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Business and technology operations leader with broad-based experience in companies ranging from startups to world-class business and consulting organizations. Successful selling and delivering business and technology solutions, leading mission-critical operations, and managing projects of all sizes. Effective at building high functioning teams, and mentoring others to thrive and succeed. A problem solver and change agent with a history of leading business organizations of all sizes through successful phases of growth and change. Career highlights:Successfully sold and led millions of dollars of big-budget, enterprise-class projects involving strategy development, process reengineering, change management, and technology implementation for two consulting companies. Project quality auditor for two consulting companies. Led Project Management Office for technical infrastructure services company.Started and led the professional services division of a financial software startup, assisting financial institutions with configuring and customizing online banking product. Turned around customer satisfaction within one year, and moved the division to profitability within two years.Developed and transformed two large technical operations organizations improving process control and efficiency, organization integrity, and customer satisfaction.Led bank start-up for a large auto finance company, overseeing multiple projects involving cross-organization teams to set up bank systems and operations, and a regulatory compliance program.Successfully led implementation of numerous enterprise mergers and acquisitions.Core CompetenciesBusiness & Technology Consulting • Technology Service Operations • Professional Services • Project Management • Organization Design • Process Engineering • Technology Implementation • Executive Communications • Financial Control • Building Effective Teams • Contract Negotiation • Vendor Management
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Senior AssociateOrrick, Herrington & Sutcliffe LlpAmerican Fork, Ut, Us
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RetiredNaviant Jan 2024 - PresentMadison, Wi, Us -
Lead The Project Management OfficeNaviant Jan 2020 - Jan 2024Madison, Wi, Us
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Director Of Delivery And Customer SuccessNaviant Jan 2023 - Dec 2023Madison, Wi, Us
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PresidentEnergizeops Jan 2016 - Jan 2020Highland, Ut, UsHelping companies build and improve 'post-sales' operations execution capability including customer on-boarding, account management, service operations, and project management office. We provide outsourced COO and consulting services assisting with service operations strategy, change planning and navigation, organization design, process optimization, resource assessment and alignment, technology implementation, performance measurement, and building effective teams. We don't just hand out advice. We are a hands-on, fingers dirty, get-the job-done consulting service. 'Big X' consulting experience at a reasonable cost. www.energizeops.com -
Vice President, Service OperationsViawest Jan 2013 - Jun 2015Greenwood Village, Colorado, UsViaWest is a leading IT Infrastructure solutions company providing colocation, managed services, cloud computing, and security and compliance solutions, serving over 1,400 customers.Responsible for service provisioning, maintenance and support of colocation, managed hosting and cloud services, and operations of over 25 data centers. Also responsible for Business Services and Project Management Offices. Accountable for over 200 employees and budget of over $30 million.Led revision of the service delivery strategy and transformation of the operations organization. Realigned processes, organization, and resources, creating focused Design, Development, Delivery, and Support teams. Revised job titles, compensation plans, and career progression standards for data center and cloud operations teams. Created a central customer support help desk.Restructured Cloud operations team to align more effectively with customer demand. Created a cloud engineering operations ‘run’ team dedicated to supporting shared cloud and managed services environments, and a converged platform team responsible for handling complex customer solutions. Realigned job titles and compensation, hired additional cloud engineers, and implemented relevant training. Absorbed 10% YoY increase in customer service request ticket volume with no additional headcount while achieving 98% on-time delivery. Increased volume of infrastructure supported per employee up to 75% above industry recommended standards.Oversaw successful commissioning of three new data centers. Led integration of two acquired companies including four data centers and approximately 30 employees. Reduced operational costs by 5% - 10% through consolidating vendor agreements, standardizing maintenance intervals, and reducing discretionary spending. -
Executive Director, OperationsViawest May 2011 - Jan 2013Greenwood Village, Colorado, UsDirected over 70 employees providing data center maintenance, customer provisioning and network operations support to local customers. Supported regional sales and CRM team with account planning, meeting with key customers, and resolution of customer issues. Developed a regional organization model that became a standard for the company. Defined corporate and regional roles, regional organization guidelines, governance practices, monthly reports and scorecard, career path and training program, and a 90-day implementation plan. Successfully piloted the model in one region, developed a toolkit of best practices for other regional directors, and assisted with rollout to other regions.Led integration of two acquired companies, including four data centers and approximately 30 personnel. Established a regional leadership team, standardized operating practices and procedures, implemented maintenance support systems, and aligned organizations and cultural values. Exceeded executive expectations completing the transition and unifying the team.At the request of the COO, conducted review of corporate Project Management Office including an audit of project governance practices and reporting, project management practices, and capabilities of the PMO team. Developed a profile of active projects demonstrating where executive management should focus time and attention. Developed model to profile and prioritize projects based on size and risk, and an overview of project management best practices. Recommended and participated in hiring a qualified PMO director.Among a select group of leaders chosen to develop and initiate a corporate employee mentor program.
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Director, Technology Service OperationsThe Church Of Jesus Christ Of Latter-Day Saints Dec 2009 - May 2011Salt Lake City, Ut, UsLarge international non-profit religious organization serving over 14 million members, and providing humanitarian aid throughout the world. As part of its mission, the Church maintains and delivers multi-media religious content to members and non-members, and maintains systems supporting corporate business operations and a world-wide network.Organized and established stand-alone IT Operations division within large IT organization with responsibility for production operations, desktop support of Church headquarters workforce, oversight of data center facilities,and support of world-wide Church broadcasts. Responsible for operating budget of over $10 million. Developed and implemented organization, process and training to establish major incident management, problem management and change management functions based on ITIL best practices. Improved "Successful" infrastructure changes from 69% to 82% in six month period following implementation of Change Management program. Desktop Support team ranked in top quartile against industry peers in independent benchmark of cost and quality. Established operating level service agreements with IT partner groups units to ensure ability to meet SLAs with business porfolios.Developed operations performance dashboard reporting incidents, problems, and changes by portfolio and product -
Vp, Coo Bank DevelopmentChrysler Financial 2005 - Jun 2009London, England, GbChrysler Financial funds consumer automoblile and light truck loans with a staff of 4,500 people and a portfolio over $70 billion.Member of executive team chartering an Industrial Loan Corporation on behalf of DaimlerChrylser Financial Services and later Chrysler Financial. Responsible for organizing bank operations, technology and compliance in preparation for FDIC approval. Member of Board Audit Committee.Developed sections of FDIC application describing bank policies, operations and systems. Led development of business systems and processes to support bank services including retail vehicle lending, commercial real estate lending, and deposit management. Led development of the bank’s policies and regulatory compliance program, reporting to the Board of Directors. Negotiated Services Agreements for business and technology services with bank affiliates and other service providers.Successfully stepped in on an emergency basis for eight months during company restructuring and managed all financial applications and data warehouse of parent company, Chrysler Financial, with responsibility for over 100 staff. -
Senior Vice President, Professional ServicesFinancial Fusion Inc. Nov 2000 - May 2005Financial Fusion, a wholly owned subsidiary of Sybase Inc., sells and supports online retail and commercial banking software installed at approximately 25% of the top 100 U.S. banks.Established and developed client services organization responsible for delivering and supporting on-line banking solutions at customer locations. Later assumed responsibility for customer service and application hosting. Managed P&L of $10 to $15 milliion.Organized and recruited management team. Developed and implemented best practices in business-to-business sales of services, project execution and client relationship management. Worked closely with sales, participating actively in customer sales meetings, proposals, and contract negotiations. Guided division to profitability within two years.Achieved 330% increase in customer references experienced by meeting directly with approximately 20 customers, resetting expectations and project schedules, and renegotiating contractual agreements.Increased both associate and client satisfaction by implementing career path model and instituting cultural changes focusing on accountability to customers.Managed through company downsizing without significant impact to service quality or profitability.
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Senior Vice PresidentTechnology Solutions Company/ Eloyalty Apr 1997 - Nov 2000Austin, Tx, UsSenior Vice President in TSC’s Customer Relationship Management (CRM) practice, assuming the same role when the practice was organized as eLoyalty, a publicly traded company. Sold and oversaw delivery of large CRM projects involving customer care strategy development and implementation, call center technology consolidation and computer-telephony integration, and call center and field service process re-engineering.Key member of executive management team that developed the North America western region consulting practice from $3 million to over $50 million in revenue within three years.Responsible for client relationships and project delivery at the following clients: Hewlett-Packard, Providian Financial, PeopleSoft, Agilent Technologies, and California Commerce Bank.Responsible for managing the Quality Assurance program, including mentoring project managers and conducting periodic reviews of active projects. Conducted eight to ten project reviews per year.Participated in interviewing, hiring, staffing, employee evaluation, and compensation administration. -
Associate PartnerAccenture (Formerly Andersen Consulting) 1985 - 1997Dublin 2, IeSold, delivered and participated in big-budget, high visibility projects involving strategy, process and organization change, and technology implementation at Fortune 1000 companies. Responsible for client relationships and project delivery at the following: Bank of America, Chemical Bank, Visa USA, Visa International, Transamerica Financial Services, First Data Corporation, Montgomery Securities. Successfully led consolidation of retail bank operations and systems, ahead of schedule, in merger of New York City money-center banks. Coordinated and controlled the work plans, activities, and progress of over 20 teams in 25,000+ work-day effort.Developed business plan and organization for new line of business, sales force effectiveness, which generated over $10 million in consulting services within a year of implementation. Managed alliance with Siebel Systems, one of the world’s largest sales automation application software companies.Participated in development of Andersen Consulting’s service strategy for the credit industry including mortgage, consumer, and commercial lending. Co-authored Andersen’s value proposition, marketing approach and strategy for the consumer lending industry.Participated in interviewing, hiring, staffing, employee evaluation, and compensation administration. Responsible for recruiting programs at Brigham Young University for Andersen’s North America practice.Led team responsible for financial services employee development programs, and internal promotion of financial services industry practice.
Gary Carter Skills
Gary Carter Education Details
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Brigham Young UniversityBusiness Administration -
Brigham Young UniversityPsychology
Frequently Asked Questions about Gary Carter
What company does Gary Carter work for?
Gary Carter works for Orrick, Herrington & Sutcliffe Llp
What is Gary Carter's role at the current company?
Gary Carter's current role is Senior Associate.
What is Gary Carter's email address?
Gary Carter's email address is gc****@****ant.com
What is Gary Carter's direct phone number?
Gary Carter's direct phone number is +1.720.891*****
What schools did Gary Carter attend?
Gary Carter attended Brigham Young University, Brigham Young University.
What are some of Gary Carter's interests?
Gary Carter has interest in Hiking, Golf, Atvs, Reading.
What skills is Gary Carter known for?
Gary Carter has skills like Program Management, Leadership, Management, Business Development, Strategy, Vendor Management, Crm, Process Improvement, Project Management, Operations Management, Sales, Data Center.
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