Robyn Gelman Email & Phone Number

Homeshored

SuccessFactors Payroll Project Manager

Virtual

Project Manager for specific client group consisting of up to 60 active projects simultaneously.Responsible for effective communication with internal project team and leadership as well as client/vendor.Create project plans, change control documents and work estimates.Monthly billing.Work with client/vendor/internal teams to find solutions to client concerns.

New Britain, Ct

Project Manager for multiple International Payroll Implementations including Australia, UK, Canada, Philippines and Malaysia.Spearhead major automation projects including ADP Ev5 Implementaion, PeopleSoft to ADP (migration and integration), ADP reporting tool, and acquisition integration. • Perform detailed process mapping and workflow analysis to establish a detailed familiarity with user requirements. • Facilitate cross-functional teams with IT personnel and business units to build consensus and support for shared goals. • Perform multiple technical support functions including data collection, development of test scripts and user acceptance testing, SOX requirements, security protocols, ADP Ev5 System Administration and creation of importable template, Union scripting and automated sytem setup. • Manage key project functions including project scope, milestones, scheduling, budgets, and performance metrics. • Perform ongoing data collection, analysis and trending to keep all project participants focused and on-target with project objectives. • Spearheaded a supplemental unemployment benefits program extension, including vendor selection and vendor management.

Managed client payroll accounts. • Provided multiple consulting services including technical support, SAS70 Certification requirements, tax issue resolutions, and customer report writing. • Linked consulting services to broader clients' objectives, including streamlining and re-engineering of workflows and processes, improved data accuracy and integrity, improved compliance, and achievement of Best Practices. • Managed banking and tax processes, verified accuracy of general ledger and performed bank reconciliations. • Used client relationships and built customer-focused partnerships, sharing ownership and accountability for achievement of clients' expectations. • Spearheaded the installation of a new payroll business and designed a positive pay protocol.

Managed client relations for small and mid-size businesses with 100 plus employees. • Managed and oversaw key operational functions including payroll processing, quarterly and year-end processing, and W-2/1099 filings. • Worked in collaboration with clients to facilitate automation, improved internal controls and reporting, process improvements, and change management. • Assisted clients with the implementation of goal setting and Best Practices with a focus on continuous quality improvement. • Provided technical support to assist clients with software issues. • Established cost savings alternatives for ACH/tax management. • Managed the implementation of all client business engagements.

Managed an account base of over 120 clients, ranging from small to large and covering a multi-state region. • Oversaw all new business engagements, positioning our company as solution providers. • Provided multiple client support functions including technical problem resolutions, on-line training, resolution of tax issues, and maintenance/update of system software and hardware.