Experienced professional with over 18+ years of hands-on expertise in business intelligence, data analysis, data warehouse, project management, Implementation, Product Development, and CRM systems. Proficient in various data manipulation and visualization tools such as Tableau, Power BI, and Oracle SQL. Skilled in project planning and management, with expertise in Agile methodologies and tools like Jira, Confluence, Nimble by Digite. Adept at CRM systems including Salesforce with a focus on improving customer relationships and driving business growth.Extensive experience in business intelligence, including data warehousing, modelling, and transformation, coupled with ETL tools proficiency such as Talend and Apache Hop. Proven track record in BI Team setup, implementing MIS automation, optimizing operational processes, and enhancing net promoter scores (NPS) through strategic initiatives.Additionally, proficient in managing the Project Management Office (PMO) operations to ensure efficient project execution and delivery. Passionate about leveraging data-driven insights to streamline operations, enhance decision-making, and drive organizational success.