Cindy Rodríguez Email & Phone Number

Ciudad De México, México

In my role as a Global Digital Experience (DX) Program Manager, I collaborate closely with cross-functional teams, including CX, Legal, and Product teams, to meticulously analyze, identify, and successfully implement process and tool enhancements on a global scale.

Ciudad De México, México

As a Digital Experience Program Manager, I lead a geographically dispersed team of project managers and specialists based in three different countries. Our team was responsible for developing and delivering the social media and support channel strategy for LatAm across various lines of business and customer segments. Some of the highlights of my work.

Ciudad De México, México

As a Customer Experience Project Manager, my role involved implementing the regional customer experience strategy for Restaurant Support in Uber Eats across Latin America (LatAm), while balancing support experience and cost management. Some of the highlights of my work include:- Collaborated with the Global Service Design team to develop customer journeys.

Ciudad De México Y Alrededores, México

As a Project Specialist, my responsibility was to enhance the customer experience for Restaurants in Spanish-speaking countries by implementing various improvements. Some of the highlights of my work include:- Achieving a 10% increase in Customer Satisfaction (CSAT) by addressing concerns raised by Business Process Outsourcing (BPO) during weekly calls and.

Ciudad De México Y Alrededores, México

• Established and managed a successful e-commerce business specializing in board games in the Mexican market, overseeing all aspects from inception to operation, including website design, business model development, and.
• Implemented a comprehensive online marketing strategy to increase brand visibility, customer engagement, and sales, utilizing various social media platforms and online advertising campaigns to effectively reach the.
• Expanded distribution channels by listing products on major online marketplaces, such as Amazon and Linio, resulting in increased market reach.

Ciudad De México Y Alrededores, México

• Responsible for the quality assurance program for the liquid detergent production lines.
• Built the validation protocols, procedures and standards for the new high tech production line, achieving zero quality incidents on a time-period of 2 years.
• Lead the consumer comments improvement program for the manufacturing site by coordinating the investigation and action-plan for each claim with a multifunctional team, leading to a 60% product defects elimination.

Ciudad De México Y Alrededores, México

• Responsible of the supervision of the just-in-time supply chain of packaging materials (250 SKUs, 10 suppliers).
• Achieved savings of USD $2 million in inventories by qualifying local suppliers.
• Planned and coordinated the in-site logistics and operational activities for new product launches in 20 production lines within budget and without any service impact.

Master Of Business Administration - Mba

Global Network Of Advanced Management, Economics

MGT 960 - Economic Analysis of High Tech Industries

Hbx, Leadership And Strategy

Uber Program

Master'S Degree, Internet Businesses

B.S., Mechatronics Engineering