Robin Barker Email & Phone Number

Leading key Business and IT change initiatives for Aviva's UK General Insurance business

Norwich, England, United Kingdom

Change Delivery Lead for the FCA GI Pricing Practices programme - Pricing work stream

Norwich And London

Currently leading a key programme for Aviva's UK Digital Business - striving to create an outstanding customer experience for our 15 million customers

Business Partnering role - defining and leading transformational (Business and IT) change to fundamentally enhance the way our business operates to deliver upon the strategy for Aviva's General Insurance Retail and Digital Direct brands

Business Partnering role - providing Business Change Consultancy and leading Portfolio Shaping of key IT and Change initiates for Aviva's Strategic Partnerships and specifically Bancassurance

Led Aviva’s Print Service Improvement Programme

Led the Project to deliver Credit Card Charging for Aviva General Insurance

Assignment to provide professional Business Analysis services to the Corporate Sales and Service work stream within the Operations 2010 programme. Specific responsibility for reviewing and enhancing capacity plans and project managing the recommended changes.

Responsible for delivering a new initiative called Service Improvement Framework which identifies significant issues affecting the customer and using root cause analysis takes these back into the business with the aim of reducing cost, increasing customer satisfaction and sales

eCommerce Business Manager working in the Multi Channel Marketing team actively involved in shaping the customer proposition for B&Q’s website: www.DIY.com. Our strategy is focused on delivering both transactional and non-transactional services that give customers the tools and services they need to understand and undertake their home improvement projects.Led team responsible for driving direct online sales by identifying home delivery opportunities to promote using homepage, online and email activity

Senior eCommerce manager within Aviva's eChannel Marketing team

Relationship Management role working in Norwich Union’s Intermediary Business National Accounts team

Relationship Management role supporting our national sales account managers to grow profitable relationships with our brokers

Aligned to the area of Intermediary Business holding a variety of secondment roles in the organization to grow profitable relationships with our Insurance brokers

Prince2®, Registered Prince2® Practitioner

Postgraduate – Dip Mgmt (Open) - Pass With Merit Grade, Professional Diploma In Management (Mba Stage 1)

Professional Diploma in Management (MBA Stage 1)

Ba Hons - 2:1, Accounting And Finance

Activities and Societies: Commodore of Exeter University Sailing Club, Team Racing Captain,