Ryan Gray

Ryan Gray Email and Phone Number

Strategic and Visionary Leader | Business Development | Drive Profitability & Brand Recognition through Exemplary Services
Ryan Gray's Location
Portland, Oregon Metropolitan Area, United States, United States
Ryan Gray's Contact Details
About Ryan Gray

Strategic-minded and accomplished operations leader with a proven track record in account management, sales strategy, client engagement, and elevating customer experiences. Established capabilities in optimizing revenue streams and implementing cost-saving measures to drive operational efficiency. A profit-oriented leader adept at leveraging innovative technology to streamline operations, boost sales growth, speed up decision-making, and enhance interactions with consumers and suppliers. Possesses exceptional work ethic and communication abilities, with a talent for motivation and developing teams. Renowned for passion, sincerity, trustworthiness, and a robust business acumen dedicated to advancing organizational success.

Ryan Gray's Current Company Details

Strategic and Visionary Leader | Business Development | Drive Profitability & Brand Recognition through Exemplary Services
Ryan Gray Work Experience Details
  • Us Foods Chef'Store
    Director Of Customer Experience
    Us Foods Chef'Store 2021 - 2024
    West Linn, Oregon, Us
    In this role, I developed and executed strategies to enhance customer service standards across 90+ retail locations, overseeing a $2.5M marketing budget and streamlining corporate communications. Leveraging NPS/CSAT metrics and KPI analysis, I drove operational improvements, transitioned marketing from print to digital mediums, and built strong partnerships with third-party providers. I spearheaded a customer segmentation study and delivered actionable insights, while also championing DEI initiatives, executing a $200K charity event, and fostering community engagement. Additionally, I led specialized teams to optimize store operations and ensured compliance through robust governance and accountability measures.
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  • Vistar, A Pfg Company
    Manager, Sales & Customer Service
    Vistar, A Pfg Company 2020 - 2021
    Englewood, Colorado, Us
    In this role, I managed a portfolio of 500+ accounts, driving sales initiatives and refining account management protocols while fostering collaboration with logistics, suppliers, and manufacturers. I utilized Salesforce to streamline operations and resolve customer issues, achieving improved CSAT/NPS metrics and meeting key financial objectives. Additionally, I led cross-functional initiatives to enhance processes, standardize SOPs, and create a high-performance culture through mentorship, KPI alignment, and accountability frameworks.Vistar is the #1 national wholesale distributor/supplier with 50 years in business, services numerous industry segments including Vending/OCS, Retail, Theatre/Concessions, Hospitality, Campus Retail, Office Supply & Corrections. Vistar delivers consumable products and helps businesses thrive with services exceeding expectations.
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  • Nike Jordan
    Manager, Marketplace Operations
    Nike Jordan 2016 - 2020
    Beaverton, Oregon, In
    Managed end-to-end order management and product delivery strategies for Nike-owned stores, online platforms, and over 700 wholesale accounts, driving annual revenues exceeding $1B. Leveraged big data and advanced analytics to achieve forecast accuracy above 97%, enhancing supply chain precision and efficiency. Spearheaded cross-functional initiatives, including the launch of new Nike stores and the "Rapid Replen" project, resulting in streamlined operations and significant time savings. Developed SOPs and best practices while improving key metrics such as DIFOT and SIFOT, contributing to a $750K revenue savings in 2018.
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  • Sunquest Information Systems (Now Clinisys)
    Manager, Client Support
    Sunquest Information Systems (Now Clinisys) 2010 - 2016
    Manager, Client Support (Nov 2015-Apr 2016)Led team of specialists/analysts focused on supporting clients with fast issue-resolution and troubleshooting, expanding utilization, and sharing best practices. Handled client escalations. Ensure cross-departmental collaboration w/ sales, engineering, development, and implementation.Manager, Professional Services Consulting (Jun 2012 - Nov 2015)Led team of 15+ consultants tasked with installing suite of Sunquest products in healthcare systems across North America. Managed project revenue and forecasting, billable hours and delivery effectiveness, project and client escalations.Regional Solutions Consultant (Jul 2010 - Jun 2012)Consultant working with Northwest-based healthcare systems to drive adoption of Sunquest products and services, strengthen business relationships, execute attrition risk strategies, and increase overall client satisfaction. Generated leads for sales, resolution delivery to complex issue, and facilitated sharing of best practices across entire client base.
  • Smarsh
    Account Executive
    Smarsh 2009 - 2010
    Portland, Or, Us
    Responsible for sales of email archiving and encryption services within Financial Services industry. Smarsh's SaaS hosted solutions provides regulated organizations with a full archiving platform for all messaging and communications and allows easy search and reporting capabilities.
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  • Optos, Inc
    Clinical Sales Consultant
    Optos, Inc 2008 - 2009
    Responsible for optometric and ophthalmic practices prescribing the P200 Optomap Retinal Exam to their patients for wellness and medical screening. Achieved Paraoptometric certification (CPO).Train and mentor sites in utilization of the P200 and P200C retinal imaging equipment. Manage & challenge partner sites to achieve target of 85% or higher in device utilization.Responsible for contract negotiations & renewals of the P200 & P200C equipment.Managed territory of OR and N. CA (67 sites) with annual revenue of $1.3million.Coordinate with Account Managers pre and post sale; ensuring long-term customer satisfaction.
  • Ciba Vision Corporation
    Territory Sales Manager/Account Executive
    Ciba Vision Corporation 2005 - 2007
    Responsible for acute and private optometric and ophthalmic practices prescribing and purchasing contact lenses and lens care products. Sales completed direct and via distributor channels.Responsible for Oregon territory; $2 million in annual sales; over 130 accounts.Selected Accomplishments:2005 #1 Rookie (20.95% growth / $117,897 growth; 1st of 33).2005 2nd Qtr West Region Sales Leader Award (1st of 49).Top 35 of 173 in Account Penetration 2006 (highest was 9th of 173 with 14.05% growth on 4.3% target).Ranked Top 3rd of 173 2007 (4.6% above target).
  • Ricoh Business Systems
    Account Executive
    Ricoh Business Systems 2002 - 2005
    Exton, Pa, Us
    Responsible for sale of office equipment solutions, ranging from printers, fax, and copiers to fully integrated multi-functional systems. Client sales ranged from $2K to $65K on capital purchase and 3-5 year leases.Developed un-penetrated territories (E. Seattle & SW Portland markets)Contacted, presented, and negotiated with small business owners, mid-size & large C-level management.Cold-call 12-20 businesses/day; $110k+ revenue generated 2003.Received Sales Leader of the Month award for June & August 2003.
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  • Onsite Engineering & Environmental, The Allegis Group
    Territory Account Manager
    Onsite Engineering & Environmental, The Allegis Group 1999 - 2002
    Responsible for growing & retention of account base of Civil Engineering, Environmental Engineering, and Construction Management firms through placement of contract, project and full-time professionals.

Ryan Gray Skills

Sales Customer Service Customer Satisfaction Contract Management Contract Negotiation Purchasing Cold Calling Sales Process Account Management Sales Operations Salesforce.com Medical Devices Business Development Leadership Management

Ryan Gray Education Details

  • Oregon State University
    Oregon State University
    Business Administration
  • Jesuit High School Portland
    Jesuit High School Portland

Frequently Asked Questions about Ryan Gray

What is Ryan Gray's role at the current company?

Ryan Gray's current role is Strategic and Visionary Leader | Business Development | Drive Profitability & Brand Recognition through Exemplary Services.

What is Ryan Gray's email address?

Ryan Gray's email address is ry****@****ier.com

What is Ryan Gray's direct phone number?

Ryan Gray's direct phone number is +164656*****

What schools did Ryan Gray attend?

Ryan Gray attended Oregon State University, Jesuit High School Portland.

What are some of Ryan Gray's interests?

Ryan Gray has interest in Children, Economic Empowerment, Education, Science And Technology, Health.

What skills is Ryan Gray known for?

Ryan Gray has skills like Sales, Customer Service, Customer Satisfaction, Contract Management, Contract Negotiation, Purchasing, Cold Calling, Sales Process, Account Management, Sales Operations, Salesforce.com, Medical Devices.

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