Supervised all IT systems and IT personnel at the 4 NY State Veterans homes. Ensured that all servers, workstations and networking equipment were maintained per NY state policy and procedures and IT industries best practices. Advised senior home administrative staff on the implementation of IT solutions. Coordinated with and maintained vendor contracts and relations to ensure that all agreements were met per contracts.

Led the RFP team of the local office for the development of new software applications. Responsible for the domain Windows Update Servers and the testing and approvals of all domain updates and patches. additional duties also include the daily computer operations, network security to include Nessus scans of the LAN/WAN, project management and the development of the IT department at the NY Veterans Home at Batavia, NY. Advise senior staff of the current trends in technology, research and implement solutions. Manage the IT vendor relations and recommend new vendors as needed. Prepare the yearly IT budget and maintain the inventory or IT equipment. Major projects included the migration from Outlook 2007 to O365, implementing the Electronic prescription ordering and CNA data entry system, expanding the network IP scope to allow for future expansion of the network and implementation of VMware. Operation systems and software supported: Windows 7, 10, Server 2008, 2012, Symantec Endpoint Protection and Veritas Backup Exec.

Provided technical support to 6,000 internal users, responding to an average of 45 calls per day and being responsible for ensuring that IT issues were resolved immediately if possible and if that was not possible escalating the problem to the appropriate resolver and tracking that issue to ensure that the problem was resolved. The major areas of support included configuration of many software packages including Lotus Notes, wireless access configuration, supporting Citrix and access to multiple systems.

Assist the the full time staff in their efforts to assist veterans in the greater Rochester, NY area find and attain the services that they need.

Supervised, trained and managed the departmental staff members’, reducing the average data entry error rate 6.3% in 2 years.Coordinated, wrote and managed $300,000.00 of a $5,000,000.00 budget. Controlled cost resulting in the yearly budget to increase by only 3% over 3 years.Researched, wrote and managed multiple federal and state grants resulting in two new grant awards for a total of $47,000.00 and increasing the award of 3 previously awarded grants by $10,000.00 totalIdentified bottlenecks in the workflow and implemented solutions to increase the efficiency of staff members.Researched and wrote all departmental reports for local, state and federal agenciesManaged all departmental assets resulting in a more efficient office with lower overhead cost

Monitored the status of all point of sale (POS) servers and ensured that all software upgrades were installed and functioning as designed.Proactively checked the status of all POS servers hardware and coordinated the replacement of hardware when required.Ensured that all of the stores inventory equipment was configured properly and that maintenance was coordinated as needed.Monitored the safety and security of all corporate assets dispatching company patrols and local ems, fire and police agencies as needed.Configured new alarms points and ensured that current alarm points were functioning.

Provided help desk support for a financial company on 10,000+ employees handing on average of 40 calls a day with a 85% resolve rate within 15 minutes.Provided software support for various software packages including; Microsoft Windows 95, 98, NT and 2000, MS Office, various anti-virus packages and numerous proprietary database software systems.Installed and configured new and refurbished PCs ensuring that the operating systems and initial configurations were operating properly.

Supervised the safety and security of both large and small groups of personnel assigned to the NY State department of corrections.Managed the day to day activities of all individuals assigned to my housing area.Ensured that multiple training and work details were completed on time and to standard.Responsible for responding statewide to emergencies.

Trained and supervised Military Police teams and squads in patrol and physical security measures. Reviewed and reported on the base physical security status.Participated in Operation Restore Hope, Somalia, AfricaWas a member of the base Special Reaction TeamTwice awarded the Army Commendation Medal and the Army Achievement Medal three timesNamed soldier of the year for Ft. Indiantown Gap in 1988 and NCO of the quarter in 1990