Rick Goodrow Email & Phone Number

Hartford, Ct, Us

North Franklin, Connecticut, Us

* Windows Domain administration across 3 sites and 50+ devices (design, implementation, and support) Server 2019, Windows 10* Tier 1/2/3 technical support* NetSuite ERP Administration (including leading implementation and migration from AS400/S2K)* NetSuite customizations via scripting (both developing & managing vendor teams)* Business Process Analyst & Workflow optimizer* Website & Ecommerce administration (LAMP stack)

North Franklin, Connecticut, Us

Handle web development & production for new http://unikavaev.com website.Features include responsive design & fast response times.

Old Saybrook, Ct, Us

• Deployed new workflow automation platform that increased production throughput by an extra 80-100%. Incorporated multi-department dependency workflows, automated file handling and manipulation.• Designed and developed an internal platform for 160+ users. Saved ~45% in employee hours by moving manual tasks to automated programs.• Removed technical debt by sunsetting legacy systems and transferring functionality to cheaper more modern architecture. Saved hardware costs by starting the initiative to move to virtual infrastructure.• Managed end-to-end software lifecycle including virtual server management, application configuration & deployment, and networking/infrastructure rules. • Designed, developed, & deployed cloud-based solutions using AWS platform to support users in US & UK, integrating with on-prem systems for coordinated data points.• Managed four public e-commerce websites for multiple subsidiaries. Designed migration path to bring disparate platforms into single multi-store platform to reduce technical debt and increase efficiency. • Proactively brought up potential security threats and researched patching / configuring systems to protect against them.• Investigate & fix networking/data issues including routing, WAF rules, DNS, App Control, packet shaping, and server configurations.• Assisted with management of windows domain environment using both on-prem, Azure Domain, and Office 365 hosted Exchange. Worked with account federation, permissions, file shares, system usage.• Performed Business Intelligence & Analysis on departmental workflows to identify cross-department redundancies & eliminate unnecessary tasks or incorporate them into automated processes.

Newington, Ct, Us

• Designed schema for and converted database of ~6,000 members from hard copy via Excel to MySQL.• Brought new website and data storage online, reducing the staff required to manage registrations• Created new document retention network so that all staff could operate collectively, instead of waiting for monthly meetings. All staff members given unified logins when working on convention business.• Developed, coded, implemented, and managed registration system for annual convention that reduced line wait times from two+ hours to under a half hour using combination PHP, JavaScript, AJAX & MySQL• Handled all member questions and problems and ensured that all ConnectiCon member issues were resolved.• Head of Communications and Convention Operations during annual convention at the Connecticut Convention Center for members, staff, and guests (up to ~8500 people at peak of 2010). o Main contact for all 12 department heads regarding issues arising during the convention. o Managed operations requests and convention problems o Acted as liaison between Convention Center staff / Marriott staff and ConnectiCon staff.

Rocky Hill, Ct, Us

• Managed four retail outlets in three towns. Monitored cash flow and inventory throughout all outlets. Ordered new products as necessary; reconciled inventory on monthly basis. Located new vendors, reducing product costs by 10%. Reconciled invoices; prepared profit statements. • Returned defective merchandise to manufacturers; processed replacement merchandise.• Resolved customer issues.• Purchased administrative hardware. Set up store network; installed wiring and cabling. Assembled sale stations.• Maintained twenty workstations throughout all locations. Upgraded and/or patched software and hardware as needed, thereby ensuring minimal downtime.• Designed, coded, and implemented internal website for store use. Provided all employees with individual IDs, message boxes, and task lists.• Created custom sales calculator application with PHP and MySQL, incorporating inventory cost, store commission, and PoS information. Increased overall store profits by 150%.• Installed store security systems.

Maintained and repaired VPN between home office and corporate office. Resolved hardware and networking issues. Worked with third-party vendors. Provided administrative software support.

Clinton, Ct, Us

• Diagnosed and repaired software problems for individual and business clients.• Diagnosed and repaired hardware problems (base components; add-in cards) in both prefabricated and custom-made systems.• Installed and tested wired and wireless networks in homes (1-5 computers) and offices (50-100 computers). scheduled delivery of repaired units to end users.• Maintained preventive measures on corporate servers. Installed software upgrades, operating system patches, and antivirus applications.• Designed, sourced, and built custom computers as per client specifications.• Set up Microsoft Exchange accounts. Imported user profiles; created account permission settings.

• Designed and coded point-of-sale system (inventory; retail/Internet sales; accounting) using Visual Basic and Access.• Scheduled and trained new employees.• Managed bookkeeping and inventory.• Sold merchandise (two retail locations). Managed daily operation of paintball field.