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Rauf Ghafur Email & Phone Number

Head of IT Support and Operations at Ras Al Khaimah Municipality Department
Location: United Kingdom 11 work roles 2 schools
1 work email found @digicatapult.org.uk LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Role
Head of IT Support and Operations
Location
United Kingdom
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Who is Rauf Ghafur? Overview

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Quick answer

Rauf Ghafur is listed as Head of IT Support and Operations at Ras Al Khaimah Municipality Department, a with 319 employees, based in United Kingdom. AeroLeads shows a work email signal at digicatapult.org.uk and a matched LinkedIn profile for Rauf Ghafur.

Rauf Ghafur previously worked as Programme/Project Manager at Digital Catapult and Senior Programme Manager at Cisco. Rauf Ghafur holds Beng Honours (2:1), Electronics With Computing & Business, 2:1 from Kingston University.

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{first}.{last}@digicatapult.org.uk
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Profile bio

About Rauf Ghafur

I'm an Experienced & Certified Programme/Project Manager with over 25 years of experience in Telecom & IT solution deployments for clients globally. Managed projects for global organizations such as Unilever, UK Network Rail, BlackBerry, Cisco, Vodafone & Emirates Airlines. Been instrumental in the setup and running of the Project Management Office (PMO) for several international organizations and have been Awarded the Best Program Management Award, as part of the Bukhatir Group Management Excellence Awards.Experience in the following key roles: PMO, Programme & Project Management, Telecom/IT Implementation & Consultancy, Business Development, Pre-Sales, Solution Architect, Managed Services and knowledge of key technologies such as GSM Mobile Messaging (SMSC, USSD), GSM Value Added Services (VAS), IP Routing, Mobile/IT Security, Software Integration, BlackBerry Solutions, Mobile Device Management (MDM), 3G (UMTS) / 4G (LTE) Small Cells, Self-Optimising Network (SON) RAN solutions, Mobile Wireless Access Solutions (Massive MIMO), IoT, IIoT, Private 5G and Digital Supply Chain

Listed skills include Telecommunications, Vas, Gsm, Sms, and 41 others.

Current workplace

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Ras Al Khaimah Municipality Department
Ras Al Khaimah Municipality Department
Head of IT Support and Operations
United Arab Emirates
Website
Employees
319
AeroLeads page
11 roles

Rauf Ghafur work experience

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Programme/Project Manager

Current

London, England, United Kingdom

Programme & Project Management of Commercial R&D projects such as 5G OpenRAN and Digital Supply Chain Hub. Working with the programme directors to communicate the programme vision and directing activities to ensure the vision is realised. Managing the development, planning, initiation and delivery, and demonstrating impact and clear economic outcomes for the UK. Providing leadership, direction and support to the programme team and managing internal and external senior stakeholders.Key Responsibilities:• Develop coherent programme strategy, structure (workstreams and projects), and resourcing plans, define realistic goals, milestones and targets, to lead to the required outcomes and impact• Use the existing PMO governance model to enable programme oversight and control, ensuring that the programme's goals and objectives are aligned with those of internal and the key external stakeholders• Evaluate the progress of the programme on a regular basis, taking action to ensure that programme goals are achieved and that programme outcomes and impact are maximised and success stories are widely shared• Lead, plan, initiate, resource, monitor and ensure delivery of the activities of the programme on budget and time, ensuring early detection and management of risks/issues and achievement of set targets• Work closely with the PMO on processes, reporting, and communication, ensuring that policies and best practices are followed, in order to manage the programme to time, cost and quality and to manage risks, issues and dependencies• Report on progress and successfully build and manage relationships both internally and externally with DSIT UK (Department of Science, Innovation & Technology), Innovate UK and Ofcom UK• Provide coaching and guidance for successful delivery across the programme in line with organizations strategy and vision• Act as line manager for project management resources

Apr 2023 - Present

Senior Programme Manager

London, England, United Kingdom

Customer Programme Management for Key Enterprise clients in UK & Middle East region such as Unilever, Network Rail, Barclays, FIFA World Cup™ 2022 Stadiums, Qatar Supreme Committee, Doha Bank, ooredoo, Vodafone Qatar and various Government entities and across multiple Cisco product portfolios such Core & Data Center Networking, Wireless, Mobility, Cyber Security, Cisco IOT, Analytics, Cisco Vision, Private 5G etc…Key Responsibilities:• Manage and lead transactional and subscription projects to deliver customer business outcomes• Provide exceptional leadership to achieve customer strategic outcomes and deliver projects on- time, within budget and with high quality while achieving excellent customer satisfaction• Build & manage projects teams globally• Perform overall schedule and resource planning & lead execution of projects• Implement project governance and stakeholder management strategies• Provide vision, strategy and business objective alignment to lead end-to-end project implementation• Responsible for project metric tracking, managing project financials and profitability• Identify opportunities for additional business & provide input to pre-sales evaluation• Identify risk, issues and develop risk mitigation strategies• Support Account & Legal teams with Statement of Works (SoW) creation and review• Lead the execution of the contract change management process

Sep 2018 - Apr 2023

Operations Director

Dubai, United Arab Emirates

Managing the Telecom Operations and PMO for ACETEL across Europe, Middle East & Africa. ACETEL Telecommunications provides a comprehensive package of Telecom Solutions & Services to Mobile Operators and Telecom Service providers globally.Key Projects:• Cisco Systems: PMO & Programme Management for Cisco Small Cell & SON Solutions across EMEA region. Responsible for leading the PMO for Small Cell & SON solutions along with Project Management of the solutions into Tier 1 Mobile Operators and Enterprise Clients.Key Clients include: Saudi Telecom (KSA), Mobily (KSA), Zain (KSA), ooredoo (Qatar), MOI (Qatar), Turkcell (Turkey), Transport For London (UK), du (UAE)• Emirates Airline: Solution Delivery Management for key IT Solutions across Airport Operations. Responsible for managing end-to-end delivery of large business IT projects and solutions involving business change/transformation, senior level stakeholder management and systems integration. Ensure the successful delivery of assigned business IT projects by applying best practices in project, system integration and change management to achieve on time, on budget delivery of the intended business benefits.• Vodafone: Technical Project Management for the deployment of a VAS Messaging Solution across Vodafone UK and integration with Vodafone Group

Jan 2014 - Aug 2018

Senior Manager Pmo & Qms (Blackberry)

Dubai, Uae

Leading the Project Management Office (PMO) and Quality Management System (QMS) team for the Management of Mobile solutions across the EMS portfolio, which includes BlackBerry Launches, Apple Portfolio Roll-out, Enterprise IT solutions and Mobile solutions. The key responsibilities were as follows:• Certified Project/Programme Management of the EMS Solution Portfolio (BlackBerry, Apple & Cloud based IT Solutions)• Managing a team of Project Managers within the PMO & QMS structure• Responsible for the QMS process across the whole EMS organization and obtaining the ISO Certification• Defining and Incorporating new processes within the PMO organization• PMO Reporting Dashboards & Project Processes & Templates. Project Plan Management using Microsoft Project• Project Budgeting & Cost Analysis to ensure the projects are in-line with Budget allocated• Manage Project Stages from Startup, Initiation, Controlling and Closing a Project as per agreed Project ScopeAlso managing the commercial launch of BlackBerry Solutions & Services for mobile operators across Middle East, Africa & CIA regions. The key tasks managed during the launch were:• Leading strategic planning discussions with mobile operators on positioning BlackBerry in the new markets• Developing business relations with mobile operators at group level in accordance with EMS/RIM strategic goals• Overseeing Marketing & Sales strategies• Supporting in the Retail Enablement on BlackBerry• Managing day to day carrier Account ManagementSuccessfully achieved the following key objectives for 2011/2012:• Awarded Best Program Management Award 2011 as part of the Bukhatir Group Management Excellence Awards.• Launched BlackBerry solutions for over 30 Mobile Operators across MEA & CIS region• Implemented PRINEC2 Process Model for EMS Carrier Launch Projects• Incorporated Project Management Process into the ISO Quality Process• Devised effective Project Reporting within EMS Management and project teams

Jan 2011 - Jan 2014

Programme Manager

Dubai, Uae

Managed the deployment of key MCTEL solutions such as Mobile Roaming, Mobile Messaging, Mobile Charging and Mobile Device Management for key accounts in Middle East, Africa & CIS regions.

May 2010 - Dec 2010

Project Manager (Mea)

Dubai, Uae

Managed the deployment of Mobile Security Solutions such as SMS Anti-Spam, Call Screening, SMS/MMS Filtering for key accounts across the Middle East region.Also part of the Bid team to assist with Telecom proposals (RFP/RFI) and technically supporting the Sales team in the wining of new business across the Middle East region

Jun 2007 - May 2010

Telecoms Project Manager

Riyadh, Ksa

Managed the deployment of Mobile Value Added Services (VAS) Solutions such as SMS Filtering, Short Message Service Centers (SMSC), SMS Routers and Mobile Device Management for key accounts across Middle East & Africa region.Also part of the Bid team to assist with Telecom proposals (RFP/RFI) and technically supporting the Sales team in the wining of new business across the Middle East region.

Jan 2005 - Jun 2007

Solutions Architect

Reading, United Kingdom

Primarily responsible for supporting the Sales team in the winning of new business across the EMEA region and performing a critical role in the development of key accounts and shaping the product roadmap offerings to meet that operator’s strategies for messaging.

Sep 2004 - Dec 2004

Technical Consultancy Manager

Reading, United Kingdom

Providing Technical Consultancy services to Schlumberger MSG customers worldwide. Products included SMS, MGA (I/P Gateway), USSD, EIR etc, which are implemented on most GSM mobile networks.Technical Consultancy’s main interface was with MSG Programme Management to ensure that consultancy services are available to Schlumberger messaging clients worldwide.

Aug 2000 - Aug 2004

Technical Consultant / Installations Engineer

Reading, United Kingdom

Providing support to operations engineers during installations and upgrade of GSM Messaging solutions. Regular communication to management with project limitations and estimates. Working with developers and architects to understand the complex GSM architecture and how Schlumberger products integrate with the GSM networks.Installation, Integration and Upgrade of Sema GSM products to mobile operators worldwide.Was part of the team to commercially deliver the first in-country VAS solutions such as SMSC, USSD, EIR to Mobile Network Operators globally. Our development engineer sent the world’s first ever text message on December 3rd, 1992 to a colleague at Vodafone.

Jan 1997 - Jul 2000
Team & coworkers

Colleagues at Ras Al Khaimah Municipality Department

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2 education records

Rauf Ghafur education

Beng Honours (2:1), Electronics With Computing & Business, 2:1

Specialised Options: Data communications, Opto-Electronics, Analogue Electronics, Digital Electronics, Business

Btec National Diploma In Computer Engineering, Computer Engineering, Distinction

Nescot College
FAQ

Frequently asked questions about Rauf Ghafur

Quick answers generated from the profile data available on this page.

What company does Rauf Ghafur work for?

Rauf Ghafur works for Ras Al Khaimah Municipality Department.

What is Rauf Ghafur's role at Ras Al Khaimah Municipality Department?

Rauf Ghafur is listed as Head of IT Support and Operations at Ras Al Khaimah Municipality Department.

What is Rauf Ghafur's email address?

AeroLeads has found 1 work email signal at @digicatapult.org.uk for Rauf Ghafur at Ras Al Khaimah Municipality Department.

Where is Rauf Ghafur based?

Rauf Ghafur is based in United Kingdom while working with Ras Al Khaimah Municipality Department.

What companies has Rauf Ghafur worked for?

Rauf Ghafur has worked for Ras Al Khaimah Municipality Department, Digital Catapult, Cisco, Acetel, and Emitac Mobile Solutions Llc (Ems).

Who are Rauf Ghafur's colleagues at Ras Al Khaimah Municipality Department?

Rauf Ghafur's colleagues at Ras Al Khaimah Municipality Department include Karen Atallah, Abedassalam Farhat, R. Alshehhi, Huda Hamdan, and Ricardo Jbeily.

How can I contact Rauf Ghafur?

You can use AeroLeads to view verified contact signals for Rauf Ghafur at Ras Al Khaimah Municipality Department, including work email, phone, and LinkedIn data when available.

What schools did Rauf Ghafur attend?

Rauf Ghafur holds Beng Honours (2:1), Electronics With Computing & Business, 2:1 from Kingston University.

What skills is Rauf Ghafur known for?

Rauf Ghafur is listed with skills including Telecommunications, Vas, Gsm, Sms, Ss7, Pre Sales, Mobile Devices, and Wireless.

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