMS support questions & issuesLogged, tracked and escalated tickets to various IM/IT support groups Assisted in training of new staff and in documenting systemic issues and problems with the application

Provided assistance to inbound callers on touristic, corporate and emergency line inquiries for the National Capital Region Co-administered the Emergency Line dispatching Conservation Officers and alerting emergency services as required

Provided IT customer service, troubleshooting and client support to 160 private sector customs brokers around the world Responsible for administrating database backups on Alpha and NT systems and reported file transfer upload anomalies to management. Charged with generating reports and uploading permit files to (VAX and NT systems). Provided client support and troubleshooting services to incoming calls from brokers.

Provided technical support on SAP (inventory systems) and on "wicket" systems for Canada Post employeesTracked client requests and calls in Remedy and IBM tracking systems

Supervised technical team and was in part responsible for the logistical and operational needs of the PC Service Center Tech group Provided 1st & 2nd level technical support to clients Advised management on issues, trends, client services for irate clientsAssisted in the sale of computer merchandise

Provided lead IT support for all matter of PC, Laptop and printer repairs, upgrades, virus removal etc. I was also responsible for second level support escalations and the supervision of quality control and the work done by junior support staff and co-op students.

Mim, Masters In Information Management

Activities and Societies: Information and Knowledge Management. Completed MIM program at DAL U. (July 2013)

Gdim, Information Management, A+

Activities and Societies: Graduate Degree in Information Management Obtained a GDIM (Graduate Diploma in Information Management) and a MIM.

Masters Certificate In Information Management, Management Information Systems, General, A

Baccalaureate, Arts; Philosophy; (And Some Studies In Psychology), A-

Gaduated with distinction.

Computer Science

Computer Science Studies

Computer And Information Sciences And Support Services

Studied techniques des systems informatique program.

Computer Science Coop