• Reporting directly to the Chief Sales Officer, create meaningful reports for sales leadership and sales team• Company point person for all CRM improvements and interfaces with non-sales departments• Improved sales reports by providing live reports over previous static reports utilizing CRM and PowerBI• Representative for Sales Department on companywide committee to standardize data in preparation for data lake• Streamlined and migrated multiple sales workflows from paper processes to electronic utilizing CRM

• Maintain and support current clients by building relationships and providing expert advice• Re-educate clients to best utilize our offerings and reduce negative impacts to workflow• Played a major role in training entire outside sales team of 120 representatives on company's first CRM system• Work with sales leadership and C-suite to create and run reports to assess sales metrics using CRM• Train all new hires to Client Service, Inside Sales and Outside Sales on CRM processes• Served as Client Relations representative on Data Governance Committee

• Used great attention to detail, ensure proper use, documentation and disposal of materials• Prepared and documented the quality and assisted in the verification of reagents, calibrators and quality controlmaterials• Participated in method validation and enhancement through preparation of quality control standards• Improve efficiencies by implementing a new process to inventory items used based on daily usages

-Receive samples into the laboratory using Laboratory Integrated Management System to begin chain of custody-Aliquot sample matrix for test profiles and screens while maintaining a chain of custody-Prepare samples to be tested throughout the laboratory -Helped to implement new conveyor system to increase laboratory efficiency

• Grew, maintained, and serviced a book of over 200 clients both personal and commercial• Provided exceptional service to accounts for large, medium, and small business as well as personal• Helped create and maintain a social media presence and move agency into the online environment• Planned and executed risk management seminars for groups and individual businesses

• Developed business for the company and grew client base using warm leads and previous clients• Contacted previous clients and prospective clients to ensure full satisfaction with sales process• Maintained web presence and marketing through social media, blogs and company website• Stimulated client traffic and interest through social media and internet traffic