Robert Gemmell Email & Phone Number

New York, United States

Saratoga Springs, Ny

Latham, Ny

Albany, New York Area

Albany, New York Area

Albany, New York Area

Create and maintain Windows XP workstation images using Symantec Ghost.Produce documentation for standard procedures such as new user setup tasks and client software upgrades.Perform all levels of helpdesk support for over 600 local and remote systems. This includes problem resolution and hardware and software installation. It involves phone, e-mail, and in-person communication.Assist network engineers with server and network troubleshooting for Active Directory, Exchange Server 2003, Ethernet reliability, and other tasks.

Designed, built, administered, and repaired: personal computers, business workstations, and servers. These systems ran Windows XP and Server 2003 and Red Hat Fedora Core 3.Created standardized computer designs. Previously, all systems were custom built.Worked in the office, on the customer's site, and remotely using VNC.Communicated with customers via phone, in person, and through e-mail.Helped return the company to profitability by revamping inventory control and purchasing procedures.Managed a wide range of business accounts to ensure client satisfaction. Customers included local government and state agencies.Removed spyware and virus infections. Educated end-users of their dangers and methods of prevention.Supervised and trained two junior technicians.

Implemented and maintained production floor data collection and processing system. Included networked Windows 98/2000 PCs and wireless Intermec handheld devices.Designed, implemented, and maintained new WAN and LAN architecture including Web and database servers. Included creation of firewall rules.Analyzed and responded to end-user comments and complaints regarding the intranet and extranet websites via e-mail and phone. Repaired minor problems.Managed the daily operations and ran the nightly and monthly maintenance jobs for an AS/400 running MAPICS.Made purchasing recommendations for PC software and hardware.Developed a Microsoft Access problem ticket tracking application for the creation and resolution of work requests made to the MIS department.Provided backup support for the Definity phone system.

Set up and supported PCs and Macs for more than 150 users across three sites. Included Windows 95/98/ME/NT4/2000 and Mac OS X workstations.Used excellent customer service skills to help users diagnose and fix hardware and software problems through e-mail, telephone, and in person.Assisted with migration from Novell Netware servers and GroupWise to Microsoft Windows 2000 servers and Exchange. Configured virus protection and tape backup for the Novell Netware server.Responsible for diagnosing ISDN and video-conferencing issues and working with vendors to resolve them.

Work Toward An Mba

Undergraduate: Financial Accounting, Principles of Microeconomics, Fundamentals of Corporate Finance, Managerial Accounting, Principles.

Bs, Geology

Activities and Societies: Geology Club

Regents Diploma With Honors, Mathematics And Science