• Lead Opportunity Assessment based on experience and knowledge of services, solutions, resources and respective costs • Facilitate Detailed Deal Analysis to determine operational and financial viability of solutions developed through the Opportunity Assessment Phase• Engage appropriate functional resources and coordinate all proposal development, market basket pricing and contractual documentation required to support sales efforts• Monitor and manage progress of the deal development plan and change order processes • Conduct post-deal review of each opportunity for process improvements • Provide guidance in determining the financial and operational viability of an opportunity based upon a thorough understanding of enterprise business services, capabilities, processes and market / industry specific knowledge and experience. • Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit. Assess actual customer activity and provide suggestions on deal revisions to bring acceptable returns. • Train new sellers on the deal development processes and compliance assessment, methodologies, procedures and the measurements available to effectively evaluate their performance. • Provide status reports that document management information related to the Cycle Time, First Pass Yield, Ongoing Customer Compliance and key leanings for business areas • Conduct knowledge transfer with the implementation team after notification of winning bid. Participate in the Implementation planning phase as a subject matter expert. • Maintain records of opportunities, success factors, loss factors, and historical barriers. • Identify potential barriers and provide alternative solutions that allow the seller to manage customer expectations

• Provide guidance in determining the potential outcome and operational viability of an opportunity based upon a thorough understanding of product offerings, services, capabilities, processes and market/industry specific knowledge and experience.• Lead and facilitate meetings, and calls to partner with Sales on building plans to better understand and deliver on customer needs. • Manage cross reference queues to maximize team productivity while managing to current service levels to insure that projects are completed on time, within budget, and meet all business and customer requirements.• Identify potential barriers and provide alternative solutions that allow the seller to manage customer expectations.• Educate new sellers on the Cross Reference processes, qualification, and engagement.

• Lead cross-reference opportunities during all Keep Stock implementation conference calls with sales & sales support partners. Identify potential barriers and provide alternatives solutions to allow seller to meet CRS/Keep Stock customer expectations.• Monitor and manage all on-site opportunities for the CRS team. Assign these opportunities to CRS team members while controlling Grainger expenses and manage resources properly.• Provide and train sellers on the cross-reference process to ensure all CRS opportunities are going thru the proper channels. This enables us to maintain records of opportunities, success factors, and loss factors using our Performance Management Tool and SharePoint systems. • Monitor and manage CRS team members in a daily basis to ensure we are meeting cycle time service level agreements set by upper management. • Lead and represent cross-reference to become the CRS “go-to” person for the Latin America Sales Team.• Cross reference customer inventory to Grainger products in a complete, accurate and timely fashion.

• Supervised the day-to-day activities of a team of hourly employees. • Assisted in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, development and operational improvements. • Coached and mentor staff toward achieving established individual and team goals. • Participate in the selection and hiring of new employees. Facilitated employee on-boarding and on-going training. • Planed and implement work schedules to ensure adequate productivity and staffing levels. Delegated and assigned duties based on workload variance. • Ensured team compliance with all regulatory issues and company policies including HAZMAT and BBX. • Served as the “manager on duty” in the absence of the Branch Manager.