Ryan Goldsmith Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

• Process a high-volume of claims promptly and fairly, ensuring adherence to policy documentation and relevant legislation.• Assume responsibility for providing clients with reasonable guidance and appropriate information to facilitate the claims process, ensuring they were well informed at each stage.• Manage clients' pathways from initial contact to claim completion, maintaining clear communication and providing updates as needed.• Liaise with consultants and healthcare providers… Show more • Process a high-volume of claims promptly and fairly, ensuring adherence to policy documentation and relevant legislation.• Assume responsibility for providing clients with reasonable guidance and appropriate information to facilitate the claims process, ensuring they were well informed at each stage.• Manage clients' pathways from initial contact to claim completion, maintaining clear communication and providing updates as needed.• Liaise with consultants and healthcare providers to obtain relevant medical documentation and information necessary for claims processing.• Maintain accurate records of all interactions with clients, consultants, and healthcare providers, ensuring maximum value could be derived from potential inquiries. Show less

Belfast, Northern Ireland, United Kingdom

• Responsible for acting as a mentor to students, guiding and assisting them with diverse educational needs, encouraging their personal and educational growth and development.• Communicated with teachers and other education professionals to develop and implement Individual Education Plans for students with SEN, monitoring progress and adjusting support as needed.• Supported students during transitions between activities or locations, providing guidance and reassurance to promote… Show more • Responsible for acting as a mentor to students, guiding and assisting them with diverse educational needs, encouraging their personal and educational growth and development.• Communicated with teachers and other education professionals to develop and implement Individual Education Plans for students with SEN, monitoring progress and adjusting support as needed.• Supported students during transitions between activities or locations, providing guidance and reassurance to promote independence and confidence.• Fostered a supportive and inclusive learning environment, building rapport with students and promoting their social and emotional development. Show less

Liverpool, England, United Kingdom

• Aided spectators in finding their designated seats, answering questions in a professional manner, and adhering to health and safety protocols. • Observed and recognised any potential crowd safety issues and updated the control room accordingly, helping to mitigate safety risks.

Belfast, Northern Ireland, United Kingdom

• Engaged with customers who expressed an interest in leaving the company, utilising persuasive communication skills to understand their concerns and offer tailored solutions to retain their business.• Provided personalised retention offers, discounts, and incentives to customers based on their individual needs and preferences, effectively negotiating terms to ensure customer satisfaction and loyalty.• Responded to customer concerns and objections, building rapport and trust to… Show more • Engaged with customers who expressed an interest in leaving the company, utilising persuasive communication skills to understand their concerns and offer tailored solutions to retain their business.• Provided personalised retention offers, discounts, and incentives to customers based on their individual needs and preferences, effectively negotiating terms to ensure customer satisfaction and loyalty.• Responded to customer concerns and objections, building rapport and trust to influence their decision to remain with the company.• Leveraged product knowledge and sales techniques to upsell and cross-sell additional services or upgrades, maximising revenue opportunities while enhancing customer value.• Stayed updated on industry trends, competitor offerings, and company promotions to effectively position retention offers and remain competitive in the market. Show less

Newcastle Upon Tyne, England, United Kingdom

• Assumed responsible as the primary liaison and primary point of contact within BT, delivering extensive assistance to customers in relation to a wide range of billing services, email issues, faults, and complaints. • Delivered exceptional customer service and support to clients through inbound and outbound calls in a fast-paced call center environment.• Exhibited empathy and professionalism while actively listening to customer concerns and finding appropriate solutions in a timely… Show more • Assumed responsible as the primary liaison and primary point of contact within BT, delivering extensive assistance to customers in relation to a wide range of billing services, email issues, faults, and complaints. • Delivered exceptional customer service and support to clients through inbound and outbound calls in a fast-paced call center environment.• Exhibited empathy and professionalism while actively listening to customer concerns and finding appropriate solutions in a timely manner.• Adhered to call center protocols, including adherence to call scripts, performance metrics, and quality assurance standards.• Maintained a positive attitude and remained calm under pressure, effectively managing high call volumes and challenging customer situations. Show less

Newcastle Upon Tyne, England, United Kingdom

• Demonstrated exceptional customer service and maintained a customer-centred approach during the Cooperative campaign, where call times were not prioritised, and customer satisfaction was the primary measure of success for agents.• Adapted to different KPIs at Eon, including call volume, after-call time, and customer satisfaction, to gauge individual and team success. • Developed resilience and thrived in a targeted environment, effectively managing pressure to achieve desired… Show more • Demonstrated exceptional customer service and maintained a customer-centred approach during the Cooperative campaign, where call times were not prioritised, and customer satisfaction was the primary measure of success for agents.• Adapted to different KPIs at Eon, including call volume, after-call time, and customer satisfaction, to gauge individual and team success. • Developed resilience and thrived in a targeted environment, effectively managing pressure to achieve desired outcomes.• Addressed customer inquiries, resolved issues, and provided product or service information to ensure customer satisfaction and retention.• Utilised company systems and resources to accurately document customer interactions, update records, and follow up on unresolved issues.• Collaborated with cross-functional teams to escalate complex issues, coordinate resolutions, and improve overall customer experience. Show less