- IT Asset Life-Cycle Management- Lease Management of IT equipment (servers, storage, networking)- Contract maintenance and OEM support and third-party providers- Domain Management- IT Sourcing (hardware, software and services supporting Epsilon's corporate environment)

• Managing activities together with IT architects, stakeholders and legal in negotiating vendor contracts and analyzing proposals to acquire software and hardware assets or contract resources.• Responsible for governance of outsourcing agreements related to corporate assets and acquisition of related services. Responsible for supplier evaluation to ensure contractual compliance.• Manage supplier relationships and assist in building effective partnerships. Develop service level agreement requirements and process to evaluate compliance.• Responsible for IT procurement of all corporate desktops configurations and peripherals and software assets and all retail store POS and server equipment and support services.• Define desktop equipment configuration standards and evaluation criteria. • Direct and coordinate activities of personnel engaged in sourcing, buying, purchase order generation, product tracking and invoice management.• Develop and implement IT purchasing policies and procedures.• Plan, execute, and finalize purchasing and procurement strategies across all lines of business.• Develop, implement and refine asset management processes and procedures for corporate IT assets and retail IT assets.• Ensure compliance with all software licenses agreements and software usage. • Manage the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. • Work closely with third party suppliers and leasing agents to provide direction for and oversight of business plans, budgets, forecasts, analysis and approvals. • Prepare reports regarding market conditions and merchandise costs.• Responsible for financial planning and budget preparation and submit budget changes as required.• Monitor and analyze purchasing trends and inventory controls to identify areas of cost savings.

• Manage Level-One Technical Support Team providing hardware and application support for General Dynamics and Blue Cross & Blue Shield clients.• Direct the delivery of technical services to ensures all end users receive prompt, courteous and knowledgeable assistance.• Develops and ensures execution of appropriate call handling and problem resolution procedures by help desk support staff. • Responsible for managing all procedures related to collecting, prioritizing and resolving end user requests including ongoing process review and improvement.• Identifies internal and external support trends and takes steps to proactively prevent and/or solve problems.• Identifies key support metrics and regularly reviews data with team and IT leadership to determine process updates and improvements.

Acquisition Manager for Consistent Office Environment Program (COE) for all corporate desktop users. Managed desktop procurement for General Motor Technical Division, Detroit MI.• Direct and manage sourcing strategies from beginning to end• Monitor vendor, service provider and contractor performance to ensure quality of service.• Manage procurement team staffing, including recruitment, supervision, scheduling, development/mentoring and performance evaluation.• Negotiate pricing, terms and conditions of sale and warranties of goods and products with key suppliers and vendors.• Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent sourcing activities.• Represented Order Management organization in the Vendor Relations Task Force for Product Delivery.• Extensive involvement in managing client relationships at all levels

• Sales Order processing for desktop systems and peripherals for Southern Sales Region Territory• Provide product recommendations and hardware configurations• Maintain monthly sales average of $650,000.00• Level One technical support for PC hardware