Ryan Gray Email & Phone Number

West Linn, Oregon, Us

In this role, I developed and executed strategies to enhance customer service standards across 90+ retail locations, overseeing a $2.5M marketing budget and streamlining corporate communications. Leveraging NPS/CSAT metrics and KPI analysis, I drove operational improvements, transitioned marketing from print to digital mediums, and built strong partnerships with third-party providers. I spearheaded a customer segmentation study and delivered actionable insights, while also championing DEI initiatives, executing a $200K charity event, and fostering community engagement. Additionally, I led specialized teams to optimize store operations and ensured compliance through robust governance and accountability measures.

Englewood, Colorado, Us

In this role, I managed a portfolio of 500+ accounts, driving sales initiatives and refining account management protocols while fostering collaboration with logistics, suppliers, and manufacturers. I utilized Salesforce to streamline operations and resolve customer issues, achieving improved CSAT/NPS metrics and meeting key financial objectives. Additionally, I led cross-functional initiatives to enhance processes, standardize SOPs, and create a high-performance culture through mentorship, KPI alignment, and accountability frameworks.Vistar is the #1 national wholesale distributor/supplier with 50 years in business, services numerous industry segments including Vending/OCS, Retail, Theatre/Concessions, Hospitality, Campus Retail, Office Supply & Corrections. Vistar delivers consumable products and helps businesses thrive with services exceeding expectations.

Beaverton, Oregon, In

Managed end-to-end order management and product delivery strategies for Nike-owned stores, online platforms, and over 700 wholesale accounts, driving annual revenues exceeding $1B. Leveraged big data and advanced analytics to achieve forecast accuracy above 97%, enhancing supply chain precision and efficiency. Spearheaded cross-functional initiatives, including the launch of new Nike stores and the "Rapid Replen" project, resulting in streamlined operations and significant time savings. Developed SOPs and best practices while improving key metrics such as DIFOT and SIFOT, contributing to a $750K revenue savings in 2018.

Manager, Client Support (Nov 2015-Apr 2016)Led team of specialists/analysts focused on supporting clients with fast issue-resolution and troubleshooting, expanding utilization, and sharing best practices. Handled client escalations. Ensure cross-departmental collaboration w/ sales, engineering, development, and implementation.Manager, Professional Services Consulting (Jun 2012 - Nov 2015)Led team of 15+ consultants tasked with installing suite of Sunquest products in healthcare systems across North America. Managed project revenue and forecasting, billable hours and delivery effectiveness, project and client escalations.Regional Solutions Consultant (Jul 2010 - Jun 2012)Consultant working with Northwest-based healthcare systems to drive adoption of Sunquest products and services, strengthen business relationships, execute attrition risk strategies, and increase overall client satisfaction. Generated leads for sales, resolution delivery to complex issue, and facilitated sharing of best practices across entire client base.

Portland, Or, Us

Responsible for sales of email archiving and encryption services within Financial Services industry. Smarsh's SaaS hosted solutions provides regulated organizations with a full archiving platform for all messaging and communications and allows easy search and reporting capabilities.

Responsible for optometric and ophthalmic practices prescribing the P200 Optomap Retinal Exam to their patients for wellness and medical screening. Achieved Paraoptometric certification (CPO).Train and mentor sites in utilization of the P200 and P200C retinal imaging equipment. Manage & challenge partner sites to achieve target of 85% or higher in device utilization.Responsible for contract negotiations & renewals of the P200 & P200C equipment.Managed territory of OR and N. CA (67 sites) with annual revenue of $1.3million.Coordinate with Account Managers pre and post sale; ensuring long-term customer satisfaction.

Responsible for acute and private optometric and ophthalmic practices prescribing and purchasing contact lenses and lens care products. Sales completed direct and via distributor channels.Responsible for Oregon territory; $2 million in annual sales; over 130 accounts.Selected Accomplishments:2005 #1 Rookie (20.95% growth / $117,897 growth; 1st of 33).2005 2nd Qtr West Region Sales Leader Award (1st of 49).Top 35 of 173 in Account Penetration 2006 (highest was 9th of 173 with 14.05% growth on 4.3% target).Ranked Top 3rd of 173 2007 (4.6% above target).

Exton, Pa, Us

Responsible for sale of office equipment solutions, ranging from printers, fax, and copiers to fully integrated multi-functional systems. Client sales ranged from $2K to $65K on capital purchase and 3-5 year leases.Developed un-penetrated territories (E. Seattle & SW Portland markets)Contacted, presented, and negotiated with small business owners, mid-size & large C-level management.Cold-call 12-20 businesses/day; $110k+ revenue generated 2003.Received Sales Leader of the Month award for June & August 2003.

Responsible for growing & retention of account base of Civil Engineering, Environmental Engineering, and Construction Management firms through placement of contract, project and full-time professionals.

Bachelor'S Of Science, Business Administration

Education record