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Roberto Gonzalez is listed as Digital Transformation Leader – Leading Program Management organization focused on strategic business outcomes. at Dell Technologies, a company with 270292 employees, based in Round Rock, Texas, United States. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Roberto Gonzalez.
Roberto Gonzalez previously worked as Global Infrastructure Support Technology Program Management Director at Dell Technologies and Global Support Technology Program Management Director at Dell Technologies. Roberto Gonzalez holds Business Management from Texas State University.
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Digital Transformation Leader – Leading Program Management organization focused on strategic business value and outcomes. - Led Services Support Transformation over 7-year period focused on full program lifecycle including investment prioritization ($MM annual) anchored on business outcomes for this $MB business. - Owned business success throughout software development lifecycle using Agile, SDLC, Product Models business process and tool design through implementation.- Led organization through 4 separate Gartner Magic Quadrant platforms across tens of thousands of users taking millions of contacts per year – Salesforce Service Cloud Vanilla, Salesforce Service Cloud Lightning, Oracle Siebel, Oracle 11g- Built business organizations with process and technology experts to codesign, implement and sustain technology across Avaya, Salesforce and internal platforms working hand in hand with frontline and leadership.- 10 years of experience in leading Program and Product Management Leadership functions for Technology Deliverables through SDLC, Agile, Lean and Six Sigma Disciplines- Strong Executive Communication presenting at all levels from Frontline to President. - Instinctive ability to build simple systems for Program governance structures that increase momentum in deliverables. Also foster strong relationships built on a foundation of ownership and accountability.- 20+ years of experience in IT Infrastructure Services and Support Operations – Server/Storage/Networking/Software
Listed skills include Cloud Computing, Vendor Management, Data Center, Business Process Improvement, and 19 others.
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A career timeline built from the work history available for this profile.
Round Rock, Texas, United States
Lead Program Management organizations through business-led design, prioritization, implementation for a $MB business with tens of thousands of users. Expanded focus to new M&A EMC Support Operations including Field Support and converging Dell and EMC processes. Key Accomplishments: - Secured $MM annual investment for Business Transformation supporting our.
Round Rock, Texas
Led Global Program/Product Management Organization (100+ PMs) focused on designing, implementing, and sustaining Salesforce Service Cloud for ISG/CSG Organization. Launched product across tens of thousands of users including Client and Enterprise Technical Support, Customer Success across integrating all contact channels – Voice, Chat, Email, Social and.
Round Rock, Texas
Attained desired outcomes by steering organization of leaders. Fostered relations with internal customers and IT across all regions and related business units to fund unified support strategy. Key Accomplishments: - Credited for significantly improving workflow design and user experience for oracle Siebel using latest in dynamic UI scaling.- Combined three.
Round Rock, Texas, United States
- ACSS Customer Experience Lead – Mentored multiple programs to drive customer experience results across Americas. Redesigned Biweekly CE reviews to highlight effective changes and track actions for improvements. Enterprise and Client businesses are achieving highest levels of Customer Experience in network history. - ACSS Siebel CRM Lead – Partnered with.
Round Rock, T
- Managed PESS Early Life Support Call center queue that focused on assisting customers during their out of box experience. PESS ELS technicians help identify emerging product quality issues, manufacturing excursions. These issues were escalated to PG and results were shared internally.- Team achieved Customer Experience improvements of 10% annually while.
Round Rock, Texas
- Managed $2.8 million in combined Services savings attached to 1 Green and 1 Black Belt level project that addressed issues with productivity and dispatching costs.- Mentored 6 Green Belt BPI projects across Americas and Latin America that were strategically aligned with Productivity, Monthly Dispatch Rate, Training Improvements, and Customer Experience.
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
Salim Gürçay
Colleague at Dell TechnologiesIstanbul, Istanbul, Türkiye, Turkey
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Matthew Sudol
Colleague at Dell TechnologiesBroken Arrow, Oklahoma, United States, United States
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Rohit Mulgund
Colleague at Dell TechnologiesPune, Maharashtra, India, India
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François Vorburger
Colleague at Dell TechnologiesZurich, Switzerland, Switzerland
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Jenis Grindstaff
Colleague at Dell TechnologiesMorrisville, North Carolina, United States, United States
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Joshy D
Colleague at Dell TechnologiesDenver Metropolitan Area, United States
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Lali Arunima
Colleague at Dell TechnologiesHyderabad, Telangana, India, India
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Seth Allen
Colleague at Dell TechnologiesEdmond, Oklahoma, United States, United States
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Christine Elliott
Colleague at Dell TechnologiesGreater Philadelphia, United States
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Calbhach O'Donnell
Colleague at Dell TechnologiesGreater London, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Roberto Gonzalez works for Dell Technologies.
Roberto Gonzalez is listed as Digital Transformation Leader – Leading Program Management organization focused on strategic business outcomes. at Dell Technologies.
AeroLeads has found 2 work email signals at @dell.com for Roberto Gonzalez at Dell Technologies.
Roberto Gonzalez is based in Round Rock, Texas, United States while working with Dell Technologies.
Roberto Gonzalez has worked for Dell Technologies.
Roberto Gonzalez's colleagues at Dell Technologies include Salim Gürçay, Matthew Sudol, Rohit Mulgund, François Vorburger, and Jenis Grindstaff.
You can use AeroLeads to view verified contact signals for Roberto Gonzalez at Dell Technologies, including work email, phone, and LinkedIn data when available.
Roberto Gonzalez holds Business Management from Texas State University.
Roberto Gonzalez is listed with skills including Cloud Computing, Vendor Management, Data Center, Business Process Improvement, Program Management, Storage, Virtualization, and Business Analysis.
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