Technical Support Analyst & Software Developer
Current• Collaborated with team members to evaluate hardware or software problems, configured software applications, and tested hardware equipment; provided alternative solutions for issues, achieving 100% customer satisfaction.• Achieved a 10% reduction in installation times by efficiently installing and preconfiguring POS software on desktops, laptops, tablets, TVs and connecting label printers and audio/visual devices.• Collaborated with business owners to identify access needs while prioritizing Security and Privacy, resulting in system changes to maintain the integrity of information.• Developed and documented systems processes and procedures, creating comprehensive documentation to guide users and support ongoing system maintenance, ensuring compliance by analyzing market trends.• Manage the heterogenous demands of different clients by collaborating with the team to create new features such as generating reports in an ongoing POS system• Troubleshoot and update more than 500 systems on 260 active sites to keep their systems up to date.
